FFD Commercial Refrigeration Reviews

Name: FFD Commercial Refrigeration
Address: Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell, Barwell, Leicester
Rating: 4.70

4.7 Rating 1,855 Reviews

96 %

of reviewers recommend FFD Commercial Refrigeration

4.7

Based on 1,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,, , Barwell, , Barwell,
Barwell
Leicester
LE9 8EY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fridge broken after a week should have been replaced rather than having to wait several days for parts and service.”

Helpful Report

Posted 9 years ago

“Terrible. Bought a Drinks fridge for our new office, phoned the company to make sure it would be able to be delivered into the office building staff as its being renovated and was told no problem. after purchasing i was told that this was now not a possibility and someone would have to go meet them outside the office as they would not even bring it into the door. Unless we paid £65 extra to take it into the lobby, not even into the lift and into the office. The person i spoke to was very apologetic as it was the delivery companies problem. but was still unable to sort it and we had to organize for someone to travel to the office and be there to collect it. If they know this delivery company is an issue why're they using it?”

Helpful Report

Posted 9 years ago

Thank you for your review. Please accept our apologies that you are dis pleased with the delivery company. All commercial deliveries are classed as kerbside delivery. The delivery companies will bring the unit to the nearest access point but do not bring them into the site unless the position and un pack service is requested. As this is an extra service it is chargeable. This is due to deliveries being made by a 1 man crew. They do not bring the units inside in case they damage the unit, the property or themselves. It is the suppliers that arrange the deliveries through their own choice of transport company,so we do not have control although we have strongly requested for this delivery company not to be used. I have passed on your review to them as we aim to please our customers not disappoint.

Posted 9 years ago

“was sent the wrong size icemachine for the dimensions that were submitted.We were told the order would have been recorded so it would be easy to confirm who had made the mistake.Miraculously in our case the recording had been deleted which proved it was fridgefreezers error. Despite this the ice machine could only be returned for a fee of £150 plus the cost of postage and if the product was damaged in transit we would be charged for that . Do not use this company”

Helpful Report

Posted 9 years ago

Thank you for your review.We are sorry that you were dissatisfied with your order. We have looked into your order due to this. Before the order was placed our sales team had supplied 2 options on a quotation to both yourself and a third party included in the order. The option selected by yourself is the unit that was delivered as to your specification. This was confirmed to you before the order was dispatched on the order confirmation. We do not have the ability to delete any call recordings on our system as we hold them all for training purposes. As in our terms and conditions that were agreed to at the point of sale all suppliers charge a re stocking fee on returns. With all returns if it is damaged in transit it may increase the re stocking fee as the suppliers cannot re sell the item.This was explained in full when the unit was requested to be returned. The terms were agreed by yourself and the third party in the order. We can only supply the items requested by our customers.

Posted 9 years ago

“Item in stock on website, but not in stock in reality. 2 week wait. Plus point: was telephoned the next day to explain that the item was not actually in stock. Not much help, but good service. The website should really be accurate in the first place.”

Helpful Report

Posted 11 years ago

FFD Commercial Refrigeration is rated 4.7 based on 1,855 reviews