Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

FFD Commercial Refrigeration Reviews

4.7 Rating 1,487 Reviews

98 %

of reviewers recommend FFD Commercial Refrigeration

Company Reviews

Product Reviews

4.7

Based on 1,487 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

FFD Commercial Refrigeration 5 star review on 20th December 2023

FFD Commercial Refrigeration 5 star review on 4th July 2023

The Corner Shop

FFD Commercial Refrigeration 5 star review on 14th June 2023

FFD Commercial Refrigeration 5 star review on 18th March 2023

St.Anne's Community Centre

FFD Commercial Refrigeration 5 star review on 16th December 2022

FFD Commercial Refrigeration 5 star review on 16th December 2022

FFD Commercial Refrigeration 5 star review on 1st September 2021

Groovy Moo Ice Cream Co

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good fridge,let down by poor delivery,I offered to collect with my own van as we were desperate for the fridge,permission was denied.In these difficult times we should be helping each other!”

Posted 2 years ago

Thank you for your 4 star review Richard. We're pleased you are happy with your purchase. With regards to delivery, while some manufacturers do allow pick up of equipment others have a strict 'delivery only' policy and do not allow customers on site. Unfortunately the fridge that you ordered was from a company that does not allow access to customers and as we do not hold this product in stock we were unable to arrange for you to collect in your own vehicle. We hope this helps to explain the situation and should you need anything in the future please get in touch and we'd love to help.

Posted 2 years ago

“The freezer and fridge are nice but they only do partly warranty if you want full you have to pay. I find that is a bit unacceptable.”

Posted 2 years ago

Thank you for taking the time to leave feedback. We aim to give our customers as much choice as possible and so advertise some of products with a parts only warranty. We find that this gives customers the opportunity to keep costs down when they have access to their own engineers and a full parts & labour isn't required. The price we charge for a full warranty is the same as you would find the product available for with other suppliers offering the same level of cover. We hope this helps to clarify why we advertise in this way. If we can help with anything in the future we'd love to hear from you.

Posted 2 years ago

“Good customer service, prompt delivery and product easy to set up and install.”

Posted 2 years ago

Thank you for taking the time to leave your 4 star review. We appreciate feedback from all of our customers so that we can continually improve the service we provide. If you have any suggestions on areas where you think we could do better please let us know, we'd love to hear from you.

Posted 2 years ago

“Good communication .Item arruved on time in good condition.”

Posted 2 years ago

Thank you for your 4 star review. We appreciate feedback from all of our customers and look to continually improve where possible to guarantee a consistent high level of customer service. If you feel there is anywhere where we could improve our service we'd love to hear about it. If you need anything in the future please get in touch, we'd be happy to help.

Posted 2 years ago

“The ordering and payment process was straight forward and delivery happened when promised”

Posted 2 years ago

Thank you for your 4 star review. We're pleased we could help and if there's anywhere you think we could improve on, we'd love to hear your feedback.

Posted 2 years ago

“Great service the driver was very helpful couldn’t do enough to insure that I was happy”

Posted 2 years ago

Thanks for your great review. We're delighted to hear that you had a good experience with FFD - we aim to please!

Posted 2 years ago

“On the whole a good service. From my point of view door step delivery is always a problem. Delivery times can be vague so having people around to get the equipment inside is not always possible, and you really don’t want brand new electrical equipment left out in the rain”

Posted 2 years ago

Thank you for your 4 star review. Our aim is to provide a quality service to every customer from start to finish. Unfortunately kerbside delivery to the nearest access point is an industry standard procedure however we appreciate that this can be inconvenient in some circumstances. We do offer an unpack and position service on some products for an additional charge should this be required. If we can assist with anything in the future please get in touch, we'd be happy to help.

Posted 2 years ago

“.no problems to report !?”

Posted 2 years ago

Thanks for your 4 star review. We're happy we could help!

Posted 2 years ago

“Ordered equipment and totally as described and delivered on time”

Posted 3 years ago

Thank you for your 4 star review. We're happy we could help! If you need anything in the future please get in touch, we'd love to hear from you.

Posted 3 years ago

“Very good service from ordering to delivery & this isn’t the first time we’ve bought off FFD.”

Posted 3 years ago

We aim to please! Thank you for the taking the time to leave a great 4 star review.

Posted 3 years ago

“Good communication, good product. Only criticism is that the fridge I bought was said to be suitable for domestic use. The literature with the product says it isn’t. Also delivery is ‘kerbside’ not helpful if you are on your own”

Posted 3 years ago

Thank you for taking to the time to leave your review. We appreciate receiving feedback from our customers. We are a commercial refrigeration supplier and so whilst some of our products can be used in domestic settings they are not designed specifically for that purpose. We have since added a note on this product to explain this more clearly. Kerbside delivery is standard commercial practice and we try to make this clear on our website and emails however we are constantly improving and learning from our customer's feedback. We are pleased you are happy with the product you purchased and the communication you received from us. If we can help with anything in the future please get in touch.

Posted 3 years ago

“Excellent service over the phone and delivery was as planned.”

Posted 3 years ago

Thanks for taking the time to leave a review. We always aim to deliver great customer service, so we're delighted to hear you're happy with your experience with us. If we can assist with anything in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Lovely freezer , good quality, arrived on time but arrived with non standard 'euro' plug fitting . Customer services happy to send out an adaptor, as this was not in the packaging, but this took several attempts.”

Posted 3 years ago

Thank you for taking the time to leave a review. We apologise for the oversight with regards to the power adapter and are pleased we could get this sorted for you.

Posted 3 years ago

“Got there in the end after a few hiccups”

Posted 3 years ago

Thanks for taking the time to leave feedback and thank you for your 4 stars. We apologise for any issues you experienced - it's been a crazy few months with staff getting used to working remotely however we're pleased we could deliver your order in the end. If you need anything in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Keen prices on products. Good delivery arrangements. Helpful after sales service.”

Posted 3 years ago

Thank you for your feedback and 5 stars. If you need anything in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Your service offering could be completed by offering a pick up and disposal of old fridge option.”

Posted 3 years ago

We appreciate your review. We do offer a recycle option for old units and we are sorry this was not offered at the time of your order. Your order was processed by a new member of the sales team who was unaware that this option was available. We apologise for inconvenience and if we can help with anything in the future please get in touch, we'd be happy to help.

Posted 3 years ago

“Quick service”

Posted 3 years ago

Thank you for your 4 star review. We're happy to help.

Posted 3 years ago

“Quality product, fast efficient service”

Posted 3 years ago

Thanks for taking the time to leave a review and thank you for your 4 stars. We're pleased we could help.

Posted 3 years ago

“Good and very reliable service”

Posted 4 years ago

Thanks for your feedback and positive 4 star review. We're pleased we could help!

Posted 4 years ago

“Great price, driver was very helpful and friendly, also good sales follow up. Would use again.”

Posted 4 years ago

We aim to make customer support our number 1 priority - we're happy you're pleased with the service you received. Thank you for your 4 star feedback.

Posted 4 years ago

«
1
2
3
4
5
»

FFD Commercial Refrigeration is rated 4.7 based on 1,487 reviews