Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,794 Reviews

96 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

Write Your review

Tell us how Friars.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. The chocolates are for a friend and are ideal as a token gift.”

Helpful Report

Posted 3 years ago

“I cannot really comment as they were bought as a gift.”

Helpful Report

Posted 3 years ago

“All I can say is the service was excellent,have used before as quality is good.”

Helpful Report

Posted 3 years ago

“Hi. Chocolates as usual are superb , top quality. Always remarked upon . Shame I had to pay over eight pounds on VAT, not happy about that.”

Helpful Report

Posted 3 years ago

“I have purchased for a friend, so cannot comment on the taste, but the service and delivery is very good..”

Helpful Report

Posted 3 years ago

“Bought the chocolates as a present so can’t comment, but the service and packaging was excellent.”

Helpful Report

Posted 3 years ago

“I recently bought a selection of items. Chocolates from the main shop are very nice. Items bought from the sale are a bit lacklustre - my own fault for buying sale items, I wont do that again. Good fast delivery. Nicely packaged. Good company.”

Helpful Report

Posted 3 years ago

“The chocolates look lovely and exactly what I needed for my sons lego birthday cake . The packaging was damaged when it arrived and there was broken plastic from the tray in with the chocolates. I just brushed it off and seems okay.”

Helpful Report

Posted 3 years ago

“Enjoyed the new autumnal chocolates. They look and taste great. The only downside was that it felt like delivery took a while. Ordered on 30 Sept parcel arrived very late on 7 Oct. It makes me think twice about ordering for gifts.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your review, we are glad to hear that you enjoyed the Autumn collection chocolate box and we're sorry you were disappointed with the delivery time frame. The standard delivery service can take up to 5 working days to be delivered. Unfortunately, any orders received after 3pm on a Friday cannot be dispatched until the following Monday, this would have been reflected in the estimated delivery provided during checkout. Thanks again. Kind regards, Friars Customer Service

Posted 3 years ago

“Product excellent. Delivery problematic.”

Helpful Report

Posted 3 years ago

“Nice chocolates terribly slow turnaround. Would have been quicker with amazon”

Helpful Report

Posted 3 years ago

Hi Ian, Thank you for your review. We're glad to hear you enjoyed the chocolates. Unfortunately the Royal Mail strikes are affecting some deliveries as many items are being sent to a holding depot while they sort through a back log of parcels. Sorry if your item took longer than expected to arrive. Kind Regards, Friars Customer Service

Posted 3 years ago

“The look good, love the packaging, chocolates in a coffin ⚰️ grandsons will think awesome I’m sure.delivery excellent! Will give 5 stars if grandsons do thumbs up for taste as not giving yet until Halloween 👻 . Delivery I’m guessing as my husband can’t remember sorry.”

Helpful Report

Posted 3 years ago

“Lovely chocolates as always but very expensive - can only afford for very special ocassions”

Helpful Report

Posted 3 years ago

“Easy to find vegan and gluten free chocolates on the website, I just wished they were delivered a little quicker lol!”

Helpful Report

Posted 3 years ago

“Great present, bit smaller than thought.”

Helpful Report

Posted 3 years ago

“Chocolate coated hazelnuts are wonderful.”

Helpful Report

Posted 3 years ago

“Very nice presentation”

Helpful Report

Posted 3 years ago

“Chocolate brazils excellent, arrived promptly, packaging looked good, but one of the four boxes badly crushed, suspect it’s was damaged before packing and should not have been sent out, otherwise 5 stars.”

Helpful Report

Posted 3 years ago

Thanks for your review, I'm sorry to hear that your box arrived damaged. We check the products for damages before packing, so this may have been done in transit. However, we will speak to our packing team to use more packaging. Kind Regards Friars Customer Service

Posted 3 years ago

“Good prompt service. Received damaged confectionary. Phone call dealt with pleasantly and promptly, with immediate refund or replacement for damaged goods.”

Helpful Report

Posted 3 years ago

“On arival the box containing the chocolates had a hole punctured into it which has gone through to the white paper around the chocolates. I telephoned Friars and told their customer services about this. This is a birthday gift so I am hopeful that the chocolates are not damaged. I suggested that this be taken up with Royal Mail as is not good to receive a damaged parcel. No offer of compensation from Friars.”

Helpful Report

Posted 3 years ago

Friars.co.uk is rated 4.8 based on 16,794 reviews