Never used Friars before, but was given a £20 gift voucher. I set up an account but no voucher was present. Contacted support who replied very quickly and they advised I had to create an account with the email address the voucher was sent to. The email never stated this, but I have been told the email has been changed to state this Secondly, my daughter is dairy and gluten free. On the website, I ticked both the gluten free option, and the dairy free option. However the chocolate was gluten free, but not dairy free. I now understand that even though I ticked both boxes, the website will not recommend things that are both gluten and dairy free, only one or the other. Stupid me to think there would be chocolate that is dairy free. My partner spotted this quite quickly on the packaging, so no harm done which was at least something. Finally, I had no issue with the taste of the milk chocolate items and would have it again. My partner had white chocolate and threw it away after saying it was quite unpleasant. Think i'll stick to Cadbury should I spend my own money, but as I was given a voucher at least i'm not out of pocket.