Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,355 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive chocolates not premium taste”

Helpful Report

Posted 1 year ago

Hi Janet, I'm sorry that you were disappointed with the chocolates you received from us and they were not to your taste. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 1 year ago

“Ordered Coffee Truffle chocs... hardly any taste of coffee. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you for your review, I'm sorry that you were disappointed with the chocolates you received from us and they were not to your taste. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 1 year ago

“too many of the advertised items out of stock/unavailable, will not bother again”

Helpful Report

Posted 1 year ago

“I was very disappointed with the number of additives (E numbers) added to the ingredients. Some of these have potentially nasty side effects. My sister would not touch them. As compared to Hotel Chocolat which has hardly any unnatural ingredients.”

Helpful Report

Posted 1 year ago

“Very disappointed with the size of the tin very expensive for what it was”

Helpful Report

Posted 1 year ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind Regards Friars Customer Service

Posted 1 year ago

“I was very disappointed when i opened the package to find so many squashed pieces, liquid ouzing out, seeping through the box.”

Helpful Report

Posted 1 year ago

Hi Dianne, Thank you for your review. We are sorry to hear that you are disappointed with your order, please contact us at sales@friars.co.uk and we will look into this for you. Kind Regards Friars Customer Service

Posted 1 year ago

“I have used Friars on several occasions, always as a gift for someone else. Their chocolates are superb and normally, so, too, is the service. On this occasion, something went badly wrong. I ordered on a Tuesday, early enough for despatch the same day according to the Friars website. I also paid a premium for next working day delivery. The chocolates arrived finally at their intended destination on Friday. Not an acceptable level of Service.”

Helpful Report

Posted 1 year ago

Hello Chris, Thank you for your review and we are sorry that there was a delay with your next day delivery order. Unfortunately the Royal Mail tracking system wasn't working for a couple of days in the week your order was sent and although we were told it wouldn't affect deliveries it unfortunately did. Again we are very sorry that the order was delayed. Kind Regards, Friars Customer Service.

Posted 1 year ago

“Firstly I didn't want to spend so much on a bar of chocolate, however being Friars & Captain Morgan partnership I thought it must be something special. How WRONG i was . Nice liquor inside, but chocolate was grainy at times and looked cheaply produced as chocolate was thin and unappealing. packaging was the best looking thing about it and probably most of the cost went there. Once opened very Disappointing and certainly not worth the money. such a shame as Friars could have done so much better.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear you were disappointed by the chocolate bar but this is not a product we produce. We buy it in from a company called Goldkenn, a swiss chocolate company who are partnered with Captain Morgan. It is a very popular product but unfortuantely cannot be to everyones taste. Again we are sorry you were disappointed with the product. Kind Regards, Friars Customer Service.

Posted 1 year ago

“I bought 2 items as a gift and paid for next day delivery. The parcel arrived 3 days late and it looked like the box had been sat on. One of the two boxes of chocolates was smashed and the interior of the parcel covered in liquer. The postal delay was not Friars fault but the shockingly inadequate packaging was. I received a refund for the postage and the box of smashed chocolates.”

Helpful Report

Posted 1 year ago

Hi Lucia, Thank you for your review; we are sorry that your order didn't arrive within the next day delivery time scale and arrvied damaged; on the rare occasions this happens, we always refund the delivery charge and replace/refund any broken products. With regard to the packaging, we will speak to our packing team to ensure they use adequate packaging when packing orders. Kind Regards Friars Customer Service

Posted 1 year ago

“My recent purchase of boozy chocolates were disappointing, they were dry, with white deposits on them and didn't taste boozy but musty.”

Helpful Report

Posted 2 years ago

Thank you for your review regarding your recent purchase of boozy chocolates. We are very sorry to hear that they didn't taste as you expected. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. If you could would like to email our customer service team sales@friars.co.uk they will be able to look into this further for you. Kind Regards Friars Customer Service

Posted 2 years ago

“Too expensive compared to what I bought in the shop!”

Helpful Report

Posted 2 years ago

“I have already written a review so it’s annoying to receive another email asking for a review. I was not happy with my purchase as I specifically needed sugared almonds of the original pale pastel colours. This is what was depicted on your website but the colours were very different when they arrived. This was very disappointing and I wasn’t able to use them for my original intention”

Helpful Report

Posted 2 years ago

Hi Claire, We are sorry that you are annoyed that you have been asked for another review. Two requests are sent as one is for the product purchased and the other for the service you received. With regard to the sugared almonds, unfortunately it is difficult to find the pastel coloured ones which is why we have the brighter colours. Although we do state that the colour of the almonds may change in the product listing, we doneed to re-photograph the box of almonds to reflect this. Kind Regards, Friars Customer Service

Posted 2 years ago

“Did not like the truffles.”

Helpful Report

Posted 2 years ago

“Cheap and nasty (flimsy box) detracts from the very expensive product inside - 1.20 per chocolate, but presented very poorly.”

Helpful Report

Posted 2 years ago

“Delivered the wrong item. This matter was actually dealt with very well, but if the recipient had not opened it she would have been very disappointed on Christmas Day. This lady lives on her own.”

Helpful Report

Posted 2 years ago

“Generally, no problem with the service. However, I did order what I thought were vegan chocolate oranges and they were not vegan. It's partly my fault for not reading more thoroughly, but I searched for vegan items and these were provided as a search result. I've attached an image. So I'll share the blame, but I think it's really poor for this merchant to have this misleading advert available online. I did inform them last week, but the advert remains in place. The advert is 'Friars - Vegan - Milk Chocolate Satsumas', which I read as ... Well as Vegan milk chocolate. It was only when tasting the product that I realised I'd eaten a dairy product for the first time in several years.”

Helpful Report

Posted 2 years ago

“After having tried hotel Christmas chocolat, Thornton's I found the quality very poor.”

Helpful Report

Posted 2 years ago

“Disappointed as the chocolate were sent in a plastic box and not in a Friar box, it was for a present and a friar box as a wrapping would have been nicer and better!”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry you were disappointed with your order, we do have an image on our website showing how the chocolate is packaged. Kind Regards Friars Customer Service

Posted 2 years ago

“The items look fine but unfortunately they are very thin and due to this one item was broken on receipt. Whether this was poor handling by royal mail but it does not appear so as there was plenty of packing. Royal mail are also the most unreliable of all the couriers.”

Helpful Report

Posted 2 years ago

“I ordered a number of items for my grandchildren for Christmas and was very disappointed to see that the two items for my grandaughters, a make up set and horse set had a sell by/eat by date of 17 December 2022 - before Christmas! I ordered from a speciality chocolate supplier and expected better than that! The items were well packaged.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review sorry you were disappointed with your order. The items you mentioned with a short date were reduced in price due to them having a short date. The best-before date for each item was provided in the product discription sorry if you didn't see this. Kind Regards Friars Customer Service

Posted 2 years ago

Friars.co.uk is rated 4.8 based on 16,355 reviews