Page 2 of 4 for Friars.co.uk Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.95 out of 5

About Friars.co.uk:

Friars is a family business specialising in luxury chocolate and unique gifts. Since 1927 the business has evolved from a gift shop/cafe to a specialist chocolate and gift store.

Our online business was launched in 2010 and more recently we have opened a second ‘Ye Olde Friars’ high street store in Ambleside to support our flagship store in Keswick.

Our gifts are designed in house so you will not find them anywhere else. We want to make it easy for you to be original, so you can give gifts that taste and look amazing and will be remembered.

We love new products (perhaps because we get bored easily!), so every Valentines, Easter, Summer, Halloween and Christmas we launch a new range. It certainly keeps us entertained and hopefully our customers interested.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very irritated as I went on to a site to buy chocolate free of palm oil. Ordered the chocolate in good faith, but then read the ingredients - they contain palm oil. Why are you advertising on a site that purports to sell products free of palm oil? Will not buy from you again. P Barrett”

Posted 5 months ago

Hi,
I'm very sorry you are disappointed that these chocolates were not palm oil free. However we do not advertise them being free of palm oil. We do have a section on our website dedicated to confectionery which is palm oil free, this may be why you came across our website.
Kind Regards
Friars

Posted 5 months ago

“Chocolates came with crumbs in the box can’t give as a give. Told it could happen in posting not going to risk it getting a refund.”

Posted 5 months ago

“The chocolate ruler was broken on arrival and as I cannot give a broken gift, I will be sending it back for s refund. Very disappointed!”

Posted 5 months ago

“Nothing like Buchanan's buttered Brazil's , I was disappointed the Brazil nut were small the butter toffee glaze was flat with nut in centre . This was meant to”

Posted 5 months ago

“Chocolates breasts were good but I expected bit bigger package than a little rectangle due to the price I ended up paying around £7.50 for six little breast's . Rather disappointing. It's the delivery charge that catches u out”

Posted 5 months ago

“One of tree decorations had no string on. Liquor chocolates were so small.”

Posted 6 months ago

Hi, Thank you for your review. We are sorry to hear you are disappointed in the size of the liquor however, we do state the height of the product on the listing, to give an idea of the size. We are sorry one of the strings was missing, this must have become detached whilst packing your order.
Kind Regards
Friars Customer Service

Posted 6 months ago

“very surprised and disappointed to receive whole order of hard toffee with just 6 weeks best before date. I wont be buying again from them.”

Posted 7 months ago

Hi,
Thank you for your review and we are very sorry to hear you are disappointed of the date of the hard toffee you have received. If you could kindly email us we will be able to organise a replacement to be sent with a longer date.
Kind Regards
Friars Customer Service

Posted 7 months ago

“Very dissapointed as the three packets of toffee i bought last week via post as a gift for someone only had less than a month best before date.”

Posted 10 months ago

Hi Susan,
Thank you for your review, we are very sorry to hear you received your toffee with such a short date. We do try and send all product with at least 3 months before there use by date, on this occasion this has been missed, we apologise for this. If you kindly let us know if you would prefer a refund or replacement to be sent we can arrange this for today.
Kind Regards
Friars Customer Service

Posted 10 months ago

“paid over £20 & was disappointed in size of box when arrived. They were a gift”

Posted 11 months ago

Hello,
Thank you for your review. We are sorry to hear you are disappointed in the size of the chocolate box however, we do state the weight and dimension of the product on the listing, to give an idea of the size of the product.
Kind Regards
Friars Customer Service

Posted 11 months ago

“I was really excited to try the vegan truffles as there were white chocolate options which are really hard to find. I got the pink strawberry champagne truffles and the Easter vegan truffle eggs but I found all the flavours to be far too sugary and the chocolate didn't melt in the mouth. It's a good effort but I won't order again.”

Posted 1 year ago

Hello,

Thank you for your review and your feedback regarding the vegan chocolates. We will pass your comments on to our chocolatier. Thanks again.

Regards,
Friars Customer Service

Posted 1 year ago

“Item was lovely but unfortunately arrived chipped so will be returning it.”

Posted 1 year ago

Hello,

We are sorry that your item arrived damaged, we will pass this information on to the packing team. A returns label has been sent to you via email for the return of the item and we will refund the order in full.

Regards,
Friars Customer Service.

Posted 1 year ago

“The vegan chocolate is grainy and very sugary. It doesn't taste like luxury chocolate at all, and is actually quite unpleasant. I tried two of the truffles in a box of six and had to give the rest away. There are many better - and cheaper - brands, such as Moo Free and Vego.”

Posted 1 year ago

Hi Rebecca,

Thank you for your review and your feedback on the vegan chocolates. We will pass this on to our chocolatier. Thanks again.

Friars Customer Service.

Posted 1 year ago

“I ordered the coffee selection and found the coffee taste to be too mild. I feel it needed to have more of a coffee flavour.”

Posted 1 year ago

Hello,
We're sorry that the coffee collection wasn't to your taste and that you were disappointed with your purchase from us.
As the chocolates are produced in batches, the flavour can vary from time to time.
We will, however, pass on your feedback to the production team so that they are aware of the issue you have highlighted.
Kind Regards
Friars Customer Service

Posted 1 year ago

“I bought coffee creams which arrived promptly in good condition. Attractive chocolates but let down by the flavour. There wasn’t any. Coffee creams should ,well, taste of coffee but these were disappointing. Could have bought better flavoured chocolates much more cheaply.”

Posted 1 year ago

Hello,
We're sorry that the coffee creams you ordered from us weren't to your taste. Our coffee creams are handmade and as a result, the flavour can sometimes vary from batch to batch.
We will, however, pass on your feedback to the chocolatier so that they are aware of the issue you have highlighted.
Kind Regards
Friars Customer Service

Posted 1 year ago

“I'd requested a personalised message but wish I hadnt bothered ! The type written label is totally wonky on the tag which makes an expensive gift look "very cheap " .”

Posted 1 year ago

Hello Lynne,

We are sorry that the gift message was not applied to the gift tag straight, the person who packed your order will be made aware of this error to ensure they are more careful in the future.

Regards,
Friars Customer Service

Posted 1 year ago

“I was disappointed to see that I paid more than what the product was worth on delivery costs even though the package was so small it could have been posted for free.”

Posted 1 year ago

Hello,
Thank you for your feedback on the order you placed with us.
We're sorry that you found the delivery charge to be high but unfortunately, there is no option to offer free delivery as we have to cover our costs.
We do, however, monitor our delivery charges to remain competitive with other online retailers and they are reviewed on a regular basis.
Kind Regards
Friars Customer Service

Posted 1 year ago

“Product has been bashed about during shipping.”

Posted 1 year ago

Hello,
We're sorry that your order didn't arrive with you in the perfect condition we would expect. As we use a thrid party to deliver our parcels, we always like to know if there have been any issues with deliveries.
If you would like a replacement item sent out to you, please contact us directly and we will arrange this for you.
Kind Regards
Friars Customer Service

Posted 1 year ago

“First time order, a gift for my Motherson birthday. She was delighted to receive the parcel, which was perfectly wrapped. Unfortunately the product itself was sadly lacking in flavour. Both my Mother and I thought the coffee flavour of the cream was incredibly mild, in fact the chocolate bean decoration had a stronger taste of coffee, a bit odd and disappointing. I probably would not purchase from Friars again.”

Posted 1 year ago

Hello Sarah,
I'm sorry that the chocolates you ordered from us weren't to your taste. The coffee chocolates are handmade, which means the flavour can sometimes vary from batch to batch.
I will, however, pass on your feedback to the chocolatier to make them aware of the issue you have highlighted.
Kind Regards
Friars Customer Service

Posted 1 year ago

“Bought the Cherries, and though very tasty, 2 of them had exploded in the box so the whole package was rather disappointing.”

Posted 1 year ago

Hello Dave,

I am sorry to hear that 2 of the cherries in the box were damaged when they arrived. If you could please contact us directly with regard to any damaged products and we will endeavour to resolve this issue for you.

Regards,
Friars Customer Service.

Posted 1 year ago

“I purchased several different types of chocolate products including orange slices dipped in chocolate. I was very disappointed with the orange slices. They looked scruffy and unappealing. So much so I did not want to give them as a present. Considering the price I will return them after Christmas. The other products looked acceptable.”

Posted 1 year ago

Thank you for your review and I am sorry that the orange slices looked scruffy when they arrived, we will look at the packaging to see if this was a factor. You can of course return them for a refund, please let us know if you wish to do so.

Regards,
Friars Customer Services.

Posted 1 year ago

Friars.co.uk is rated 4.80 based on 4,913 reviews