FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,238 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is always great and quick to solve issues properly.”

Helpful Report

Thank you Steven - we really appreciate you taking the time to share your experience. Best, Ant

“I am very pleased with Fresground’s service. Their team is always helpful and responsive, answering all of my enquiries promptly. The engineers are consistently professional and make sure everything is fully working before they leave.”

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What an amazing review, thanks Marwa! If you ever need anything else, please reach out and we'll continue to be helpful and responsive. I'll share your words with the team. Thanks, Ant

“Service engineer arrived promptly, was smart, polite and very efficient.”

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Thank you Nicci - prompt, smart, polite and efficient is exactly what we aim to be! I'll share your words with the team now. Best, Ant

“Ryan was very helpful in addressing the issue. Unfortunately, we need some parts to reinstall the Billi -tap, but your team and Ryan consistently provided excellent support. Thank you for your prompt and outstanding service.”

Helpful Report

Hi Cony, thank you for taking the time to leave a review. Sorry to hear that the Billi tap needs some new parts, but I can assure you it's all in hand :) Best, Ant

“Fabulous service, from the phone call to customer services to our engineer Ryan coming out so quickly and working hard and fixing our clients coffee machine and also taking the time to show us how to keep it in working order. Thank you I am really appreciate you all. Dawson House - Jo Price”

Helpful Report

That's so kind of you to say, thanks Jo! The entire team works hard to provide the best experience they can, so I'll make sure your feedback is shared with everyone. Best, Ant

“Prompt and efficient response!”

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Hi Stephanie - thanks for the feedback! I'll make sure the team gets to see it. Best, Ant

“"Huge shoutout to Jay! Their technical expertise is matched only by their incredible customer service. They truly go above and beyond to ensure everything is running perfectly, taking the time to explain the details and troubleshoot issues before they even arise. A true professional and a pleasure to work with."”

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Jay truly is a treasure - thanks for your feedback! We share all comments with the team, so I can already tell you that this has made Jay's day. Best, Ant

“Always friendly and helpful”

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Hi Alice, thanks for your review! I'll share your feedback with our friendly and helpful team now :) Best, Ant

“quick, professional and friendly”

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Hi Fede. That sounds like a FreshGround visit! Thank you for making the time to leave a review. Best, Ant

“wonderful experience”

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And a wonderful review. Thanks for sharing your thoughts with us, Mitrajsinh. Best, Ant

“Very quick and professional.”

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Thank you for taking the time to leave a review Lulian! I'll share it with the team now. Best, Ant

“Lindon is fantastic! Every time he visits, he provides top-tier service with a great attitude. He never just does the 'bare minimum'—he always takes the extra time to make sure we are fully taken care of and understands our needs. We really appreciate his hard work and dedication."”

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I think 'go the extra mile' is actually in Lyndon's contract ;) Thank you so much for leaving an amazing review. I'll share it with Lyndon and the wider team now. Best, Ant

“Excellent, friendly service as always”

Helpful Report

Thanks Matt, excellent and friendly is our speciality! I'll share your comment with the team. Best, Ant

“FreshGround came out really quick to address the issues we had and sorted all the machines in short amount of time”

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Hi Ayat, thank you so much for taking the time to leave a review. It's great to hear that the team could get you up and running in quick time! I'll share your feedback with the techs now. Best, Ant

“First class service”

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Thank you for a first class review, Paul! I'll share your glowing review with the team. Best, Ant

“Lovely guy, quick and effective work :)”

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Hi Eris, you could be describing any of our team ;) Thank you so much for your review. I'll share it with the techs now. Best, Ant

“Speedy service and always so polite!”

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Thanks Hannah, comments like this make it all worthwhile. Thank you for taking the time to share. Best, Ant

“Thank you so much for your support and all the explanations!!! Always a great costumer service and follow up”

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Hi Luigi, thanks you so much for taking the time to leave a review. Comments like this really help to lift the team. Best, Ant

“Always a first class service and very efficient sorting issues that are reported!”

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And what a first class review to match, thanks Az! I'll share your feedback with the team now. Best, Ant

“very quick very efficient”

Helpful Report

Hi James, quick and efficient is where we like to aim! Thanks for your review. Best, Ant

FreshGround is rated 4.9 based on 1,238 reviews