FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 914 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Metrics

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

Write Your review

Tell us how FreshGround made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer provided feedback on the solution to the issue, and the machine is now working”

Helpful Report

Thank you Victoria, we're happy to help. Give us a shout if you need anything else. - Lily @ FreshGround

“Fast service.”

Helpful Report

Thanks Sarah. Let us know if there's anything else we can do. -Lily @ FreshGround

“Jay who visited our Regus Castlemead was so thorough with explaining the issue with our water filter machines and proceeded with resolving the issue as well. Super pleased by the service provided today!”

Helpful Report

Thank you Sarah. Always happy to assist you guys at Regus. Let us know if you need anything else. - Lily @ FreshGround

“Always a pleasure to have Steve fix our machine :)”

Helpful Report

Hi Liliana, thank you for the lovely review! If you need anything in the future, don’t hesitate to reach out! Best, - Lily @ FreshGround

“Jamie was very helpful, patient and knowledgeable. He was also able to support very quickly and overall a pretty seamless experience!”

Helpful Report

Hi Bibi, thank you for the glowing review! We're very glad to hear it. Your feedback is much appreciated, get in touch i f you need anything else. Best, - Lily @ FreshGround

“Joe and Slav resolved all our issues in an afternoon! Thank you guys.”

Helpful Report

Hi Lorenzo, thanks for the fantastic review! Please let us know if there is anything else we can do for you. Best, - Lily @ FreshGround

“Great Help From Jamie.”

Helpful Report

That's great to hear, thanks for letting us know Mia! I'll pass your comments on to Jamie now. Best, Ant

“customer service was great. Mentioned zip tap service as we already get it serviced by zip tap, going to send a follow up. Really happy with the visit”

Helpful Report

It's wonderful to hear that you were happy with the visit - thanks for letting us know, Grace! I'll share your review with the team now. Best, Ant

“The engineer came out quickly, following a video call that did not solve the problem. Explained the issue really well.”

Helpful Report

Hi Lisa, thanks for taking the time to leave a review! I'll make sure the rest of the team sees your great feedback. Best, Ant

“Ryan was amazing and explained the issue, next steps and process for our centre perfectly. Lovely service!”

Helpful Report

Thanks Iram, we really appreciate you taking the time to leave a review! I'll make sure that Ryan gets to see your feedback. Best, Ant

“Everything was good)”

Helpful Report

Hi Olia, Thanks for your feedback! If you need anything else, just let us know! Best, - Lily @ FreshGround

“Excellent, efficient service. Thank you Ryan for sorting our problem out so swiftly,”

Helpful Report

Thanks Nikki, very happy to hear that. We're here if you need anything else. Best wishes, - Lily @ FreshGround

“Really prompt service from Angelo and very helpful advice from David to find the right machine for us. Coffee and hot chocolate are delicious.”

Helpful Report

Hi Suzy, Thank you so much for your kind words! So pleased to hear that you’re enjoying the coffee and hot chocolate. If you have any more questions or need further assistance, feel free to reach out anytime! Best, - Lily @ FreshGround

“Excellent and comprehensive service.”

Helpful Report

Thank you Teresa, Glad to hear it. Let us know if there is anything else we can do. -Lily @ FreshGround

“The engineer Jay Carneiro was pleasant, helpful and very professional. He did a great job! :-)”

Helpful Report

Hi Shirley, Thank you for your fantastic review! We'll make sure to pass on your kind words to Jay. If you need anything else in the future, just let us know! Best regards, - Lily @ FreshGround

“I wanted to take a moment to share our positive experience with FreshGround, a vendor we've been working with for a couple of years now. Their service has consistently been top-notch, providing us with the best experience we've had in this area. Recently, we had a new machine installed, and I have to give a special shoutout to Nick Harding , the installation guy. Nick truly went above and beyond, taking into account all the issues we had and resolving them quickly and efficiently. His professionalism and expertise made the installation process smooth and hassle-free. Moreover, the pricing for the service we receive from FreshGround is unbeatable. We are genuinely happy with the value and quality they provide. It's a pleasure to work with a vendor that consistently delivers excellent service and support. I wanted to express our satisfaction and appreciation for FreshGround.”

Helpful Report

Hi Cony, Thank you for your wonderful review! It's feedback like this that motivates our team to continue delivering the best service possible. I'm also glad to know that our pricing and value meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out! Best regards, - Lily @ FreshGround

“All good no issues”

Helpful Report

Thanks Rebecca, Let us know if there is anything else. Best wishes, - Lily @ FreshGround

“Quick, easy, and effortless! The team responds swiftly, and every interaction I've had has been genuinely kind and helpful.”

Helpful Report

Thanks very much guys. Happy to help! Let us know if you need further assistance. Best wishes, - Lily @ FreshGround

“5 star for the engineer Piotr Lipski, by far the most knowledge engineer at Fresh Ground, he is a pleasure to deal with, brilliant service from him. A star down for a slow response to our queries from the sales team, we are not getting the answers back unfortunately.”

Helpful Report

Hi Magda, Thank you for your feedback! Sorry to hear that you found us slow. We are working hard on our response time at the moment, but in the mean time please reach out if you need anything. - Lily @ FreshGround

“Engineer was professional and knowledgably. He did exactly what we needed. Thank you.”

Helpful Report

Thanks very much for that Jacqui, If you need anything else don't hesitate to reach out. Best wishes, - Lily @ FreshGround

FreshGround is rated 4.9 based on 914 reviews