FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 914 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jay Carneiro engineer attended our office to attend the 2 hot and cold water taps . It had been reported that both cold taps were not working by staff in our office. Jay checked both taps out and said that the first one he checked was no fault found. He then checked out the second one and reported that water , moisture noted on the USD. He apparantly dried the water and moisture and this resolved the issue. Finally he reported that he had tested both before leaving our site reported both taps fully operational once again. As always Jay looked closely into the issues and resolved the issues before leaving site. Good attitude and excellent service.”

Helpful Report

Thanks for such a thorough review Steve! It's great to hear that Jay could resolve all issues and offer an excellent service. I've shared your review with Jay and the team. Best, Ant

“Thanks again Jamie for your help today. The office is not so grumpy now!”

Helpful Report

Office de-grumpification is the name of the game. Thanks for the review Suzy! I'll make sure that Jamie and the team get to see it. Best, Ant

“Great timely response from Piotr. Very knowledgeable to diagnose and fix the issue quickly. He even managed to pull next weeks service visit forward. Great work.”

Helpful Report

It's brilliant to hear that Piotr could go above and beyond for you. Thanks for sharing Martin! I'll make sure to share your feedback with Piotr and the team. Best, Ant

“Excellent service from Slav Nowak. Should we have future issues we would like him to attend.”

Helpful Report

Hello Nikki, That's great to hear. Generally, we send the engineer who is closest, to provide you with support as fast as possible. Slav will either be on our Client Care Advice Line or out on service visits, so I'm sure your paths will cross again. Get in touch if you need to speak to someone. Best wishes, -Lily at FreshGround

“We have just moved offices so Wyatt Harvey did an excellent job servicing the coffee machine and talk us through the new set up.”

Helpful Report

Hi Marianne, Thank you so much for your kind words! If you need assistance in the future, we're here for you. Best wishes, -Lily at FreshGround

“Catherine was really helpful!”

Helpful Report

Thanks Kerry, If you have any other questions or need further assistance, feel free to reach out! Best wishes, -Lily at FreshGround

“Jay was excellent he visited our site to look at our hot and cold tap which was not dispensing cold water . He soon had it dispensing cold water again and also checked our other tap as well. He also showed me using his thermometer the correct temperature. Thanks again for your help. Steve.”

Helpful Report

Hi Steve, Thank you for the wonderful review! We're glad Jay was able to help get everything back up and running for you. If you need anything else, just reach out! Best wishes, -Lily at FreshGround

“Freshground are always helpful resolving issues any way they can a chat or visit they do do good job”

Helpful Report

Hi Pam, Thank so much for your feedback. We'd be happy to assist you if you need anything else. Best wishes, -Lily at FreshGround

“Slav was patient and guided me on how to resolve my issue through a live chat session through my phone. Made things so much easier and meant I didn't have to wait for a few days for an engineer to come out. Happy office means happy Laura :-) Thanks again!”

Helpful Report

That's great! We’re so glad Slav could make the process smoother for you. A happy office makes all the difference! 😊 Don't hesitate to reach out if there's anything else you need. -Lily at FreshGround

“very helpful and did a great job!”

Helpful Report

Thanks Jeanine. We’re thrilled to hear you had a great experience. Please do let us know if we can assist you further. Best wishes -Lily at FreshGround

“Steve visited site today to do the 6 monthly filter change in our 6 kitchens , he is always very friendly , professional and always make sure the areas are left clean and tidy Super Star :)”

Helpful Report

Hi Samantha, Thanks so much for taking the time to feed back. Agreed, he's a super star! Don't hesitate to get in contact if you need anything else. Best wishes, - Lily at FreshGround

“Steve visited site today to do the 6 monthly filter change in our 6 kitchens , he is always very friendly , professional and always make sure the areas are left clean and tidy Super Star :)”

Helpful Report

“Great Service”

Helpful Report

Thanks for the feedback! Get in touch if we can help with anything else. -Lily at FreshGround

“Everyone is helpful and very friendly”

Helpful Report

Thank you for your feedback, Sumeya. Please don't hesitate to get in touch if you need anything from us. Best wishes, -Lily at FreshGround

“We had to chase for the actual appointment but once the engineer Jay was here he has put a temp fix in place which he said will last quite a while andhe has put in his notes for next time someone comes over to fix the door properly, he explained in full and was very helpful”

Helpful Report

Hi Kim, Sorry it took time to get your appointment sorted. Thanks for the good, honest feedback, we appreciate it. Best wishes - Lily at FreshGround

“Quick service, resolved issue in one visit.”

Helpful Report

Hi Kris, Thank you for your feedback. We are always available if you need anything else. Give us a call if you need us. Lily at FreshGround

“Great service, thank you for your help,”

Helpful Report

Thank you for the feedback, we are always just one call away if you need anything else. Don't hesitate to reach out. Best wishes, Lily at FreshGround

“Once again great professional service from Your engineer Steve Moore. The staff are happy once again, they can have a decent coffee in the morning, or a hot chocolate. Steve has provided us with consistent, friendly and professional service over the last few years. Highly recommended...Facilities Manager, Everton Football Club.”

Helpful Report

Hi Richard, Thank you so much for the feedback. We are incredibly proud of our service engineers. They are the best of us! Don't hesitate to reach out if you need anything. Best wishes, Lily at FreshGround

“Hello! I've known FreshGround from their earliest days, over 40 years ago. As always, extremely helpful, knowledgeable and courteous advice, full understanding of our requirements and prompt delivery of the solution to our problem... even though it was not directly related to one of FreshGround's machines! Very generous... Amazing! ***** 5 stars. Thank you FreshGround.”

Helpful Report

Hello Rick, Thank you for your loyal custom over the years, it means the world to us. We are here to help. Drop us a line if you ever need anything. Best wishes, Lily at FreshGround

“Great Service”

Helpful Report

FreshGround is rated 4.9 based on 914 reviews