FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,253 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt Thomas came and diagnosed the issue quickly. He didn't have the part but ordered it and returned the next day to fix it. Great customer service.”

Helpful Report

Hi Joe, Thank you for taking the time to leave a review. It's great to hear how happy you were with Matt's service. I will be sure to pass this onto Matt and the rest of the FreshGround team. Best, Jacob

“Really happy with the service I received today, Chris was great and really helpful.”

Helpful Report

Hi Louise, Thank you for taking the time to leave a review. Chris will be delighted to hear how happy you were with his service. I will be sure to pass this onto Chris and the rest of the team. Best, Jacob

“Pat was professional and knowledgeable. He quickly identified the issue and rectified the fault with our coffee machine. Our clients impressed and happy to enjoy their coffee again.”

Helpful Report

Hi Charles, Thank you for taking the time to leave a review. Pat will be delighted to hear how happy you were with the service you provided. We are also glad to know your clients will be enjoying their coffee again! I will be sure to pass this on to Pat and the team. Best, Jacob

“Pat just installed our new coffee machine and was excellent! He turned up ahead of when we expected him, kept everything tidy and was patient in explaining how it all worked.”

Helpful Report

Hi Donatienne, Thank you for taking the time to leave a review. We are delighted to hear how happy you have been with Pat's service and we are sure Pat will be too! I will pass this on to Pat and the team. Best, Jacob

“Matt Thomas was extremely helpful, was passionate about his job and went above and beyond to help fix our broken coffee machines. A credit to the company!”

Helpful Report

Hi Ashley, thank you for taking the time to leave a review. Matt will be delighted with how happy you were with his service and how he was able to sort out your issue. I will pass this on to Matt and the rest of the team. Best, Jacob

“Amazing service always helpful”

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Hi Amy, thank you for taking the time to leave a review. It's great to hear how happy you have been with our service. I will pass this onto the team. Best, Jacob

“Friendly and efficient”

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Hi Martin, Thank you for taking the time to leave a review. We are delighted to hear our team were friendly and efficient with yourself, I will pass this onto the team. Best, Jacob

“Prompt repair service after excellent attention to solve problem over the phone failed to solve the issue.”

Helpful Report

Hi Bernard, Thank you for taking the time to leave a review. It's brilliant to hear we were able to repair your issue promptly and the excellent service you received over the phone. I will be sure to pass this onto the team. Best, Jacob

“Great service and very knowledgeable.”

Helpful Report

Hi Jane, happy to hear you had great service from our engineers. And thank you for taking the time to leave us feedback! I'll share your review with the team now. Best, Ant

“Arrived in time and repaired the fault.”

Helpful Report

Hi Russell, so glad that the team could help you out. And thank you very much for taking the time to leave a review for us. I'll be sure to share it with the team. Best, Ant

“Happy with the service, Chris Jones always very helpful:)”

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Thank you for your review Elena! Very glad to hear that you're happy with the service. I'll be sure to share your praise with Chris and the team. Thanks, Ant

“Excellent service all round.”

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Hi Jane, thank you for taking the time to leave a review for us. Excellent service is what we aim for! I'll pass your words onto the team. Best, Ant

“Lyndon Pollard was efficient servicing our machine yesterday. He was on time, polite and competent. Thank you Lyndon.”

Helpful Report

Hi Kiki, thank you so much for making the time to leave a review for us and Lyndon. I'll be sure to share your praise with him, and the rest of the team. Best, Ant

“Excellent service and support!”

Helpful Report

Thanks Ben, we really appreciate you taking the time to leave us a review. I'll share it with the team now. Best, Ant

“Chris came on time and resolved the issue with our tap he even stayed and re checked all was well before leaving and relayed all the info to my colleague. I am happy to say tap is back up and running.”

Helpful Report

Hi Serena, thank you for leaving a review, and I'm very happy to hear that Chris got your tap up and running again. I'll pass your kind words back to Chris and the team. Thanks, Ant

“Everything completed as req - and helpful and polite.”

Helpful Report

Hi Karen, helpful and polite is what we aim for! Thank you for taking the time to leave us a review, it's much appreciated. I'll share it with the rest of the team now. Best, Ant

“So totally impressed by the work ethic of Chris Jones. He has resurrected our very blocked up Jura Giga Coffee machine and made it function brilliantly. Chris also sent some time assisting me with reprogramming the various drink back to how they should be (after I had done a factory reset in desperation to get it to work again) My lesson for the day is be patient and wait a couple of days for Fresh Ground to arrange for Chris to come and work his magic. THANK YOU CHRIS you definitely should wear your cape all day!”

Helpful Report

Hello Elaine, and thank you so much for your amazing review. We're so glad to hear that your Jura is back up and running again. We'll be sure to pass your glowing words on to Chris and the rest of the team. Thanks, Ant

“The most polite, helpful & cheerful engineers and customer service nothing is too much trouble. Engineers always clear up after themselves and explain what that have done. Thank you Freshground for making my office run more smoothy”

Helpful Report

You're most welcome Layla, and thank you for leaving such a glowing review. I'll make sure your kind words reach the engineers and the rest of the team. Thanks, Ant

“Great service from Lyndon from start to finish”

Helpful Report

Thank you so much for your review Mitch! We'll make sure your comments get back to Lyndon and the rest of the team. Best, Ant

“Matt Thomas has been really nice and professional. The replacement did not arrived and he was happy to wait till our water machine arrived.”

Helpful Report

Hi Andreea, and thank you for making the time to leave us a review. I'll pass your glowing comments on to Matt and the team. Best, Ant

FreshGround is rated 4.9 based on 1,253 reviews