FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,248 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Freshground are always fast and competent. Your technician Lyndon was excellent.”

Helpful Report

Hi Nicholas, thank you for taking the time to leave a review for us. It's always a joy to hear from happy customers. I'll be sure to share your comments with Lyndon and the rest of the team. Best, Ant

“Received amazing service from Matt T. He was very kind, professional, knew exactly what to do and had excellent product knowledge. Matt kept me informed with what he was doing throughout his visit and educated me on what to do to avoid the issue I had. Most importantly - he saved our coffee machine! Thank you Matt!”

Helpful Report

Thanks Regina, we really appreciate your feedback. We're also very glad to hear that Matt could be the hero to save your coffee machine. I'll share your review with him and the rest of the team now. Best, Ant

“The engineer came on time and explained everything very clearly and fixed the problem quickly and efficiently without any mess.”

Helpful Report

Hi Jan, thank you for the review. We're happy to hear that our engineer was able to help you out! I'll share your feedback with the rest of the team now. Thanks, Ant

“Excellent job, Matt Thomas ! Your professionalism and helpfulness in sorting out our requests greatly appreciated. Your positive and upbeat attitude never fails to brighten our day. Your commitment to delivering excellent service is commendable and we are grateful for all that you do. Thank you for going above and beyond to ensure that our needs are met. Keep up the fantastic work! Joe Lewis as well, I wanted to take a moment to express my deep appreciation for the outstanding support you consistently provide. Your commitment to delivering excellent service is truly commendable. Thank you!”

Helpful Report

Hi Birhane, thank you so much for your amazing review. Matt, Joe and the rest of the team will be thrilled to hear it. I'll share your feedback with them now. Best, Ant

“Catherine was lovely:D”

Helpful Report

Thank you for your review. Catherine will be thrilled to learn how happy you are! I'll share your feedback with her and the team now. Best, Ant

“Pat was great- so helpful, knew straight away what the problem was and took time to show me how to change the gas”

Helpful Report

Thank you so much for such a fab review Isabella. I'll be sure to let Pat and the team know how happy you are with our service. Best, Ant

“They deliver their coffee super fast! Which I love, because sometimes I make emergency orders and they arrive the next day. Thank you so much.”

Helpful Report

Thank you for the kind words Leydis! Our team are always happy to fulfil emergency coffee orders. I'll share your review with the team now. Best, Ant

“Chris Jones was super helpful when coming to our London office this week. Helped show me everything for an event as i was unfamiliar with everything due to being from another office. thanks Chris!”

Helpful Report

Hi Hannah, Thank you for taking the time to leave a review. Chris will be delighted to see how happy you were with his service. I will be sure to pass this onto Chris and the rest of the FreshGround team. Best, Jacob

“Five Stars! Slav always brilliant and helpful as usual! service team including marketing team are great.”

Helpful Report

Hi Temitope, thank you so much for your glowing review. I'll be sure to share it with the entire team! Thanks, Ant

“Very professional, Pat knew exactly what he was doing and knew the problem and fixed the machine in no time! I would highly recommend their service to everyone!”

Helpful Report

Hi Azam, Thank you for taking the time to leave a review. It's brilliant to see how highly you would recommend our services and how happy you were with Pat's work. I will be sure to pass this onto Pat and the rest of the FreshGround team. Best, Jacob

“Always super helpful with anything that we need. The engineer 'Slav' is so helpful and will fix anything and have everything running smoothly in no time.”

Helpful Report

Hi Kaylen, Thank you for taking the time to leave a review. It's so great to see how happy you have been with Slav's service. I will be sure to pass this feedback onto Slav and the rest of the team. Best, Jacob

“Excellent, kept me informed regarding the installer as he was delayed and had to postpone installation till following day. Installer was professional and friendly the water cooler unit is brilliant. I would definitely recommend Fresh Ground to friends and family.”

Helpful Report

Hi James, Thank you for taking the time to leave a review. It's great to hear how happy you have been with our service and the quality of your water cooler unit. I will be sure to pass this onto the rest of the team. Best, Jacob

“Pat was extremely good at fixing the chilled water dispenser in our Regus Office in Lewisham. Well deserved 5 stars service!”

Helpful Report

Hi Gaetano, Thank you for taking the time to leave a review. Pat will be delighted to see how happy you have been with his service. I will be sure to pass this onto Pat and the rest of the FreshGround team. Best, Jacob

“Pat came to fit our new machine. He was very friendly and kindly showed me all the processes for the machine. Great job!”

Helpful Report

Hi Shannon, Thank you for taking the time to leave a review. It's great to see how happy you have been with Pat's service. I will be sure to pass this onto Pat and the rest of the team. Best, Jacob

“The staff member attending our site was friendly, efficient, and informative.”

Helpful Report

Hi Alysha, Thank you for taking the time to leave a review. We are delighted to see how happy you were with one of our engineer's service. I will be sure to pass this onto the rest of the team. Best, Jacob

“great service throughout the contract”

Helpful Report

Hi Mark, Thank you for taking the time to leave a review. It's brilliant to see how happy you have been with the service we have provided from start to finish. I will be sure to pass this onto the team. Best, Jacob

“Matt Thomas came and diagnosed the issue quickly. He didn't have the part but ordered it and returned the next day to fix it. Great customer service.”

Helpful Report

Hi Joe, Thank you for taking the time to leave a review. It's great to hear how happy you were with Matt's service. I will be sure to pass this onto Matt and the rest of the FreshGround team. Best, Jacob

“Really happy with the service I received today, Chris was great and really helpful.”

Helpful Report

Hi Louise, Thank you for taking the time to leave a review. Chris will be delighted to hear how happy you were with his service. I will be sure to pass this onto Chris and the rest of the team. Best, Jacob

“Pat was professional and knowledgeable. He quickly identified the issue and rectified the fault with our coffee machine. Our clients impressed and happy to enjoy their coffee again.”

Helpful Report

Hi Charles, Thank you for taking the time to leave a review. Pat will be delighted to hear how happy you were with the service you provided. We are also glad to know your clients will be enjoying their coffee again! I will be sure to pass this on to Pat and the team. Best, Jacob

“Pat just installed our new coffee machine and was excellent! He turned up ahead of when we expected him, kept everything tidy and was patient in explaining how it all worked.”

Helpful Report

Hi Donatienne, Thank you for taking the time to leave a review. We are delighted to hear how happy you have been with Pat's service and we are sure Pat will be too! I will pass this on to Pat and the team. Best, Jacob

FreshGround is rated 4.9 based on 1,248 reviews