FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,253 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pat was really helpful and went above and beyond to get out machine installed.”

Helpful Report

Hi Megan, we really appreciate your feedback, and I know that Pat will too! Thanks for taking the time to leave a review. Best, Ant

“Lyndon went above and beyond and even checked an extra water urn.”

Helpful Report

Hi Chloe, thank you for your review, Lyndon will be thrilled! We'll make sure your kind words get back to him and the rest of the team. Thanks, Ant

“Going the extra mile in customer experience.”

Helpful Report

And thank you for going the extra mile and leaving us a review. The team really appreciates hearing feedback :) Best, Ant

“Lifesaver with next day delivery :)”

Helpful Report

We can't have anyone running out of coffee! Thank you for the kind words Denisa. I'll make sure they're passed on to the rest of the team. Thanks, Ant

“Fast service with coffee bean orders and they are incredibly organised and pro-active with arranging regular maintenance visits on the coffee machines - something that would no doubt fall through the cracks otherwise without them keeping an eye on it. We moved offices nearly two years ago and apart from a brief hiccup Fresh Ground has always provided 5 star service!”

Helpful Report

Hi Gina, and thank you for your glowing review. All of the team, both on the road and in the office, work their socks off, and feedback like this makes it all worthwhile. I'll be sure to share your comments with everyone. Best, Ant

“Engineer who installed our machine was very friendly and helpful. Was happy to answer all our questions. He was on time and installed the machine within 30 mins. Wonderful service”

Helpful Report

Thank you so much for your comments, Nelson. Our engineers always aim to be friendly, helpful, and efficiently speedy, so I'm happy to hear that was your experience. We'll share your review with the team. Best, Ant

“every time I order Fresh Ground responds quickly and the items arrive the next day which is very goog”

Helpful Report

Thank you for your kind feedback Luz! We ensure that all orders are with our customers as soon as possible. I've shared your review with the team. Best, Ant

“Extremely quick turn around from order to delivery and always helpful”

Helpful Report

Hi Kay, and thank you for taking the time to leave us a review. I've shared your feedback with the team and we're so happy to hear that you're pleased with our service. Thanks, Ant

“Steve the maintenance engineer is a really nice, well mannered and professional guy. Great company and staff.”

Helpful Report

Thank you for the kind words and cracking review, Craig! We'll pass your comments on to Steve. Best, Ant

“Fast Efficient and Friendly”

Helpful Report

We always aim for all three! Thanks Sally, I'll let the team know how happy you are. Best, Ant

“Sales Team - Excellent customer service. Emails and orders were promptly dealt with and goods were received within 48 hours.”

Helpful Report

Hi Dawn, thank you for leaving such a fantastic review. I'll share it with the team now! Thanks, Ant

“Excellent same day despatch of filter”

Helpful Report

Thanks for the kind words Matthew. Always happy to keep the coffee flowing! Best, Ant

“Lyndon was extremely professional at all times and completed the job to highest level”

Helpful Report

Thank you so much for taking the time to leave a review with us. We'll share your glowing praise with Lyndon and the team now! Best, Ant

“Fast and efficient service as always”

Helpful Report

Thanks Darren, it's what we aim for! We really appreciate you taking the time to leave a review with us. Best, Ant

“Ordered coffee beans on Friday 6th Jan. Received in Dublin office on Monday morning 9th . Excellant service.”

Helpful Report

Hi Mary, thank you for taking the time to leave a review. We don't hang around when it comes to getting coffee to offices! Best, Ant

“amazing service.”

Helpful Report

We're very glad to hear that, thanks Elira. Your words are very much appreciated. Thanks, Ant

“Thank you the service received has always been excellent, on time and never have to worry.”

Helpful Report

Hi Shama, we're very pleased to hear how happy you are with our service. Thanks for taking the time to leave a review! Best, Ant

“Very happy with Freshground service. We reported a fault on Friday and Chris was with us on Monday, smiling (as usual). I had forgotten to clear out the cupboard for him to access the unit but he did it and put everything back himself. That's what you call customer care! Many thanks.”

Helpful Report

Thank you for taking the time to leave a review with us Lewis. We'll be sure to share your glowing praise with Chris and the rest of the team. Best, Ant

“I would like to thank the engineer who turned up for his assistance in completing the repair to all our Zip taps. The engineer was Matt Thomas”

Helpful Report

Hello David, and thanks for getting in touch with such a fab review. I'll forward it on to Matt and the rest of the team now. Best, Ant

“Very good, thorough service by the Engineer. Our machine gets used heavily by the academic department and he gave excellent advice on how to maintain it, to keep it working even better.”

Helpful Report

Thank you for taking the time to leave a review for us Abigail. Our team is always happy to receive feedback, especially when it's so glowing! I'll be sure to share it with everyone. Best, Ant

FreshGround is rated 4.9 based on 1,253 reviews