FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 929 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was a painless experience & proactively booked in with us. Catherine is always a joy to have in the office and helped to answer questions I had with the unit.”

Helpful Report

That's amazing to hear, thank you so much for the review! I'll share your fab feedback with Catherine and the team. Best, Ant

“Angelo was very helpful and was able to solve the issue we had with the water cooler.”

Helpful Report

Thanks for your review Colin! It's brilliant to hear that Angelo could get your water cooler up and running again. I'll share your feedback with him and the team now. Best, Ant

“Wyatt came in to do our service; he also fixed another minor issue we had. A satisfactory visit.”

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Hi Vanessa, thank you so much for your review about Wyatt and your service visit. I'll share your kind words with him and the team now. Best, Ant

“Pat was friendly and helpful thankyou”

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Hi Nicola, thanks for your review! I'll share it with Pat and the rest of the FreshGround team now. Best, Ant

“Pat visited us today and was very good with the service he provided. Gave in proper details of the issue.”

Helpful Report

That's great to hear - thanks for taking the time to tell us Velvina! I'll make sure Pat and everyone else gets to see your feedback. Best, Ant

“Quick and polite response to my enquiry. Product arrived very quickly. Good communication.”

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Hi Peggy, thank you so much for taking the time to leave a fab review. I'll make sure the team sees it too. Best, Ant

“very good & reliable service & product”

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Thanks for your review! I'll share your feedback with the team. Best, Ant

“Fresh Ground customer service is friendly and fantastic, delivery was on time and the service from Nick Harding was outstanding.”

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Thanks for your review Cony! It's great to hear that you're so happy with our customer service and the work carried out by Nick. I'll share your feedback with him and the team now. Best, Ant

“Angelo was very prompt and efficient, finished the installation in due time and gave a great customer service.”

Helpful Report

Hi Alexandra, thank you so much for taking the time to tell us about your visit from Angelo. Prompt and efficient are our calling cards! I'll share your feedback with Angelo and the wider team now. Best, Ant

“Great Service from Ronan our Account Manager supporting us through an office move. He has been very helpful in arranging our decommission and new installation on very short notice and such a quick turn around. Thank you!!”

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Hi Serina, thanks for your fab review. It's great to hear that your service between offices was smooth. I'll share your feedback with Ronan and the team now. Best, Ant

“Lyndon did a great job servicing the coffee machine. Thanks from a happy team”

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Hi Marianne, it's amazing to hear from another happy team! Thanks for taking he time to tell us about your visit from Lyndon. I'll share your review with him and the team now. Best, Ant

“Good service, friendly and got on with the job with no issues.”

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Thanks for taking the time to leave a review Kristian! Great to hear that all went well. I'll share your feedback with the team now. Best, Ant

“Excellent service! Thank you!”

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And an excellent review - thanks Rod! I'll share your comment with the rest of the team now. Best, Ant

“The engineer who attended today did a good job however he needed to be more professional and not treat the client as if they did not know what they were talking about!”

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Hi Sara, thank you for taking the time to leave a review. I'm very sorry to hear that the visit didn't meet your expectations. I've passed your feedback over to the team who will be in touch shortly. Best, Ant

“Reported a problem and FreshGround came out the same day and fixed the issue. Great service as always.”

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Hello Siobhan, always happy to hear about great service! Thank you for taking the time to tell us about it. I'll share your comments with the team now. Best, Ant

“Great customer service received from Ryan. Very helpful and knowledgeable, with the right advice. Very happy with the service we received.”

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Thanks for your review Alexandra! It's great to hear that Ryan was able to help so much. I'll share your review with Ryan and the team now. Best, Ant

“Jamie was polite, friendly and efficient. Made things clearer with regards cleaning and maintenance. Thank you”

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Hello, thanks for taking the time to tell us about your experience - it's great to hear how helpful Jamie was! I'll share your review with him and the team now. Best, Ant

“Freshground engineer Slav visited and was very efficient. He took time to explain what the problem was, what he had done to fix it, and what the next steps would be if there was a recurrence.”

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Hi Gary, thank you for your review. It's brilliant to hear that Slav was able to solve your issue so thoroughly. I'll make sure that he sees your glowing feedback. Best, Ant

“always so friendly and goes above and beyond”

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Hi Sam, that's great to hear - thank you for taking the time to tell us! I'll share your review with the team now. Best, Ant

“Always a speedy service”

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Thanks Carol! We stand by our next working day delivery service. I'll share your feedback with the team now. Best, Ant

FreshGround is rated 4.9 based on 929 reviews