FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 930 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, engineer was helpful on site as well”

Helpful Report

Thanks Connor! Always great to hear how helpful the team is. I'll share your review on our company-wide chat. Best, Ant

“Fresh Ground and their customer service team, have always been super helpful whenever we encounter an issue with our coffee machine. The engineers (Pieter and Steve) are always professional and friendly and very knowledgeable about our machine. The salesperson assigned to our company always advises on what machine we should upgrade to (which at some point we'll need to).”

Helpful Report

Thank you for taking the time to leave a review about our dedicated engineers and customer service team. I'll share your very kind comments with the rest of the team now. Best, Ant

“Great service from friendly and helpful engnieer,as usual any questions regarding any issues are always answered and explaination.”

Helpful Report

Hi Mak, thanks for leaving such a brilliant review! I'll make sure that the engineers, and the rest of the FreshGround team, get to see your comments. Best, Ant

“Amazing service, as always on line and when you call up your seen to straight away. All problems are sloved immediatley. Thank you to all the staff at Freshground for their help and support.”

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Hi Shama, thank you for such a glowing review! The team will be buzzing to read it - I'll share it with everyone on the company chat now. Best, Ant

“We are very satistied with fresh ground service. Lyndon Pollard did a very great job, and our water dispenser looks like new.”

Helpful Report

Thanks Luciana - it's great to hear that Lyndon was able to bring your water dispenser back to a like-new state! I'll share your feedback with him and the team now. Best, Ant

“this time was poor because i am a customer for years and order the same coffee so no need to contact me to unless you don't have what i want but should look back at the history and send the order”

Helpful Report

Hi Victor, thank you so much for taking the time to leave us feedback. I've passed your comments on to our client experience team. Thanks, Ant

“Lyndon was great”

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We agree. Thanks for your review Rebecca! I'll share your comment with Lyndon and the team now. Best, Ant

“Piotr did a marvellous job. Efficient and polite.”

Helpful Report

Hi Mandy, it's great to hear that Piotr did such a marvellous job. I'll make sure he sees your feedback, along with the rest of the FreshGround team. Best, Ant

“All Engineers are always super friendly and explain the issues whenever asked about it”

Helpful Report

What a super review, thanks for taking the time to leave it Mak! I'll share it with the team now. Best, Ant

“Great service as always. Thank you”

Helpful Report

Hi Lizu, thanks for such a great review. I'll make sure the rest of the team sees your comments. Best, Ant

“Slav was very helpful as usual, not only did he contact us immediately but also came over the same day to fix the machine, please pass on our thank you!”

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That's great news, thanks for sharing it with us Ava! I'll pass on your review to Slav and the rest of the team now. Best, Ant

“Great service, as usual :)”

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Thank you for your review Steph. Love to see a :) I'll share your feedback with the team now. Best, Ant

“Very prompt service from the entire team.”

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Thank you so much for the review. Feedback is much appreciated, and will always be shared with the team! Best, Ant

“very pleasant.”

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That's good to hear, thank you for letting us know Sonia. I'll share your comment with the team. Best, Ant

“Very happy, thank you. Chris was polite efficient and knew his job. Did it quietly and quickly and without causing to staff around him.”

Helpful Report

And we're very happy with your review Trevor - thanks for leaving us such glowing feedback! We'll quickly and quietly show Chris and the team your comments. Best, Ant

“Very happy with Lyndon's service today. Very professional and kind!”

Helpful Report

Thanks Victoria, it's so wonderful to hear about our engineers making customers happy. I'll show your review to Lyndon and the rest of the FG team. Best, Ant

“Completed everything and without any issues.”

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Hi Liam - excellent to hear, thanks for telling us! I'll pass on your review to the team. Best, Ant

“Pat was very helpful. We are pleased with his service!”

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It's amazing to hear that you're pleased with the service received. I'll share your review with Pat and the rest of the team now. Best, Ant

“Nick was incredibly helpful today and went out of his way to install two tap systems for a very urgent deadline event. Impressive service! Thank you Nick and FreshGround :)”

Helpful Report

Hi Richie, thank you so much for your review. It's great to hear that Nick could help you out with an urgent deadline! I'll make sure that Nick, and the team, sees your fab feedback. Best, Ant

“Hi, We are very pleased with Jamie's service. He was able to get the hot water element working on both billi taps. Thanks Jamie!”

Helpful Report

Thanks Brooke, it's great to hear that you're pleased with Jamie's service visit. I'll make sure that he gets to see your feedback. Best, Ant

FreshGround is rated 4.9 based on 930 reviews