FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 1,253 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our hot chocolate machine stopped working so Freshground arranged for someone to come out and fix this within 2 days and offered some troubleshooting solutions for the meantime. Very happy with the resolution provided and our hot chocolate is back up and running!”

Helpful Report

Hi Megan, I'm so glad to hear that your hot chocolate is up and running again! Thank you so much for your review. I'll share it with the FreshGround team now. Best, Ant

“Engineer came to fix one thing and I asked him to a favor to quickly look at something else and he did. It only took him 30 sec to address the second item I asked him to look at, however his can do/will do attitude deserves 5*. Thank you Piotr”

Helpful Report

Hi Alexandru, thank you for taking the time to leave a review about your FreshGround experience. It's great to hear that Piotr was able to sort out your extra issue so quickly! I'll share your feedback with Piotr and the team now. Best, Ant

“Very impressed with the professional consultation and quality service and follow-up.”

Helpful Report

Thanks for taking the time to write a review Evan. Glad to hear you're happy with the service and follow up. I'll share your feedback with the team. Best, Ant

“Always good service. Matt is fully dedicated to his tasks and executes them promptly.”

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Hi Jovan, Matt will be pleased to hear such praise, thanks for the review! I'll share it with the whole team now. Best, Ant

“Best coffee and service!”

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Thank you for the kind words Tomas. I'll make sure the rest of team sees your review. Best, Ant

“Steve was amazing, super friendly and has sorted everything super quick!”

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Hi Tammy, thank you so much for your review. I'll share it with Steve and the team now. Best, Ant

“Cheers Lyndon, always good to see you. Thanks also for sharing with me some of the features of our Billi Tap.”

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Hi Stuart, thank you for reaching out to thank Lyndon and the team! I'll share your review with him and the team now. Best, Ant

“Very efficient! Thanks Lyndon.”

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Thank you for your review Charlotte. I'll be sure to share it with Lyndon and the rest of the team.

“Great customer service from the whole fresh ground team, quick work and no mess made.”

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Hi Ed, thank you so much for such great feedback! I'll share your review with the whole team now. Best, Ant

“Very thorough throughout and very helpful.”

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Thank you so much for leaving a review for us Kelly. I'll share your kind words with the rest of the team now. Best, Ant

“As always, Lyndon is very thorough and you wouldn't know he was there as he works quietly in which is an open office!”

Helpful Report

Hi Denise, it's great to hear how happy you are with Lyndon's thorough work! Thank you for taking the time to tell us about it too. I'll share your review with Lyndon and the team shortly. Best, Ant

“Technician: Matt Thomas Really nice gent. Came and fixed our water dispenser. Even helped unload the dishes from the dishwasher when he ddnt have too! Thank you for the quick response 😊”

Helpful Report

Hi RJ, thank you so much for taking the time to leave a review. I know it will bring a smile to Matt's face! I'll share it with him and the rest of the team now. Best, Ant

“Fast, friendly and reliable service. Engineer was knowledgeable in his work and solved our issue”

Helpful Report

Hi Michael, I'm happy to hear that our engineer could solve your problem. And thank you for taking the time to leave a review. I'll share it with the team now. Best, Ant

“Matt was very friendly and helpful, he informed me of what the problem was and how he had fixed it and was reassuring.”

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Thanks for leaving a review for us Ellena! I'll pass your feedback to Matt and the rest of the team now. Best, Ant

“Lyndon kept me updated on his expected arrival time which was helpful. He worked quietly and was polite at all times a credit to Freshground!”

Helpful Report

Thanks for taking the time to leave feedback Dawn! I'll make sure to share your review with Lyndon and the rest of the team now. Best, Ant

“Very quick and efficient service. Thank you very much!”

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Hi Maryna, thank you for taking the time to leave a review with us. I'll share your feedback with the rest of the team now. Best, Ant

“Prompt and efficient service”

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Thanks Alex, it's what we aim for! I'll share your great feedback with the rest of the team now. Best, Ant

“The staff was friendly and prompt”

Helpful Report

Hi Neesha, thank you so much for your kind comments. We like to excel at being prompt and friendly! The team will be delighted to read your feedback. I'll share it now. Best, Ant

“The engineer Steve is always pleasant and polite whenever he attends our Centre. The customer service team are always happy to help.”

Helpful Report

Hi Hannah, it's fantastic to hear your feedback. Thanks for taking the time to leave a review with us. I'll share it with Steve and the team now. Best, Ant

“The engineers came, did they walk around changing filters on the machines, they were really informative.”

Helpful Report

Hi Miki, thank you so much for taking the time to leave a review with us. I'll be sure to share your great feedback with the engineers and office team shortly. Thanks, Ant

FreshGround is rated 4.9 based on 1,253 reviews