FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 933 Reviews

97 %

of reviewers recommend FreshGround

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jay Caneiro was a delight- friendly,helpful and an all round great guy.He was very efficient and we cannot recommend him highly enough.”

Helpful Report

Thanks for taking the time to leave a review James! It's excellent to hear that Jay did such a brilliant job on his visit. I'll make sure that the whole team sees your feedback. Best, Ant

“Excellent service Ryan Payne attended our site and was professional and did a great job!”

Helpful Report

Hi Nicola, thank you for your review. Ryan will be thrilled with that feedback. I'll make sure that he sees your glowing words. Best, Ant

“Our FreshGround machine is the focal point of our tea room. We have always found the FreshGround staff to be knowledgeable, friendly and pleasant to deal with. On the odd occasion that there is a problem, just one call to Joe in Client Care and if required an engineer needs to attend an appointment is promptly arranged. Ryan Payne attended today, quickly sorted out the problem and the machine was returned to service! Keep up the good work!”

Helpful Report

Hi Loretta, thank you for taking the time to leave your review. We think our machines are head-turners too :) I'll make sure that Ryan, Joe, and the wider team get to see your comments. Thanks, Ant

“Great Customer Service on every level from our Account Manager, Installation Team and Customer Services Team. can highly recommend.”

Helpful Report

Hi Jane, it's so wonderful to hear praise that goes across the team. Thank you! It's much appreciated, and I'll share your review on the company chat now. Best, Ant

“No Comment”

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Hi Yasmin, thank you for your review. It sounds like you might not have had the experience we strive to deliver. I've passed your feedback to the team for review, and they will be in touch. Or if you'd like to send more detailed feedback for us to address, you can send your thoughts to hello@freshground.co.uk. Thanks, Ant

“He was amazing and effective. came and sorted the issues quickly”

Helpful Report

Thank you for taking the time to leave a review - it's much appreciated! I've shared your feedback with the team. Best, Ant

“Fantastic Service and Support from Freshground. We've been using Freshground for a while now, and honestly, we couldn't be happier with both their products and their service. Their coffee machines and water coolers have been a game-changer for us, and the quality of their coffee beans is top-notch - out team loves them! What really makes Freshgound stand out, though, is the people behind the company. A huge thank you to Russell, Clive, Joe, Stuart, Doyle, Slav, and everyone else working hard behind the scenes. Whether it's servicing, technical support, or just general advice, they're always there when we need them - friendly, professional, and incredibly knowledgeable. It's been a pleasure working with Freshground, and we'd recommend them to anyone looking for a great cup of coffee, and even greater service. Thanks again for everything you do!”

Helpful Report

Wow, what an incredible review. Thank you so much for taking the time to write it Jason! It's an absolute pleasure to work with all of our customers, and hopefully that comes through in all of our interactions. I've just shared your review on the internal team chat, so can assure you that your words have reached everyone, including those who you were kind enough to name. Thanks, Ant

“Great service; fixed the problem within a moment. Thanks”

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And a great review, thanks Dana! I'll make sure the team gets to see it. Best, Ant

“We had a call out to site to fix one of our hot water machines, the gent who attended was lovely, really professional and got the machine working again.”

Helpful Report

Hi Leah, thank you for your review. It's brilliant to hear that the team were able to get the machine working again. I'll share your feedback with them now. Best, Ant

“Steve was prompt and solved the problem for me . He is always so friendly and helpful .”

Helpful Report

Hi Samantha, it's great to hear that Steve was able to promptly solve the issue for you. Thanks for telling us! I'll make sure that Steve and the team see your kind words. Best, Ant

“As per usual prompt and efficient, quick to discuss the issue and resolve on site, engineer showed us what actually went wrong and what he is doing to fix the solution.”

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Hi Connor, thanks for taking the time to leave a review. I'll share your comments with the team now. Best, Ant

“Hi, we had an engineer on site however when he had left he did not update us on anything as usually the other engineers would have told us something. I don't recollect a signature being taken to confirm the works were completed.”

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“The person who answwered was clear and helpful”

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That's brilliant to hear, thanks for letting us know. I'll make sure the team sees your comment. Best, Ant

“Maintenance service appointment was re-booked because engineer was unavailable in the first instance. FreshGround maintained clear communications throughout. At the end, another engineer Lyndon was assigned and arrived our office. He did the maintenance of Billi drinking water tap machine professionally.”

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Hi Edwin, thanks for taking the time to leave such a fab review! It's great to hear the maintenance went well - we'll share your feedback with Lyndon and the team. Best, Ant

“Engineer was efficient and was clear about what needed to be done at all times.”

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Thanks for taking the time to leave a review! We'll share your feedback with the team now. Best, Ant

“Thanks to engineer Steve for doing our service checks this week. Really friendly, and swift and efficient, so thank you!”

Helpful Report

Hi Laura, it's great to hear that Steve was so friendly, swift and efficient. We'll share your feedback with him and the team now. He'll be over the moon! Best, Ant

“Engineer visits have improved Still need to ensure that the client is informed of the issues before leaving site”

Helpful Report

Hi Sara, thanks for your review. We're aiming to provide a 5 star experience for all customers, so want to get to the bottom of what the issues are. A member of the team will be in touch shortly. Thanks, Ant

“Continued repeat visits and when attending information on reports does not provide any relevant information as to what machine and the location.”

Helpful Report

Hi Ian, thank you for taking the time to leave a review. It doesn't sound like you've had the experience that FreshGround endeavours to offer its customers. A member of the team will be in touch shortly. Best, Ant

“Perfect swift service. No complaints just appreciation of how today's service went. Thank you.”

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Thank you for taking the time to leave a review Michaela. No complaints will always be music to our ears - glad the team could help! I'll share it with everyone now. Best, Ant

“FreshGround machines are second to none as are their staff - from Joe in Client Care, to their engineers Slav and Lyndon. We have had our coffee machine for several years and wonder how we managed before it arrived! The machine offers such a great selection of beverages so it caters for everyone. On the rare occasion that a problem arises their staff are prompt to respond, from an initial call with an engineer to arranging a quick site visit and the issue is quickly resolved.”

Helpful Report

Wow, what an amazing review. Thanks Loretta! It's great to hear how happy you are with FreshGround. I'll make sure that Joe, Slav, Lyndon, and the rest of the team get to see your feedback. Best, Ant

FreshGround is rated 4.9 based on 933 reviews