French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,930 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,930 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some escargot pots, they are great and arrived in good time.”

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Posted 8 years ago

“Great service and just the goods we were craving! Merci beacoup!”

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Posted 8 years ago

“Large range of products at good prices combined with efficient service.”

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Posted 8 years ago

“Where is my order??? - 1st order on this website - 2 products missing and not invoiced from my initial order. which reason? - 3 different communication Channels contacted to reach Customers Service... unresponsive - 4-day delay for delivery, still counting... - Should I continue to find a 5th reason to complain??”

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Posted 8 years ago

Hi Very sorry about the issues with this order. Our customer service failed on multiple levels with this order. You should have been called on Friday to clarify what was going on. We have refunded the order for you now. We will be looking at our procedures to make sure this doesn't happen again as it was very poor service. Kind regards, Matthew French Click

Posted 8 years ago

“Very happy that I found Teisseire and French click has a wide range to choose from as it very difficult to find in London. Good choice of delivery slots,times.”

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Posted 8 years ago

“The duck breasts that I ordered arrived as promised; had them for my friends on Saturday, absolutely superb, I will definitely be ordering again;”

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Posted 8 years ago

“Great to be able to buy this product in UK. This flavour is not available elsewhere”

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Posted 8 years ago

“Veal Osso Bucco was absolutely delicious.”

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Posted 8 years ago

“To be able to buy our favourite French things online and have them delivered in a couple of days is fantastique!!”

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Posted 8 years ago

“I was very pleased with the stock cubes I received . But they did not need to put 4 packs of stock cubes in a large cardboard box packed with polystyrene worms . This product was not delicate and way too much packaging was used . This is a concern and would make me think twice about using them again .”

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Posted 8 years ago

“They responded promptly in sending my item.”

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Posted 8 years ago

“Speedy service of a product i just can't get here. Thank you very much!”

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Posted 8 years ago

“Great selection of goods and delivery was fast and on time. I would add, however, that packaging seemed excessive and not environmentally friendly - something your customers will be looking for you to correct soon I expect.”

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Posted 8 years ago

“Excellent service from placing order to prompt delivery!”

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Posted 8 years ago

“Goods delivered quickly”

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Posted 8 years ago

“i found the product I was looking for and could collect it myself”

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Posted 8 years ago

“Told night before delivery due that they were out of stock despite ordering well over a week before. Just no good enough and would not use again”

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Posted 8 years ago

Hi Very sorry to hear about this issue. We will investigate as we should have had the poulet de bresse available for you. Kind regards, Matthew French Click

Posted 8 years ago

“Great. Service and product line”

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Posted 8 years ago

“Fantastic service , great products”

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Posted 8 years ago

“Very easy to find good quality French products that we love but cannot buy locally. Everything arrived very efficiently. Just one small criticism about the packaging - would it be possible to use recyclable material? There was a lot of polystyrene!”

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Posted 8 years ago

French Click is rated 4.6 based on 10,930 reviews