French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,909 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient but price of product almost double what it costs in France.”

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Posted 7 years ago

“Great delivery options.”

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Posted 7 years ago

“Absolutely brilliant to order a French product from the UK and have it delivered in South Africa. User friendly website with prompt delivery and no issues.”

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Posted 7 years ago

“Everything was as expected. Very good delivery service giving a 1h time slot and arrived at the given slot. Thanks!”

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Posted 7 years ago

“Rather disapointed that 2 of the 6 items I ordered were refunded and undelivered. And the Beaufort cheese at 500g actually is packaged at437g. Apart from that delivery was as stated.”

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Posted 7 years ago

“I made an order, received it quickly and well packaged as the items were breakable. French Click were 100% on all fronts and pricing very good too. I'll definitely be using them again.”

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Posted 7 years ago

“First time using French Click and was not disappointed. Items arrived very promptly and well packaged. Delighted! Thank you!”

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Posted 7 years ago

“Everything was ok with the items. They were still very cold, after a five days trip to Denmark. But an expiry date on seven days, on 11 out 12 packs of butter, I dont think that is long enough.”

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Posted 7 years ago

“Very happy with service. one slight complaint though - I had asked for the Champs Elysees 482 gram boite bleu but this was changed on the invoice and the red box (lait) sent, but with no covering explanation. Presumably you had run out of the one I actually asked for. I am fine with the alternative but it would have been nice to have been told why you had altered the order.”

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Posted 7 years ago

“First class in every way. Website was easy to use, delivery was precisely as stated, product was exactly what we wanted, price was perfectly reasonable.”

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Posted 7 years ago

“Bit disappointed to find my 400g duck breasts averaged 350g. The website says you only pay for what you get. I asked for 400g and paid the price stated. I assume the 400g price. Over the three items I was 150g short.”

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Posted 7 years ago

“So good to get hold of real Camembert in the UK. I don’t know what the supermarket stuff is but Frenchclick sells what you get in France. Items arrived on the agreed date. They were all present and correct. I will definitely order again.”

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Posted 7 years ago

“Easy to order and pay, and delivery was right on time, what’s not to love?!”

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Posted 7 years ago

“Goods were sent the day after the order was made and arrived in good order the next day. Excellent service.”

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Posted 7 years ago

“Good product as expected at the correct price. Delivery DPD which in my opinion is the best with time slot”

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Posted 7 years ago

“Have ordered from them before great service once ordered and products are fresh and VERY well packed.”

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Posted 7 years ago

“Items ordered because we have bought before in France and were pleased to find a supplier based in UK. Delivery was at selected time. Very disappointed with packaging; box was at least twice as large as necessary and spare space filled with non-recyclable polystyrene pieces - this must be changed.”

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Posted 7 years ago

Hi Very sorry about this. Your order would have fitted in the smallest box size we have and there should not have been much loose fill used to ship it. The flo-pak green loose fill we use is degradable and can also be recycled in some areas. Kind regards, Matt French Click

Posted 7 years ago

“Lovely food and quick postage. Reasonable prices and a good selection. I won't give full marks though as the food was delivered in loads of plastic wrapping and polystyrene swirls. All non-recyclable and non-biodegradable. This could easily be replaced by paper as other similar providers do. I won't buy from here again unless this practice is changed as it's horribly wasteful.”

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Posted 7 years ago

“Product as requested, slightly slow service (over a week from order to delivery) but otherwise excellent.”

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Posted 7 years ago

“everything arrived on the day stated and very well packaged.”

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Posted 7 years ago

French Click is rated 4.6 based on 10,909 reviews