French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of products and first class service. Regular communication about special offers. If you are a Francophile you can get all the things you love. Can't fault them.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to give us a glowing 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with French Click.

Posted 10 months ago

“Having had issues with a company I used before, I tried French Click and I have not been disappointed. My parcel have always arrived on days/times I booked. My little bit of France in the UK!”

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Posted 10 months ago

Thank you so much for your glowing 5-star review of French Click! We truly appreciate your kind words and are thrilled to hear that we have exceeded your expectations.

Posted 10 months ago

“Very responsive and informative during the course of the order. My item was not readily available through no fault of Frenchclick. I was contacted and advised, I was also provided with several updates until my item was delivered successfully”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you found our service very responsive and informative throughout the ordering process. We apologize for the inconvenience caused by the unavailability of your item, which was beyond our control. However, we are delighted that we were able to promptly contact you, provide updates, and ultimately ensure the successful delivery of your item.

Posted 10 months ago

“The mayonnaise was a part of a birthday gift for my sister. She is huge fan of mayonnaisse but loves this real French mayonnaise above all compared to what is sold in our supermarkets here in the UK.”

Helpful Report

Posted 10 months ago

Thank you so much for giving French Click a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We're delighted to have been a part of your sister's birthday gift, especially with our real French mayonnaise. It's fantastic to know that she enjoys it more than the ones available in UK supermarkets. We strive to provide the finest French products, and we're glad to have exceeded your expectations. Thank you again for your support, and we look forward to assisting you with more exceptional products in the future.

Posted 10 months ago

“Lovely assortment to choose from, genuine like shopping in a French supermarket, all the favourites! Swift delivery, ice packed so arrived fresh and cold. The only problem is some of the cardboard packaging turned to mush due to water damage from ice packs. Thanks for a great service though!”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to provide us with a fantastic 5-star rating for French Click. We truly appreciate your kind words and are thrilled to hear that you found our assortment lovely, genuine, and reminiscent of shopping in a French supermarket.

Posted 10 months ago

“Hello very good service but one thing wrong the packaging is shockingly ”ungreen” , it needs to be more paper , sorry”

Helpful Report

Posted 10 months ago

Thank you so much for giving French Click a 5-star rating! We do use Paper for our orders without fresh and fragile items. Please do also note the flo pak green is degradable and can be recycled at supermarket points, more info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 10 months ago

“Great choices of French produce, choice of delivery day with good communication re delivery time slot”

Helpful Report

Posted 10 months ago

Thank you so much for your glowing 5-star review of French Click! We truly appreciate your positive feedback and are thrilled to hear that you had a fantastic experience shopping with us. We take pride in offering great choices of French produce and ensuring a smooth delivery process with clear communication regarding delivery time slots. Your kind words mean a lot to us and we are grateful for your support. We look forward to serving you again soon at French Click!

Posted 10 months ago

“Very pleased with the whole process of ordering and paying for items on website. Everything is clear and straightforward with excellent photos and description of items. Checkout is efficient and I was impressed with information on dispatch and delivery times and the packaging was first class, well insulated and goods still chilled on arrival. Great service.”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing 5-star rating! We are thrilled to hear that you had such a positive experience with French Click. We truly appreciate your feedback and are glad to hear that you found the whole process of ordering and paying for items on our website clear and straightforward.

Posted 10 months ago

“Excellent product, service and communication. Couldn’t ask for better!”

Helpful Report

Posted 10 months ago

Thank you so much for giving us a perfect 5-star rating! We are thrilled to hear that you had an excellent experience with French Click.

Posted 10 months ago

“Faultless and great products.”

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Posted 10 months ago

“great products, good communication to resolve a minor issue- delivered on time. really happy with my products. will use again soon.”

Helpful Report

Posted 11 months ago

Dear Rob,Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. It's great to know that our products, as well as our good communication to resolve any issues, met your expectations.

Posted 10 months ago

“this was my first time ordering with French Click and it was brilliant. Everything was available and arrived on time, "en bon etat".”

Helpful Report

Posted 11 months ago

Thanks for your feedback and 5 star rating. We're delighted everything came as it shoudl od and on time. Merci.

Posted 11 months ago

“prouducts ordered arrived well packaged, in good condiution and on time for which many thanks”

Helpful Report

Posted 11 months ago

Thank you so much for awarding French Click with a fantastic 5-star rating! We are thrilled to hear that you had a wonderful experience with us.

Posted 11 months ago

“The only place that you can buy Beaufort, Scarole, Frisee etc. in the UK.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to give us a glowing 5-star rating, we truly appreciate it! We're thrilled to hear that you are satisfied with our services at French Click. Your support means the world to us.

Posted 11 months ago

“Merguez sausages - the real deal! Delivered perfectly packaged in the iced version of big bubble wrap. Very impressed, thank you.”

Helpful Report

Posted 11 months ago

Thank you so much for your outstanding 5-star rating of French Click! We sincerely appreciate your feedback and are thrilled to hear that you enjoyed our Merguez sausages. We take pride in delivering our products with utmost care, and we are glad that you were impressed with the packaging, particularly the iced version of big bubble wrap.

Posted 11 months ago

“Great choice of products from france great service and quality saving a lot of time and money not having to crosss the channel for our french basics”

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Posted 11 months ago

“I love French Click! Great service, rapid delivery too. I fell in love with Petit Marseillais soaps and handwash many years ago and I would always stock up if we went to France for our summer holiday. Obviously that was not possible in the lockdown period, so it was great to be able to buy the products online, and I don't have to buy 15 handwash refills when I go on holiday now!! There is a really good selection of loads of other products too. Highly recommend.”

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Posted 11 months ago

Thank you so much for your wonderful 5-star rating and review of French Click! We are delighted to hear that you love our service and experienced rapid delivery.

Posted 11 months ago

“A very good service, it took less than 3 days to receive my order to Northern Ireland. As it impossible to get french products in Northern Ireland, I am really happy that French click delivers in NI. My overall experience was great and I will definitely reorder from French click. Products were packed properly and everything was tasty. Thank you.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to rate us with five stars! We really appreciate your kind words about our service at French Click. We are thrilled to hear that your order reached Northern Ireland in less than 3 days and that you were able to enjoy authentic French products that are otherwise hard to find in your area.

Posted 11 months ago

“All good, on time all I ordered was there.”

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Posted 11 months ago

"Merci beaucoup for your fantastic 5-star rating of French Click! We are thrilled to hear that you had a wonderful experience with us. All good, on time, and all that you ordered arrived as expected. We appreciate your support and look forward to serving you again soon. À bientôt!"

Posted 11 months ago

“Quel dommage that the postage is so expensive I also wish you have more lustucru products.”

Helpful Report

Posted 11 months ago

Merci beaucoup for your fabulous 5-star review of French Click! We truly appreciate your kind words and are thrilled that you had such a wonderful experience. We are trying to keep our postage costs down, it has not been easy to do in this challenging inflation enviroment. If you have any specific Lustucru products you want, please email them to sales@frenchclick.com and we'll see to add them.

Posted 11 months ago

French Click is rated 4.7 based on 10,292 reviews