Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 3,321 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,321 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Good service”

Helpful Report

Posted 4 years ago

Hi Steven, thanks for leaving us a review! Our service is important to us so we are happy that you had a good experience with us. We look forward to working with you in the future

Posted 4 years ago

“Daniel my advisor was fabulous, but I’m very disappointed that I was able to book a lorry onto the ferry and pay via the app at the time and now be told I’m on standby. This is really upsetting me and causing a lot of stress at work. We have deadlines to get cargo to places and can’t risk being put on standby.”

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Posted 4 years ago

We are sorry to hear you are unhappy with your ferry booking. Unfortunately, space is limited and we are only informed about this by the ferry operator after we have placed the booking. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Always helpful and efficient. On this occasion the agent made a mistake and we paid for port passes we did not need ( travelling on an ATA Carnet with a GMR) but when the final ferry to Sicily needed a paper ticket ( remember those?) they helped again.”

Freightlink 4 star review on 21st May 2022

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Posted 4 years ago

“The team was incredibly helpful and very informative and fast at responding. Jana was amazing and helped answer all of my questions. The only thing that could have been better would have been adding the ability to book single cabins when making the bookings.”

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Posted 4 years ago

Thanks for your review, Emily. We will pass on your thanks to Jana. Unfortunately due to ferry operator limitations, we are unable to book specific cabins. Although this does vary between routes.

Posted 4 years ago

“Lots of experience within the company With now the added experience of customs”

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Posted 4 years ago

Thank you for the review. Good to hear we continue to provide a great service to you with our new customs clearance services.

Posted 4 years ago

“Booking good but expensive”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review!

Posted 4 years ago

“The trip out of Dover was a good startup the trip Meal on the boat was good”

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Posted 5 years ago

Thank you for taking the time to leave us a positive review! We're really glad to hear that you had a great experience with us!

Posted 5 years ago

“All went as you want to . Good customer service .”

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Posted 5 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a positive experience with us and that our team were able to help you through the booking process!

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Thank you for taking the time to leave us a positive review! We're so glad to hear that you've had a positive experience with us!

Posted 5 years ago

“Słabe call center”

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Posted 5 years ago

Thank you for taking the time to leave us a review, your feedback has been noted and passed onto the relevant departments.

Posted 5 years ago

“Great site and very well informed of booking etc if prices where a little lower I normally cross empty as I collect a artic for another company”

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Posted 5 years ago

Thank you for leaving us a review! We are really pleased to hear that you have had a positive experience on our website!

Posted 5 years ago

“aplicacion facil de utilizar”

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Posted 5 years ago

¡Gracias!

Posted 5 years ago

“Great service to use, easy booking process and when I need to make changes to ferry times , the team have it sorted in minutes for me. We use this service on a regular basis to book crossings from Cairnryan and Portsmouth and always get what we need.”

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Posted 5 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you always find the booking process to be easy and our team to be helpful!

Posted 5 years ago

“Die erste Buchung und die Einrichtung eines Kontos war ein bisschen schwierig, aber dank der geduldigen Mitarbeiterin bei Freigtlink hat alles gut geklappt. Das Personal bei Übergabe des Fahrzeugs war allerdings nicht so behilflich und leider auch nicht ganz so freundlich.”

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Posted 5 years ago

Danke!

Posted 5 years ago

“Ottima disponibilita, rapidi e precisi.....un po costosi!”

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Posted 5 years ago

Grazie!

Posted 5 years ago

“Np problem booking. Got it booked and confirmed. All is good.”

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Posted 5 years ago

Thank you for your feedback! We are so glad to hear that you have found the booking process to be easy!

Posted 5 years ago

“Is a simple process, no issues.”

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Posted 5 years ago

Thank you for your feedback! We are glad to hear you had a positive experience with us, found the process simple and didn't face any issues!

Posted 5 years ago

“Tried to use the app to make the bookings but found this a little awkward, but the PC version was very easy”

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Posted 5 years ago

Thank you for your feedback!

Posted 5 years ago

“The previous booking process was a nightmare that's why I gave up using Freightlink, this new process is a lot better, simpler and quicker.”

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Posted 5 years ago

Thank you for your feedback, we are so glad to hear that you have had a better experience with the new booking process!

Posted 5 years ago

“Easy to book and very user friendly website.”

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Posted 6 years ago

Thank for your feedback! We are so glad to hear that you have had a really positive experience with us!

Posted 6 years ago

Freightlink is rated 4.8 based on 3,321 reviews