Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 3,315 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,315 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“my password did not work, i sent a message to the LINK to get a new one, but until now-no reply.... My booking is not confirmed, so difficult to make a review....”

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Posted 3 years ago

“elég dinamikus volt a foglalás”

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Posted 3 years ago

Köszönjük a visszajelzést

Posted 3 years ago

“Had a small problem with the on line booking however rang up the the girl on the phone was fantastic”

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Posted 3 years ago

Thank you for taking the time to leave us a review, Daragh! We are glad to hear that our customer service team could support you with your booking. Have a great day

Posted 3 years ago

“Fast and precise”

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Posted 3 years ago

Hi Robin, thank you for your review! It's great to hear that you had a good experience with us

Posted 3 years ago

“A nice and easy process,”

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Posted 3 years ago

Hi Trevor, thank you for your review! We are thrilled to hear that you had a positive experience with us. Have a great day

Posted 3 years ago

“very friendly service, quick answers by phone and mail by our customer service Umar Rama, always trying so solve problems quickly and professional”

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Posted 3 years ago

Hi Astrid, thanks for leaving us a review! We really appreciate your feedback - our team are always happy to help. Have a great day!

Posted 3 years ago

“Experience was good everything was quick and easy to book fare. But price is to high when booked ticket I finded about 50€ cheaper fares from another provider.”

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Posted 3 years ago

Thank you for your review, Michal. We appreciate you taking the time to provide us with your feedback. We apologise that the ticket you purchased was more expensive than other providers, however we are glad to hear that the booking process was quick and easy.

Posted 3 years ago

“Bei Buchungen Frankreich-England ganz GUT Bei Buchungen Italien-Griechenland nicht so Gut, Bestätigung dauert ewig”

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Posted 3 years ago

Vielen Dank für Ihre Bewertung. Leider können wir Ihre Buchung erst nach Bestätigung durch den Betreiber bestätigen. Die Dauer dieses Vorgangs variiert je nach Betreiber, aber wir werden Sie so schnell wie möglich informieren.

Posted 3 years ago

“Very helpful.”

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Posted 3 years ago

Thank you for leaving us a review! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 3 years ago

“Sister company Customslink let s down the service overall.”

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Posted 3 years ago

“Great service and very helpfull staff”

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Posted 3 years ago

Hi David, thank you for your review! We're happy to hear that our team could help. Have a great day

Posted 3 years ago

“Hi Actually, three times called and tried talk to Joseph account manager, I couldn't and they said he call you back but he didn't, finally I spoke with Patrick and he helped me.”

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Posted 3 years ago

Hi Masoud, we are happy to hear that Patrick could help you with your query. Thank you for your review

Posted 3 years ago

“Great job”

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Posted 3 years ago

We're always here to help! Thank you for your review

Posted 3 years ago

“Alles bestens, der neue Account Manager für Deutschland, Herr Rama, macht seine Sache gut.”

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Posted 3 years ago

Vielen Dank für Ihre Bewertung !

Posted 3 years ago

“Lukasz was our main point of contact for our 30+ vehicle move, we had to make several major amendments to the initial booking, these were handled with no issues. Unfortunately our ret journey had issues as several vehicle GMR codes were not accepted by Stena Line. A couple of phone calls to Lukasz corrected the issue which was put down to a computer glitch when original GMRs were entered onto system. We all got home safe and sound.”

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Posted 4 years ago

Thank you for your review. Unfortunately, technical problems can have a huge impact at the ports. In this case, due to some temporary technical issues with GVMS, your initial GMR's were not saved properly despite showing correct results. Lukasz then made new GMRs for you which were accepted shortly after. At Freightlink, Lukasz and the rest of our fantastic team are dedicated to support our customers the whole way, even in the unfortunate event of technical difficulties. We are pleased to hear that your journey was a success!

Posted 4 years ago

“Friendly staff helping out on the phone.”

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Posted 4 years ago

Hi Martin, thanks for leaving us a review. Our expert team are always here to help make the freight ferry ticket booking process simpler

Posted 4 years ago

“Ask for Joseph! He was very helpful in setting up my account and helping with the more complicated bookings. Freightlink is a great way for a small company to book international freight; easy to identify routes and timing, booking is pretty easy, and the dashboard is great for checking all is in order. The only room for improvement is making the customs minefield easier, but it's certainly no worse with Freightlink.”

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Posted 4 years ago

Hi Adam, thank you for your review! We are pleased to hear that you had a good experience with us. Customs can certainly be complex, but our customer services team are always here to offer advice, while our sister company CustomsLink can support you with your customs declaration.

Posted 4 years ago

“All steps to booking system were ok, just didn't find update for flexi ticket. Also option to choose only for ferry I like to see is not so easy.”

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Posted 4 years ago

Hi Dušan. We are always looking to improve the experience for our customers and will be sure to take your feedback on board as we continue to develop our systems. Apologies for any inconvenience caused.

Posted 4 years ago

“Good service”

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Posted 4 years ago

Hi Steven, thanks for leaving us a review! Our service is important to us so we are happy that you had a good experience with us. We look forward to working with you in the future

Posted 4 years ago

“Daniel my advisor was fabulous, but I’m very disappointed that I was able to book a lorry onto the ferry and pay via the app at the time and now be told I’m on standby. This is really upsetting me and causing a lot of stress at work. We have deadlines to get cargo to places and can’t risk being put on standby.”

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Posted 4 years ago

We are sorry to hear you are unhappy with your ferry booking. Unfortunately, space is limited and we are only informed about this by the ferry operator after we have placed the booking. Sincere apologies for any inconvenience caused.

Posted 4 years ago

Freightlink is rated 4.8 based on 3,315 reviews