Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,843 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,843 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty disappointed with Freightlink, took payment and then couldn’t get me on a crossing for the outbound - this was around 2 weeks away. When asking for an alternative, it seemed too much effort to contact the port and had a smug tone when that came back as full. Also couldn’t confirm the return Journey as it wasn’t close enough to the time (only 3 days after the outbound) I can’t imagine what time window you have to book to get the crossings you actually want confirmed? Overall not the best customer service experience this time. Have used Freightlink before and they were helpful, but the members of staff I spoke to this time spoke with a tone they made me feel like I was wasting their time. No apologies, no effort and not staff I would be happy hiring.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us on this occasion. This is one of the busiest times of the year for the freight industry. Because of this, it can be a challenge to find enough space on board the ferry. Unfortunately, the operator was unable to accommodate your booking as they had no availability left. A member of our customer service team explained this to you and then contacted the operator directly to see if there was any way to secure a space. We also offered you several alternative routes, but unfortunately these were not suitable for your needs. We will take your comments onboard and will use this to improve our service in future. Thank you again for your feedback.

Posted 2 years ago

“Die Buchung war nicht einfach und viel zu teuer. An der Fähre haben wir festgestellt, daß wir mehr als das Doppelte bezahlt haben zum regulären Preis. Außerdem musste am Check in das Ticket nochmal händisch ausgestellt werden.”

Helpful Report

Posted 2 years ago

Hallo Michael, vielen Dank für Ihr Feedback. Obwohl wir Ihre Buchungsanfrage sofort an den Betreiber weitergeleitet haben, haben wir leider nicht sofort eine Antwort von CalMac erhalten. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass Sie sich in Zukunft wieder für uns entscheiden.

Posted 2 years ago

“Dreadful customer service, wrong information on booking confirmation has caused us huge problems this morning and a vehicle stranded on the Isle of Wight, rude and professional staff in particular Patrick.”

Helpful Report

Posted 2 years ago

Dear Mr Gordon M B Thomas, We are sorry to hear that you did not have a positive experience with us on this occasion. Due to busy summer traffic on Isle of White sailings, it can be difficult to find availability, particularly at short notice. We emailed you yesterday to inform you that the next available crossing was at 11.40am the following morning, and we also left a note next to your booking number. When you called our customer service team on the phone this morning, you spoke to a member of our team in an extremely inappropriate manner. Unfortunately, while Patryk tried to help you, we were unable to support you further as you did not provide us with your booking number when asked to do so. We then contacted you again earlier today to try to discuss the situation. At Freightlink, we always try to help our customers through the booking process, but we cannot do this if you do not provide us with the necessary information. If you have any further questions, please contact us at hello@freightlink.co.uk. Best regards, Erin from Freightlink

Posted 2 years ago

“Credit Card charged, although no booking could be executed, since the ferry was full. No refunding even after 10 days. Additional costs due to unjustified payment in foreign currency.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, we were unaware that the sailing was full until after you had made your booking. Our team then made you aware of this as soon as we knew, but due to an internal miscommunication on our end there was a delay in processing your refund. We apologise for the inconvenience that this has caused and will be taking the necessary steps to ensure that this does not happen again. Your refund has been approved and should be with you soon. If you have any more questions, please don’t hesitate to contact us at hello@freightlink.co.uk . Best regards, Erin from Freightlink

Posted 2 years ago

“Al momento non ho nessuna conferma di prenotazione nonostante abbia pagato la tratta”

Helpful Report

Posted 2 years ago

Buongiorno, La sua prenotazione si trova in lista di attesa, putroppo a causa del traffico stagionale si trova piu difficolta del solito nella conferma di certe prenotazioni con pochi giorni di anticipo.

Posted 2 years ago

“Had to wait at port for 6 hours due to Freightlink not booking my crossing.”

Helpful Report

Posted 2 years ago

Hi Steven, we are sorry to hear that you did not have a positive experience with us. Unfortunately, the operator for this crossing closed their booking office at 17.30 on Friday and your booking request was made online more than an hour later for the morning sailing. This unfortunately meant that the likelihood of the operator confirming your booking prior to the sailing was slim. Our customer services team made sure you were aware of this immediately afterwards, and asked you whether you wanted to cancel or reschedule your booking. We also asked you this again the following morning. Once you requested an alternative booking, we helped you book on the next available sailing that afternoon. Please feel free to reach out to our customer services team if you have any more questions. Thank you

Posted 2 years ago

“Very poor customer care staff had to ring at least 3 times while tryin to do an online booking 0 help”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We are sorry to hear that you did not have a positive experience booking with us. Our customer service team did try to provide you with over-the-phone support with your booking, including helping you to add a 3rd driver to the booking (which, for the specific operator you were travelling with, must be processed manually), with customs and with your return booking. We are always looking for ways to make the booking process as simple as possible and will take your feedback on board as we continue to develop our booking tool.

Posted 2 years ago

“The website is unclear and not easy to navigate. However, that was not our main issue. We booked to sail from Southampton to Cowes on Friday the 21st and return on the 4.30pm ferry from Cowes to Southampton on Saturday 22nd. This was all confirmed by yourselves via email, and we printed the paperwork off to show the terminal assistants. Lucky we did, as apparently you never booked us on the 22nd 4.30 pm ferry, you had booked us to return on the 21st unlike what your paperwork stated!!!???? Lucky the assistant at the terminal was accommodating and could squeeze us on the ferry, that we had originally paid for, but if it was a busy ferry we would have been stranded. It has left us with uncertainty about your service and standards.”

Helpful Report

Posted 2 years ago

Hi Nicola, we are sorry to hear that you did not have a positive experience with us. Unfortunately, it seems that the operator confirmed the wrong date and we did not pick up on this error. Our experts have now been made aware of this and we will work to prevent this from happening again in the future. We apologise for the inconvenience caused

Posted 2 years ago

“So we arrived in port with a confirmed ticket from you and guess what, THERE WAS NO F-ING BOAT!!”

Helpful Report

Posted 2 years ago

According to our records, you made your booking on Sunday, 26th of March for departure later that same day. By arriving at the port a day late, your booking was no longer applicable. Had you contacted our customer services team, we would have been happy to help you change your booking to the 27th. Thank you.

Posted 2 years ago

“My booking doesent work - where i can get The reference and security number to check in?”

Helpful Report

Posted 2 years ago

Thank you for getting in touch with us. Please check your email inbox for your booking information and be sure to check your junk inbox too, just in case. Please also note that we encourage all customers who require help with their booking to contact our excellent customer service team, as this is the fastest way to receive support from us.

Posted 2 years ago

“Always have to wait for confirmation of bookings. Then have to pay via pay link”

Helpful Report

Posted 2 years ago

We're sorry to hear you are not happy with the way you receive your booking confirmations. We have to process Red Funnel bookings manually due to the way their systems work. Your booking was confirmed within 30 minutes and a payment link was sent to you. After 3 hours, the booking for the evening sailing was cancelled due to no payment. A new booking was then placed for Wightlink, payment link was sent and payment was made.

Posted 2 years ago

“Bardzo utrudniony kontakt za firmą . Dodzwonić się do was graniczy z cudem”

Helpful Report

Posted 2 years ago

Przykro nam to słyszeć! Niestety nasi doradcy klienta byli dziś rano bardziej zajęci niż zwykle. Jeśli Pani problem nie został rozwiązany, bardzo proszę skontaktować się z nami ponownie, a jeden z naszych ekspertów będzie mógł Pani pomóc.

Posted 2 years ago

“I can't believe you sent me this email!!!! on departure day I got an email that you are very sorry but we can't go on the ferry because we didn't book a round trip and oneway was not possible at acciona trasmediterranea (that's not true either, I contact them and a one way trip IS possible!!!!) I booked and paid for this ferry on the 11th of october, got an invoice and confirmation. 2 days later I got an email when the returning was so you could book it. Then I answered there was not gonna be a return because the truck stays in the netherlands. that's when you could have said: I am sorry but oneway is not possible (IT IS POSSIBLE!!!) we will refund your money and you have to find something else BUT YOU DIDN'T!!!!! the day before departure I emailed for a ticket from corralejo to playa blanca and that's when you told me I am not sure you can go on the ferry, I said I am sorry, why, what is wrong??? you told me again because it wasn't a roundtrip we couldn't get on the ferry .next morning (departureday)you told me the ferry was fully booked and we couldn't get on that boat. I flew a driver in from the netherlands to fuerteventura to drive our truck back to the netherlands, I am gonna claim 3 plaintickets to freightlink because next day the driver flew back and he has to come once more to drive the truck probably in november. BUT I NEVER EVER BOOK WITH FREIGHTLINK AGAIN!!! THIS IS REALLY THE WORST COMPANY I HAVE EVER WORKED WITH, ON DEPARTURE DAY TELLING YOU COSTUMER I AM SORRY YOU CAN'T TRAVEL, IT IS REALLY UNBELIEVABLE!!!! FREIGHTLINK GETS A 0 FROM ME NOT EVEN 1 STAR!!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not have a positive experience with us. After placing your booking on the 11th, you did not receive a confirmation email. Instead, you received a message that same day explaining that the booking needed to be booked as a round trip. When you replied on the 17th claiming that the booking was a roundtrip as you had shipped earlier this year, we informed you that a different operator was used for the initial trip. Therefore, your current booking would not be classed as a round trip. Our customer services team then tried to inform you that you could in fact proceed with a one-way booking, but the pricing would be different. Amongst this confusion, our agents began chasing operators to make you a reservation in time for the trip. Unfortunately, by that time we were unable to secure you a space. As was made clear to you by our team, we could not compensate you for any costs as we had not confirmed your reservation initially.

Posted 2 years ago

“No no no It cost me money to have my trip not accepted, what a waste of time and money, your customer service is horrible as I ask 3 times for help and to no record was I even given a tiny bit of advise. Disgusting and with a human remains on board for a loved ones family awaiting a loved one home. I’ll be making a formal complaint in regard to your customer service and that you will accept money and. Not take a booking, when arriving at port 😡😡😡😡”

Helpful Report

Posted 2 years ago

We are sorry to hear that you have not had a positive experience with us. According to our records, due to the sensitive nature of your booking, you would have had to arrive at the port 2 hours before departure. Unfortunately, you booked with us just 2h05min before departure time and did not give us any information regarding what was being transported. Furthermore, we have no record of you contacting us after your booking was placed. Bookings of this nature must be made further in advance, to ensure that the agent and operator can properly process the request and get approval.

Posted 2 years ago

“bardzo słabo”

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Posted 2 years ago

“They didnt take me to the ferry because my ticket was not confirmed”

Helpful Report

Posted 3 years ago

Hi Sadi, we are sorry to hear that you have not had a good experience with us. According to our records, your ticket was confirmed but your booking was cancelled as you did not reach the departure in time.

Posted 3 years ago

“I was told by a member of your staff that I could, as a private individual, book my vehicle as a freight. This turned out to be not true.”

Helpful Report

Posted 3 years ago

Hi Tad, we are sorry to hear that you have had a bad experience with us. As our team member discussed, motorhomes have to be booked on a Ro-Pax ferry, which will accept a mix of car/passenger traffic and freight traffic.

Posted 3 years ago

“Katastrofa, absolutně nezvládnutý managing, ve špičce jezdí s bídou 2 vlaky za hodinu. To se pak nedivte, že jsou kolony na dálnici. Řidiči kamionů nestíhají v čase určeném pro práci přejet z jedné strany kanálu na druhou. Totální propad. Bohužel je to o tom, že jsou pouze dvě možnosti dopravy a jedna je horší než druhá. S tím pak také souvisí sankce za pozdní dodání nákladu apod. HNUS!!!”

Helpful Report

Posted 3 years ago

We are sorry to hear that you have had a bad experience with us. Unfortunately, as a freight ferry and tunnel ticket agent, we cannot control how many trains there are per hour as this is outside of our control. We can only help you book your freight ferry & tunnel tickets.

Posted 3 years ago

“There are so many problems with bookings. I must wait for a very long time (sometimes 1-2 days!!!!!!) for a single booking. Many times I asked for Frejus tunnel and they sent me a booking for Mont Blanc. I definitely don't recommend it.”

Helpful Report

Posted 3 years ago

Hi Herbert. We are sorry to hear that you have had a bad experience with us. Unfortunately, our agent made an incorrect booking and we had to request it again. Additionally, a booking may take longer than usual when it is made in the evening, due to the operator booking office's opening hours.

Posted 3 years ago

“They where really good till a problem came up With my Pet Dog they asked me to send in copy’s of the dogs passport witch I did then they wanted them in pdf format of course everybody has a jpeg to pdf converter on there phone needless to say this was 40 degree plus heat they where useless”

Helpful Report

Posted 3 years ago

Hi Rob. We are sorry to hear that you have not had a good experience with us. Unfortunately, as was explained to you when you emailed us, in order to assist you we needed your booking reference number and your dog's passport in PDF format (this is out of our control as the operator would refuse the passport in any other format).

Posted 3 years ago

Freightlink is rated 4.8 based on 2,843 reviews