Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,844 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,844 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rezerwacja anulowana, bo prom pełny. Pieniądze z karty pobrane i już ponad 24h nie zostały zwrócone.”

Helpful Report

Posted 3 years ago

Unfortunately, the ferry sailing was full and we are not notified of this by the operator until after the booking has been placed. This is beyond our control. A refund has been processed. Depending on your bank, this can take up to 5 working days. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“Very dissatisfied with your company. I booked 1 month in advance for a ferry to move a family back to Ireland. 3days before my status was not confirmed. I called and you said you would sort it…..nothing! Rang the following day still no help! On the third attempt we were told our status hadn’t changed even though we were on our way to Cherbourg to get a ferry which we thought had been booked by you a month in advance and paid 1500 euros for in full. Finally after ringing again and speaking to the same man who said he would call us back but he didn’t I had to ring him. He got us on a ferry the following day which caused stress to the family and expenses of an extra night in a hotel. We were told by one of your agents that this is normal for freight. This is definitely not the case I have been booking ferry crossings for 15 years and this has never happened. My return journey is also a day late which is another night in a hotel…..as my lorry isn’t a sleeper which has occurred another expense in my job which was not accounted for. Then to be told that as my booking is going into April there is a fuel supplement of 56 pounds which I have to pay. The agent told me it was because I booked a month in advance….. But when I asked if he could get us on the ferry to Dublin he said no way as you need to book a month in advance …..need to make your mind up! Eventually it was sorted but what a lot of stress for me a the driver and the family who employed me to move them back to Ireland. We are a small removal company who pride ourselves on an efficient and reliable service responsible for peoples worldly goods. We cannot be expected to be put on a status of waiting around at a port to see when we can cross. This particular family have 3 children and due to the delay will be without beds for a night due to what I think is a very big mistake on your behalf. You took my money but you never made my booking as requested. Due to this I will not be using your company again I will book direct myself. But the most disappointing thing of all is not once did anyone apologise! Philip Evans Transition Removals”

Helpful Report

Posted 3 years ago

We are sorry to hear you are unhappy with the service you received. Unfortunately due to the current ferry situation, space was unavailable with the ferry operator and on the sailing you requested. This was beyond our control. We did however book you onto a sailing the day after. Due to the current worldwide issues with fuel prices, an increase in fuel surcharge had to be applied to your booking. Again, this is beyond our control. This requirement was communicated at the time of booking. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“What a bunch of sheisters!!!”

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Posted 3 years ago

“Rezerwacja nie doszła do skutku z braku miejsc. z konta bankowego zostało pobrana kwota i nie zostaa zwrócona do dnia dzisiejszego.”

Helpful Report

Posted 3 years ago

We are sorry to hear you experienced an issue with your booking. Unfortunately due to the current ferry situation and space limitations, your booking was put on standby for the next available sailing. As you have not arrived at port, your booking has been refunded.

Posted 3 years ago

“Nicht gut Serveic”

Helpful Report

Posted 3 years ago

We are sorry to hear you are unhappy with our service. Unfortunately the ferry operator informed us that there was no space available on the sailing you requested. This is beyond our control. We tried to contact you but there has been no reply. A refund has been processed to your account.

Posted 3 years ago

“The biggest headache and most stressful time of my life”

Helpful Report

Posted 3 years ago

We're sorry to hear you found the experience stressful. Our team work really hard to make everything work. We can't see any issues with the booking. Everything is confirmed on the booking and the vehicle registration has been changed successfully on the Port Pass.

Posted 3 years ago

“The online booking system gives let’s you go all the way through from booking to taking payment before telling you your choice is not available. Not impressed at all.”

Helpful Report

Posted 3 years ago

We're sorry to hear that your booking was unavailable. Unfortunately one of the ships on the route you booked is currently in dry dock for maintenance, which has affected the sailing schedule. Our website did not reflect this. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“I am very dissapointed. You havent done your job corectly last time. Lost 7 hours by your mistake.”

Helpful Report

Posted 3 years ago

We are sorry to hear you are unhappy with your booking. It appears you did not send us the dangerous goods note for your hazardous goods and therefore we could not check whether your goods would be accepted or not. Your load was then refused by Eurotunnel Freight. As per your request, we transferred your booking to DFDS, who approved your load. This was the cause of the delay. We must receive your dangerous goods note at the time of booking.

Posted 3 years ago

“Im very angry, i had email yesterday that ship is delayed to 27th november at 11.00 am, but... it go as ususal in 26th november. So u had taken my money, lie to me about departure.... im very angry! I had no information about that this ship departures as ususal!”

Helpful Report

Posted 3 years ago

We are sorry to hear you are unhappy with the service you received. Although the ship was delayed, one of our team did notify you to still honour the original check-in time (26/11, 2045). Unfortunately, your travel was refused by the operator however because you had three cats, which had not been declared.

Posted 3 years ago

“I do apologize you do not want feedback for this Job ! Everything went wrong from the beginning on. Patrick refused my business he could not find an account. David was not able to send a form to receive payment. Your accounts department was closed or on lunch in the afternoon. I have been waiting for hours to receive a callback. None received! this morning i called in again, spoke to Alexandra, she said please create a booking through cx witch I did. finally, she swapped the completed booking around - and i got booked.... now in sterling not in euros - but that's no problem. The best one is that i been asked to send you a rating in the name of Mr Kohler.... Whow !!! I don't know him.... Very iffy and very strange way to book a ferry.... Regards Joshua Xpress24Ltd (MD)”

Helpful Report

Posted 3 years ago

It appears there has been some confusion regarding your account and payment. Our customer service team are currently investigating your issue. In regards to the error with your name, please accept our apologies. It was taken down wrong. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“I have been trying to make contact with our business manager at freight link... Phil Coles for 6 days, I'm am still waiting for a reply. Simple question.... can you give me a price. The staff on the phone cannot give me a price... it is the job of your business account manager.. where are you Mr Coles.”

Helpful Report

Posted 3 years ago

We are sorry to hear you have had issues contacting your account manager. We have passed your query on to them and they have contacted you directly. Apologies for any inconvenience caused.

Posted 3 years ago

“Know one rang us back”

Helpful Report

Posted 3 years ago

We are sorry to hear you had an issue with your booking. Unfortunately due to high demand, the ferry operator did not have space onboard the vessel and you were placed on a waiting list. We emailed you on Sunday morning and attempted to call to make alternative arrangements. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“Not good now lass week I got one job and be cancel no pbn and I forgot change the ferry ticket and Freightlink charge me £45 no good lot of times I use this company not now”

Helpful Report

Posted 3 years ago

We are sorry to hear that you forgot to cancel your ferry ticket within the required cancellation period. Unfortunately, the 'no-show' charge is set by the ferry operator. We have no control over this.

Posted 3 years ago

“No have Any solition now”

Helpful Report

Posted 4 years ago

We're sorry our solution wasn't suitable for your requirements. One of our customer service team did try to contact you to notify you about the standby status on your booking but our calls/emails were not answered. Apologies for any inconvenience caused.

Posted 4 years ago

“After waiting for a month, I still haven't received a refund for my canceled booking”

Helpful Report

Posted 4 years ago

Sincere apologies for the delay in refunding your cancelled booking. It has now been requested by our customer service team.

Posted 4 years ago

“Absolute joke booked ferry on Friday,money taken immediately then 15 mins later get email telling me ferry is full and any alternative full and I am on a standby list . I then tell the person I want to cancel and get told I have to wait 3 days for a refund of £300 . We work on a tight budget and waiting for refund which takes no more than 5 mins”

Helpful Report

Posted 4 years ago

Unfortunately we were only notified by the ferry operator about the unavailability after the booking was placed and it was a very busy weekend so no alternative sailings were available. As your booking was placed on a Saturday our accounts department wasn't available, therefore the refund will be processed today (Monday). Sincere apologies for the inconvenience caused.

Posted 4 years ago

“Booking of 1 week in advance got not confirmed Dunkirk -> Rosslare and by phone nobody available. These goods very very important for people of IE. Hope something can be done but even the Call back request has been ignored so far”

Helpful Report

Posted 4 years ago

We are sorry to see your experience when making your booking. Unfortunately your booking is still on standby with the ferry operator. We are awaiting an update from them. One of our customer service team will be giving you a call shortly. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“i try to call , and write to find solution with this new travel in UK , and just in the next day after i arrive in UK i received info”

Helpful Report

Posted 4 years ago

We are sorry to hear about your delay in receiving information. If it was regarding the new customs procedures, unfortunately we are experiencing a high demand for last-minute assistance at the moment. We advise customers to prepare well in advance. We can see from our records that your booking was made yesterday and you successfully travelled last night.

Posted 4 years ago

“Hopefully you will rectify the current situation and remedy this review. I totally by chance checked my bank statement to check on another issue when I noticed two almost identical payments had been made to freightlink! I was sent a payment link for an upgrade to my return journey which was for £42.56 which I paid online using the link. My bank also sent me a security number by text to allow the payment to be made. It turns out a second payment was made using my same card details later for £42.55! A Penny difference but what I am more concerned about is that I did not authorise this payment or even know anything about it prior or after. I am concerned how this is even legally possible to have my secure details retained for future use without my permission. I have contacted freightlink today by phone and have been told they will investigate and get back to me. If I have not had a reply by tomorrow I will pass the matter to my bank as an issue of fraud. I have now had the reply from freightlink below who have stated it was a typo and they have refunded. The amount has as yet not been returned Tony account and also this does not explain how they were legally able to use my card details to take a second payment without my knowledge #cardfraud. I will now be passing this matter to my bank to deal with.”

Helpful Report

Posted 4 years ago

It appears there has been a miscommunication between our customer service and accounts departments due to the change in booking. I can confirm that the second payment has been voided. The penny difference was a typo. We will be addressing this error with the team members involved and working on a better solution to prevent this from happening again. Additional payments are taken under clause 8.5 of our terms and conditions https://www.freightlink.co.uk/terms-and-conditions. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“We didn’t have a smooth experience unfortunately. Booked online the slots we required.. then got a phone call to advise not available.. the guy then told me he can get 2 vans (we had 3 travelling) at 10am but possibly could get them across in afternoon.. so I said in that case you will be able to get all 3 across? He said I can only let you know at 11am.. (we were meant to be travelling the next day.) Another colleague then rang me to advise that the actual day isn’t possible for any of the vans to go on the day requested and that he didn’t know where the other guy got this info from. 5 calls that day it took to get us booked for the Wednesday.. and return on the Thursday. Couldn’t be completed in one phone call. Our emails and app and online account all show different times and one of the vans isn’t even on there. So I had to call again to then receive a written email to confirm they are booked for the date an time we confirmed over the phone. We travel tomorrow so hopefully there isn’t anymore inconvenience.”

Helpful Report

Posted 4 years ago

We are sorry to hear you experienced some issues making your bookings. Space is limited at the moment on the routes you booked and unfortunately we had difficulty getting confirmation from the operator. Sincere apologies for any inconvenience caused.

Posted 4 years ago

Freightlink is rated 4.8 based on 2,844 reviews