Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,424 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,424 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No have Any solition now”

Helpful Report

Posted 2 years ago

We're sorry our solution wasn't suitable for your requirements. One of our customer service team did try to contact you to notify you about the standby status on your booking but our calls/emails were not answered. Apologies for any inconvenience caused.

Posted 2 years ago

“After waiting for a month, I still haven't received a refund for my canceled booking”

Helpful Report

Posted 2 years ago

Sincere apologies for the delay in refunding your cancelled booking. It has now been requested by our customer service team.

Posted 2 years ago

“Absolute joke booked ferry on Friday,money taken immediately then 15 mins later get email telling me ferry is full and any alternative full and I am on a standby list . I then tell the person I want to cancel and get told I have to wait 3 days for a refund of £300 . We work on a tight budget and waiting for refund which takes no more than 5 mins”

Helpful Report

Posted 2 years ago

Unfortunately we were only notified by the ferry operator about the unavailability after the booking was placed and it was a very busy weekend so no alternative sailings were available. As your booking was placed on a Saturday our accounts department wasn't available, therefore the refund will be processed today (Monday). Sincere apologies for the inconvenience caused.

Posted 2 years ago

“Booking of 1 week in advance got not confirmed Dunkirk -> Rosslare and by phone nobody available. These goods very very important for people of IE. Hope something can be done but even the Call back request has been ignored so far”

Helpful Report

Posted 2 years ago

We are sorry to see your experience when making your booking. Unfortunately your booking is still on standby with the ferry operator. We are awaiting an update from them. One of our customer service team will be giving you a call shortly. Sincere apologies for any inconvenience caused.

Posted 2 years ago

“i try to call , and write to find solution with this new travel in UK , and just in the next day after i arrive in UK i received info”

Helpful Report

Posted 3 years ago

We are sorry to hear about your delay in receiving information. If it was regarding the new customs procedures, unfortunately we are experiencing a high demand for last-minute assistance at the moment. We advise customers to prepare well in advance. We can see from our records that your booking was made yesterday and you successfully travelled last night.

Posted 3 years ago

“Hopefully you will rectify the current situation and remedy this review. I totally by chance checked my bank statement to check on another issue when I noticed two almost identical payments had been made to freightlink! I was sent a payment link for an upgrade to my return journey which was for £42.56 which I paid online using the link. My bank also sent me a security number by text to allow the payment to be made. It turns out a second payment was made using my same card details later for £42.55! A Penny difference but what I am more concerned about is that I did not authorise this payment or even know anything about it prior or after. I am concerned how this is even legally possible to have my secure details retained for future use without my permission. I have contacted freightlink today by phone and have been told they will investigate and get back to me. If I have not had a reply by tomorrow I will pass the matter to my bank as an issue of fraud. I have now had the reply from freightlink below who have stated it was a typo and they have refunded. The amount has as yet not been returned Tony account and also this does not explain how they were legally able to use my card details to take a second payment without my knowledge #cardfraud. I will now be passing this matter to my bank to deal with.”

Helpful Report

Posted 3 years ago

It appears there has been a miscommunication between our customer service and accounts departments due to the change in booking. I can confirm that the second payment has been voided. The penny difference was a typo. We will be addressing this error with the team members involved and working on a better solution to prevent this from happening again. Additional payments are taken under clause 8.5 of our terms and conditions https://www.freightlink.co.uk/terms-and-conditions. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“We didn’t have a smooth experience unfortunately. Booked online the slots we required.. then got a phone call to advise not available.. the guy then told me he can get 2 vans (we had 3 travelling) at 10am but possibly could get them across in afternoon.. so I said in that case you will be able to get all 3 across? He said I can only let you know at 11am.. (we were meant to be travelling the next day.) Another colleague then rang me to advise that the actual day isn’t possible for any of the vans to go on the day requested and that he didn’t know where the other guy got this info from. 5 calls that day it took to get us booked for the Wednesday.. and return on the Thursday. Couldn’t be completed in one phone call. Our emails and app and online account all show different times and one of the vans isn’t even on there. So I had to call again to then receive a written email to confirm they are booked for the date an time we confirmed over the phone. We travel tomorrow so hopefully there isn’t anymore inconvenience.”

Helpful Report

Posted 3 years ago

We are sorry to hear you experienced some issues making your bookings. Space is limited at the moment on the routes you booked and unfortunately we had difficulty getting confirmation from the operator. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“To slow to login to site”

Helpful Report

Posted 3 years ago

We are sorry to hear you had issues logging into our website. Our technical team has investigated our system logs and we cannot find any problems. Other customers at the time did not experience any difficulties. Apologies for any inconvenience caused.

Posted 3 years ago

“Georgiana Plesa has a very rude manner in her emails. Please address this.”

Helpful Report

Posted 3 years ago

We are very sorry to hear you are unhappy with the way one of our customer service team dealt with your issue. Our customer services manager is now investigating.

Posted 3 years ago

“I got charged 87 euro extra to be sure to get the caravan shipped on the 21st but did not happen so im not happy with the service”

Helpful Report

Posted 3 years ago

We're sorry to hear you are unhappy with the service you received. Unfortunately the movement of caravans on freight ferries is complex and they can only travel on certain sailings. Our customer service team did the best they could to make the necessary arrangements. The additional charge was because of the change in ferry operator used. Each operator has different prices for shipment.

Posted 3 years ago

“Cím egyáltalán nem volt megadva, nagyon nehéz volt megtalálni a kompot. Probáltam felvenni a kapcsolatot az ügyfélszolgálattal, de érthetetlen volt amit mondtak (halk, recsegős).”

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Posted 3 years ago

köszönöm

Posted 3 years ago

“Terrible i AM still waiting to find out if my other booking is passed or not and I have a truck that need to be in Liverpool on Monday morning such bad service”

Helpful Report

Posted 3 years ago

We're sorry that you are unhappy with the service you received. Unfortunately your booking was placed on standby by the ferry operator. This is something we do not have control over. Several alternative sailings and routes have been offered but have been declined. Apologies for any inconvenience caused.

Posted 3 years ago

“I got an email this morning saying that my unaccompanied tractor had been shipped. This evening after a difficult day my wife and children (we have no-one we can leave them with because of coronovirus) travelled to belfast (90min drive) to collect it. When we got there i was told "oh it wasn't shipped because it had to sit 72hrs till coronovirus had decayed on it". Why could someone not had told me this today before i was due to collect it. At a time of avoiding unnecessary journeys this is more than rubbish customer service.”

Helpful Report

Posted 4 years ago

We're sorry to hear you had issues when collecting your tractor from Belfast. Unfortunately we were not notified by the ferry operator of the 72 hour quarantine period until 21.00 last night but the operator had already informed our system that it had been shipped. Sincere apologies for the inconvenience caused.

Posted 4 years ago

“No communication possible, no answers, undeliverable email in response to sender. Creditcard charged despite cancellation.”

Helpful Report

Posted 4 years ago

Sorry to hear you experienced issues contacting us and that your sailing was cancelled. Unfortunately we do not have additional information regarding the cancellation from the ferry operator at this time. A refund has now been processed for you. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Bought ticket then got a phone call after I paid for it to say that they couldn’t guarantee Place”

Helpful Report

Posted 4 years ago

We're sorry that your booking was unavailable. Unfortunately, this route is operated by a freight-only vessel with very limited space and the operator could not confirm the booking. It is also particularly busy in the evenings. Alternatives were offered by our customer service team. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Atentie!!! Trimit somatii de plata chiar daca plata a fost efectuata cu cardul in timpul rezervarii :(”

Helpful Report

Posted 5 years ago

“My experience was not great..I rang sat 6.45 to change the vehicle Reg it went to voicemail & I left a message stating the change.I received no call back so I rang back at 8.15 to be informed that you guys do not receive the voicemail. Proceeded to make the change but it was very difficult as your phone line kept interrupting our conversation which was annoying to say the least...regards Tony”

Helpful Report

Posted 5 years ago

We're sorry to hear you've had an issue, we are currently looking into why you have encountered these problems and how we can prevent them from happening in the future.

Posted 5 years ago

“This is the wrong email for the 5th time so sort it out”

Helpful Report

Posted 5 years ago

We are sorry to hear you are receiving the wrong emails. We have emailed you privately to correct this issue. Apologies for any inconvenience caused.

Posted 5 years ago

“I booked for departure from Rostok at 6 and 8 and I was told that the reservation was unconfirmed. I was only repaid euro 188.54 instead of two for a total of 377.08”

Helpful Report

Posted 5 years ago

The booking was made at 03.00 and unfortunately our customer service team were unable to manually confirm the booking with the ferry operator. Also, we were not notified by the customer that a second booking made had not been used therefore the refund was not processed at that time.

Posted 5 years ago

“used you twice both occasions did not get on ferry better going through ferry operators”

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Posted 5 years ago

Unfortunately due to technical issues with the Irish Ferries Ulysses ferry some sailings were cancelled and therefore other sailings were busier than usual. Although we tried to find the customer alternatives with a similar sailing time, the other ferry operators and routes were also busy. As a booking agent, this situation was out of our control.

Posted 5 years ago

Freightlink is rated 4.8 based on 2,424 reviews