Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,424 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,424 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“could not get any link and putting me into site I did not want”

Helpful Report

Posted 5 years ago

We're sorry to hear that you had issues accessing our website. We have not been experiencing any technical problems therefore we're not sure why you had trouble making a booking.

Posted 5 years ago

“Not happy have paid in euros instead of sterling. N paid a bit extra.”

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Posted 6 years ago

Unfortunately it appears the customer selected to pay by Euros rather than GBP during the checkout process.

Posted 6 years ago

“Twice i have tried to book, twice you have taken the money and twice i have had my times changed, i am currently waiting still for you to sort out my return journey which is paid for!!!”

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Posted 6 years ago

Unfortunately we do not have any control over our ferry operator's availability and are only informed that space is unavailable after a booking has been placed. We are currently investigating alternative bookings.

Posted 6 years ago

“Not happy. Booked a 21.30 crossing online. Confirmation email said 16.00. Rang to complain but advised only one crossing at this time then a few hours later was rang back to say all sorted for original time. Another call then advised no bookings available for 21.30 all full & I can go on a waiting list or go via another route meaning an extra 2 hours drive when I return to England.”

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Posted 6 years ago

Sincere apologies for the errors that were made with this ferry booking. We are very sorry for any inconvenience caused and we will be making several improvements to ensure that this does not happen again.

Posted 6 years ago

“we waited an hour after check in to be loaded”

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Posted 7 years ago

Sorry to hear you experienced a delay. Unfortunately as we are a ticket agent operational matters of operators at ports are outside of our control and Eurotunnel freight tickets are sold on an open ticket basis. The new Eurotunnel VP service allows you to book to a guaranteed departure time.

Posted 7 years ago

Freightlink is rated 4.8 based on 2,424 reviews