Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,928 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,928 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You will have no probs booking your crossing with Freightlink.”

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Posted 3 years ago

We're always here to help. Thanks for the review, Ian. Have a great day!

Posted 3 years ago

“Was a good experience, and the Freightlink team offered the necessary support, to book my first ferry. Also, the prices are very competitive! Thank you!”

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Posted 3 years ago

Hi, Lup! Thank you for your great review. We're here to make the process as straightforward as possible. Glad we could help!

Posted 3 years ago

“It was very quick and the communication was perfect. Many Thanks!”

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Posted 3 years ago

Glad we could help. Have a great day, Tolunay!

Posted 3 years ago

“I'll definitely book again.Good service.”

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Posted 3 years ago

We're always happy to help, Mircea! Have a good day.

Posted 3 years ago

“Was very good web page easy to follow and to book”

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Posted 3 years ago

Glad we could help. Have a great day, Finlay!

Posted 3 years ago

“You are an exceptionall friendly and helpful team . Thank you Polish Patrik , Polish Alexandra and Suisse Daniel !! …and the rest of you are probably just as nice ! Thank you Beatrice von Tresckow”

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Posted 3 years ago

Thanks for your kind comments, Beatrice. Video reviews always make us smile! We'll pass your feedback on to the team. Have a great day!

Posted 3 years ago

“Seriousness and promptness The best”

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Posted 3 years ago

Thanks, Livia. Have a great day!

Posted 3 years ago

“Nicht gut Serveic”

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Posted 3 years ago

We are sorry to hear you are unhappy with our service. Unfortunately the ferry operator informed us that there was no space available on the sailing you requested. This is beyond our control. We tried to contact you but there has been no reply. A refund has been processed to your account.

Posted 3 years ago

“nice and helpful service”

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Posted 3 years ago

Thank you, Mario. Have a great day.

Posted 3 years ago

“Very kind, helpful clerk!”

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Posted 3 years ago

Thanks, Krisztian. Have a good day.

Posted 3 years ago

“A a a a a a a a a a a a a p”

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Posted 3 years ago

Thank you, Pamelis.

Posted 3 years ago

“Extremely helpful Extremely efficient A dream to deal with in this somewhat complicated world.”

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Posted 3 years ago

Thank you for your super review, Claire. Good to hear we made the world of freight ferries and customs clearance a little bit easier for you.

Posted 3 years ago

“excellent !!”

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Posted 3 years ago

Thank you very much. Great to hear you are pleased with our service.

Posted 3 years ago

“Great and quick”

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Posted 3 years ago

Thank you for your review. Have a nice day.

Posted 3 years ago

“Excellent Service”

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Posted 3 years ago

Thank you, Heather. Glad we could help. We look forward to working with you again soon.

Posted 3 years ago

“The biggest headache and most stressful time of my life”

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Posted 3 years ago

We're sorry to hear you found the experience stressful. Our team work really hard to make everything work. We can't see any issues with the booking. Everything is confirmed on the booking and the vehicle registration has been changed successfully on the Port Pass.

Posted 3 years ago

“Very easy to make reservation. Very good contact with people in telphone service. Thank You for help.”

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Posted 3 years ago

Thank you, Barbara. Our customer service team is here to help.

Posted 3 years ago

“Exelent very Quick”

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Posted 3 years ago

Thank you for your kind comment, Sylwia. Have a nice day.

Posted 3 years ago

“The online booking system gives let’s you go all the way through from booking to taking payment before telling you your choice is not available. Not impressed at all.”

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Posted 3 years ago

We're sorry to hear that your booking was unavailable. Unfortunately one of the ships on the route you booked is currently in dry dock for maintenance, which has affected the sailing schedule. Our website did not reflect this. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“Great customer service. Being a non freight person, I had to phone several times to organise shipping of a lorry and everyone was hugely helpful. Booking was easy too.”

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Posted 3 years ago

Thank you for your review, Sheelagh. We certainly try to make our solution as simple as possible for everyone. Have a good day.

Posted 3 years ago

Freightlink is rated 4.8 based on 2,928 reviews