Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,938 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“yes. I'm happy”

Helpful Report

Posted 7 years ago

“I am very satisfied with the customer service and the support your employees and especially from your colleague Yanislav! He is always very helpful and 100% committed to assist if there is any problem, or we have something unclear. Your online system as well as the mobile application are very user-friendly and easy to use, which is a very big plus! I hope that we can negotiate for better prices in the future, so we can redirect most of our bookings to your company.”

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Posted 7 years ago

“everythink fast and clear”

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Posted 7 years ago

“Great prices and easy to use.”

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Posted 7 years ago

“Although we are a small Company, always receive first class service at all times. Booking online is easy and lots of information on the Freightlink website. Any problems at all are soon sorted out with online or phone call operatives.”

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Posted 7 years ago

“Excellent service!”

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Posted 7 years ago

“Good afternoon, I used your service right. With the registration on the site, ordering a ferry and paying all was very simple. I just did not understand that for our company there was a possibility of payment without VAT. But your employee today was very kind and volunteered to help me with reducing the cost of this ferry, at the expense of money back (overpaid for VAT)”

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Posted 7 years ago

“Every thing i need was right at hand so easy to book and staff were really helpfull”

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Posted 7 years ago

“Thank you very much, Mrs. Monika, for your great help and patience and professionalism.”

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Posted 7 years ago

“Notified of service changes although two ferries cancelled and our delivereies were 24hours late”

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Posted 7 years ago

Sincere apologies for the problems you encountered with your sailing. Our customer service team are investigating.

Posted 7 years ago

“They are a great team & always happy to help with any queries that i have.”

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Posted 7 years ago

“Easy to use booking platform, friendly staff to deal with. Keeping you up to date with correct sailing times, etc.”

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Posted 7 years ago

“it is difficult to make the bocking”

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Posted 7 years ago

We are sorry to hear you experienced some issues making a booking. Our customer service team walked you through the process via live chat. We work very hard to ensure that our booking process is as simple as possible.

Posted 7 years ago

“You will very rarely experience the effort Freight Link make to get you a confirmed booking on a ferry ( Sunday included )... What such polite helpfull genuine staff... Upfront & honest.. Thank you Freight Link.. Mr Peter Gibbons...”

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Posted 7 years ago

“telephone, book ferry, arrive at ferry terminal, get straight into the queue, onto the ferry and your there. no hassles”

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Posted 7 years ago

“Its fast, secure and relible.”

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Posted 7 years ago

“support at the highest level, Monika, very helpful, I recommend 100%”

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Posted 7 years ago

“Always easy to book. Telephone confirmation of time of departure. I feel that I am a special customer and will continue to us this service. I tell all of my friends to use this service”

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Posted 7 years ago

“I think that your employee was new as he didn't seem to know anything about booking a vehicle. Someone else had to phone back to confirm details, which were wrong.”

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Posted 7 years ago

We are sorry to hear you had issues when making a booking with a member of our team. Unfortunately at the time, we were experiencing a technical issue, which made finding the relevant booking information difficult. We are however going to provide extra training to our staff to ensure that they can handle issues such as this correctly. Sincere apologies for any inconvenience caused.

Posted 7 years ago

“good possibility to make booking anytime you want”

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Posted 7 years ago

Freightlink is rated 4.8 based on 2,938 reviews