Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,409 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,409 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ivan and Maria in customer service were a great help when booking an unaccompanied vehicle.”

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Posted 4 years ago

Glad to hear we could help you with your unaccompanied vehicle. We will pass your comments onto Maria and Ivan.

Posted 4 years ago

“1) fabulous help with a last minute booking to ensure a Sameday French ADR Delivery, together with my dog in the passenger seat. 2) immediate processing of ADR paperwork avoided potential delays upon boarding. 3) agreed rate of £111 for outward and return journeys, but received two invoice charges to my bank account of £145 and £135???”

Helpful Report

Posted 4 years ago

Hi Sonia, good to hear you had a mainly positive experience with us. ADR can be a tricky one so it's good to hear the Freightlink team sorted you out. In regards to your rate query, can I suggest you contact your account manager please? I'm sure they'll be able to clarify.

Posted 4 years ago

“Fast easy to book with website or App showing comparable and competitive prices.”

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Posted 4 years ago

Thank you for your review. We are glad to hear you found our website and App easy to use and our prices agreeable, we look forward to seeing you again soon.

Posted 4 years ago

“Easy to book and a great price”

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Posted 4 years ago

Hi Jane, thank you for your review. We are glad to hear you were able to easily book and found our prices to be competitive. We look forward to seeing you again soon.

Posted 4 years ago

“Very helpful”

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Posted 4 years ago

Hi Terry, thank you for your review. We are glad to hear we could be of help to you with your booking and look forward to seeing you again soon.

Posted 4 years ago

“The booking service was straight forward. The confirmation however was not. As i booked the night before sailing, I had no confirmation in writing. This turned out to be a slight issue, as the return ferry i asked to be on was full, and i was moved to a later ferry, which made my customer a bit touchy as his product was late.”

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Posted 4 years ago

Sorry for the delay in confirming your booking. Unfortunately we didn't receive a booking confirmation response from the operator until the following morning. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Fácil de reservar y confirmación inmediata”

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Posted 4 years ago

Muchas gracias.

Posted 4 years ago

“Rebecca damaine was very professional and I look forward to working with her soon I hope regards Peter”

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Posted 4 years ago

Thank you for your review. We are glad to hear you found our staff to be professional and helpful and we look forward to seeing you again soon.

Posted 4 years ago

“Simple easy to book. Price could be better!!”

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Posted 4 years ago

Hi John, thanks for your review. We are glad to hear you found us simple to book. We look forward to seeing you again soon.

Posted 4 years ago

“Nice quiet sailing”

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Posted 4 years ago

Hi Paul, thank you for the review, we are glad your sailing went so smoothly and look forward to seeing you again soon.

Posted 4 years ago

“Always good customer service when a call is made to change any details with bookings made online. Very friendly & helpful staff.”

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Posted 4 years ago

Thank you for your review, we are glad to hear that you appreciated our customer service and found our staff to be friendly, we look forward to seeing you again soon.

Posted 4 years ago

“I would certainly recommend freightlink to my more adventurous friends, but not anyone who really needs a hand to hold. Our experience was great, the staff were friendly and the accommodation and food were exactly what we needed. We were with all the truckers, which is to be expected on a freight service so we felt very much like the new guys who knew nothing. However that didnt matter at all as everyone seemed glad to help us and no-one made us feel silly or unwelcome.”

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Posted 5 years ago

Thank you very much for your kind comments. Glad to hear that you had a positive experience on your journey.

Posted 4 years ago

“slow getting email confirmations through, needed to call and ask if they could sort it”

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Posted 5 years ago

Hi Alan, thank you for your review, we're sorry you've had an issue with your email confirmations but glad to hear that you could get in contact over the phone. We look forward to helping you in any way we can in the future.

Posted 5 years ago

“good, easy, clear and precise website”

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Posted 5 years ago

Thank you for your kind review, we are glad you had such a great experience with your website.

Posted 5 years ago

“Booking and check in was quick and easy, staff friendly and helpful a great service”

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Posted 5 years ago

Good to hear you had such a positive experience with us and the ferry operator. Your comments are much appreciated.

Posted 5 years ago

“All seems quite straightforward, chatted online to sort fare out etc. Hoepfully the journey is good too!”

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Posted 5 years ago

We're glad to hear you had a good experience with our live chat team. Have a great trip.

Posted 5 years ago

“Service good but did not receive any email confirmation or invoice that I need to claim back ferry payment from work”

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Posted 5 years ago

“Everything ok”

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Posted 5 years ago

Thank you for your review, Larisa. We are glad to hear everything went smoothly for you with us.

Posted 5 years ago

“Good helpful.”

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Posted 5 years ago

Thank you.

Posted 4 years ago

“I did the booking by phone and as it was the first time with freightlink I had a lot of questions. All were answered instantly. Not sailed yet which is why i only gave 4 stars . All good so far .”

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Posted 5 years ago

Hi Al, we're glad we were able to guide you through your first time booking with us and answer any questions you may have had, we're sure your sailing will go just as smoothly!

Posted 5 years ago

Freightlink is rated 4.8 based on 2,409 reviews