Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,732 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,732 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We work perfectly with you.”

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Posted 5 years ago

Thank you very much for your feedback. Have a nice day.

Posted 5 years ago

“Buchungen wurden schnell bearbeitet und bestätigt.”

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Posted 5 years ago

Vielen Dank für dein Feedback.

Posted 5 years ago

“Should of been a 5 star rating but "the app" isn't available on my Chromebook so only 4 star... Becky was absolutely brilliant, very knowledgeable, helpful and has a great can-do attitude... Credit to the company...”

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Posted 5 years ago

Thanks for your kind review Brad. We'll pass on your comments to Becky. This is actually the first time that somebody has mentioned using the Freightlink App on a Chromebook. We presumed that customers would just open Google Chrome and book on the website. We'll certainly investigate a Chromebook optimised version of the app. Thanks for letting us know.

Posted 5 years ago

“vsi4ko beshe nared blagodaria”

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Posted 5 years ago

Благодарим Ви за обратната връзка. Пази се.

Posted 5 years ago

“Der persönliche Kontakt mit David Hladky war sehr angenehm und ich habe mich gut aufgehoben gefühlt R Reetz”

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Posted 5 years ago

Vielen Dank.

Posted 5 years ago

“Eurotunnelbuchung ging einfach und schnell. Ich fand nur die Option HIN und RETOUR nicht bzw. konnte sie da nicht auswählen.”

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Posted 5 years ago

Es freut uns zu hören, dass unsere Dienstleistung mit dem Eurotunnel problemlos für Sie vonstatten gegangen ist. Ein Mitarbeiter wird sich mit Ihnen in Verbindung setzen, um sich mit Ihrem Problem für die Retourbuchung zu befassen.

Posted 5 years ago

“Swift and simplified service from Paul which helps save time etc. Very friendly and objective in approach. Question 1 should allow multiple selection: 'How did you communicate with the company'”

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Posted 5 years ago

Thanks for your feedback Victor. Great to hear Paul was able to provide you with a swift service.

Posted 5 years ago

“had a duplicate account which caused a few problems but quickly sorted and rectified”

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Posted 5 years ago

Apologies for the account error. Glad to hear your problem was sorted. Thank you.

Posted 4 years ago

“The app isn't the best but when I called to ask a few questions the woman on the phone was very helpful and seemed to have as much time as I needed . App needs work though .”

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Posted 5 years ago

We're sorry to hear the Freightlink App didn't match your requirements. We have emailed you separately to find out more. It's great to see that our team could help though.

Posted 5 years ago

“Becky is very helpful on last-minute bookings and helping to save money, always happy over the phone!”

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Posted 5 years ago

Thank you for your review. We have passed your comments on to Becky.

Posted 4 years ago

“Ivan and Maria in customer service were a great help when booking an unaccompanied vehicle.”

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Posted 5 years ago

Glad to hear we could help you with your unaccompanied vehicle. We will pass your comments onto Maria and Ivan.

Posted 5 years ago

“1) fabulous help with a last minute booking to ensure a Sameday French ADR Delivery, together with my dog in the passenger seat. 2) immediate processing of ADR paperwork avoided potential delays upon boarding. 3) agreed rate of £111 for outward and return journeys, but received two invoice charges to my bank account of £145 and £135???”

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Posted 5 years ago

Hi Sonia, good to hear you had a mainly positive experience with us. ADR can be a tricky one so it's good to hear the Freightlink team sorted you out. In regards to your rate query, can I suggest you contact your account manager please? I'm sure they'll be able to clarify.

Posted 5 years ago

“Fast easy to book with website or App showing comparable and competitive prices.”

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Posted 5 years ago

Thank you for your review. We are glad to hear you found our website and App easy to use and our prices agreeable, we look forward to seeing you again soon.

Posted 5 years ago

“Easy to book and a great price”

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Posted 5 years ago

Hi Jane, thank you for your review. We are glad to hear you were able to easily book and found our prices to be competitive. We look forward to seeing you again soon.

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Hi Terry, thank you for your review. We are glad to hear we could be of help to you with your booking and look forward to seeing you again soon.

Posted 5 years ago

“The booking service was straight forward. The confirmation however was not. As i booked the night before sailing, I had no confirmation in writing. This turned out to be a slight issue, as the return ferry i asked to be on was full, and i was moved to a later ferry, which made my customer a bit touchy as his product was late.”

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Posted 5 years ago

Sorry for the delay in confirming your booking. Unfortunately we didn't receive a booking confirmation response from the operator until the following morning. Sincere apologies for any inconvenience caused.

Posted 5 years ago

“Fácil de reservar y confirmación inmediata”

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Posted 5 years ago

Muchas gracias.

Posted 5 years ago

“Rebecca damaine was very professional and I look forward to working with her soon I hope regards Peter”

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Posted 5 years ago

Thank you for your review. We are glad to hear you found our staff to be professional and helpful and we look forward to seeing you again soon.

Posted 5 years ago

“Simple easy to book. Price could be better!!”

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Posted 5 years ago

Hi John, thanks for your review. We are glad to hear you found us simple to book. We look forward to seeing you again soon.

Posted 5 years ago

“Nice quiet sailing”

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Posted 6 years ago

Hi Paul, thank you for the review, we are glad your sailing went so smoothly and look forward to seeing you again soon.

Posted 6 years ago

Freightlink is rated 4.8 based on 2,732 reviews