Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,057 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really helpful team!”

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Posted 4 years ago

Thank you for your kind comments. Much appreciated. Enjoy your day.

Posted 4 years ago

“Your web page was really difficult to navigate, I gave up and was going to find another company but my wife called yous and spoke with a man called Daniel, he was sooo helpful, he even tried to work out your website and he had to get advice from someone else, he stayed behind after his finishing time by 30 minutes to help, I opened an account with you but if next time I go to book with yous it is still as complicated I'll find another company, you owe a big thanks to Daniel , my rating below is only based on what Daniel did”

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Posted 4 years ago

We're sorry to hear you had issues with our website. We have spoken to Daniel and he has told us in detail what the problem was. Please be advised that we are looking into this user experience as we realise that with the addition of new customs requirements, things have become more complicated. Apologies for any inconvenience caused.

Posted 4 years ago

“I do apologize you do not want feedback for this Job ! Everything went wrong from the beginning on. Patrick refused my business he could not find an account. David was not able to send a form to receive payment. Your accounts department was closed or on lunch in the afternoon. I have been waiting for hours to receive a callback. None received! this morning i called in again, spoke to Alexandra, she said please create a booking through cx witch I did. finally, she swapped the completed booking around - and i got booked.... now in sterling not in euros - but that's no problem. The best one is that i been asked to send you a rating in the name of Mr Kohler.... Whow !!! I don't know him.... Very iffy and very strange way to book a ferry.... Regards Joshua Xpress24Ltd (MD)”

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Posted 4 years ago

It appears there has been some confusion regarding your account and payment. Our customer service team are currently investigating your issue. In regards to the error with your name, please accept our apologies. It was taken down wrong. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Lots of experience within the company With now the added experience of customs”

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Posted 4 years ago

Thank you for the review. Good to hear we continue to provide a great service to you with our new customs clearance services.

Posted 4 years ago

“I have been trying to make contact with our business manager at freight link... Phil Coles for 6 days, I'm am still waiting for a reply. Simple question.... can you give me a price. The staff on the phone cannot give me a price... it is the job of your business account manager.. where are you Mr Coles.”

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Posted 4 years ago

We are sorry to hear you have had issues contacting your account manager. We have passed your query on to them and they have contacted you directly. Apologies for any inconvenience caused.

Posted 4 years ago

“Very helpful staff on the phone. Very patient band tried hard to get the crossing I needed b”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with us and that our team were able to help you through the booking process!

Posted 4 years ago

“foarte rapid ok”

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Posted 4 years ago

Mulțumesc!

Posted 4 years ago

“spent ages on the app money taken but only return trip was showing”

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Posted 4 years ago

Hi David, sorry to hear you had an issue with our Freightlink App. Both of your bookings are showing in our system and also on the app, so we're not sure what the issue is. Please email us at app@freightlink.co.uk if you are still experiencing any problems.

Posted 4 years ago

“Всё отлично.”

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Posted 4 years ago

Спасибо!

Posted 4 years ago

“Booking good but expensive”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review!

Posted 4 years ago

“Great service!! very friendly staff”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with us and found our team to be friendly!

Posted 4 years ago

“Customer service is spot on! Always there at the end of the phone when you need them. Great value, easy to understand website and we would not go anywhere else to book our ferries, thank you very much.”

Freightlink 5 star review on 1st November 2021

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Posted 4 years ago

Thanks for your review. Great to hear about your brilliant customer service experiences with us. Your continued loyalty is much appreciated. Have a great day!

Posted 4 years ago

“Easy to book and better price”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with us and have found the booking process to be easy!

Posted 4 years ago

“Sean è il nostro referente in lingua italiana: molto preparato e sempre disponibile, ottimo servizio al cliente. Facilità di utilizzo del sito web in totale autonomia. Consigliatissimo.”

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Posted 4 years ago

Grazie!

Posted 4 years ago

“Very good 1111”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with us!

Posted 4 years ago

“Very helpful people!!!”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with us and that you have found our team to be helpful!

Posted 4 years ago

“very good service, I always use Freight link”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with us and that you always use our services!

Posted 4 years ago

“Easy booking and advise re export documents and stenaline forms, from Ivan and the team (also had advise from the sister company customsLink who were also very helpful). We had to re-arrange booking which was no problem. All very helpful. Will be booking through them again.”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that Ivan was able to help you through the booking process and that you were also able to get advice and support from our sister brand, CustomsLink. We will pass your feedback along to Ivan and the CustomsLink team!

Posted 4 years ago

“Perfect respons”

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Posted 4 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with us!

Posted 4 years ago

“Know one rang us back”

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Posted 4 years ago

We are sorry to hear you had an issue with your booking. Unfortunately due to high demand, the ferry operator did not have space onboard the vessel and you were placed on a waiting list. We emailed you on Sunday morning and attempted to call to make alternative arrangements. Sincere apologies for any inconvenience caused.

Posted 4 years ago

Freightlink is rated 4.8 based on 3,057 reviews