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Freightlink Reviews

4.8 Rating 2,419 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

4.8

Based on 2,419 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Freightlink 5 star review on 23rd December 2023

Freightlink 5 star review on 1st November 2023

Freightlink 5 star review on 23rd October 2023

Freightlink 5 star review on 23rd August 2023

Freightlink 5 star review on 23rd August 2023

Freightlink 5 star review on 9th July 2023

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daniel my advisor was fabulous, but I’m very disappointed that I was able to book a lorry onto the ferry and pay via the app at the time and now be told I’m on standby. This is really upsetting me and causing a lot of stress at work. We have deadlines to get cargo to places and can’t risk being put on standby.”

Posted 1 year ago

We are sorry to hear you are unhappy with your ferry booking. Unfortunately, space is limited and we are only informed about this by the ferry operator after we have placed the booking. Sincere apologies for any inconvenience caused.

Posted 1 year ago

“Always helpful and efficient. On this occasion the agent made a mistake and we paid for port passes we did not need ( travelling on an ATA Carnet with a GMR) but when the final ferry to Sicily needed a paper ticket ( remember those?) they helped again.”

Freightlink 4 star review on 21st May 2022

Posted 1 year ago

“The team was incredibly helpful and very informative and fast at responding. Jana was amazing and helped answer all of my questions. The only thing that could have been better would have been adding the ability to book single cabins when making the bookings.”

Posted 2 years ago

Thanks for your review, Emily. We will pass on your thanks to Jana. Unfortunately due to ferry operator limitations, we are unable to book specific cabins. Although this does vary between routes.

Posted 2 years ago

“Lots of experience within the company With now the added experience of customs”

Posted 2 years ago

Thank you for the review. Good to hear we continue to provide a great service to you with our new customs clearance services.

Posted 2 years ago

“Booking good but expensive”

Posted 2 years ago

Thank you for taking the time to leave us a positive review!

Posted 2 years ago

“The trip out of Dover was a good startup the trip Meal on the boat was good”

Posted 2 years ago

Thank you for taking the time to leave us a positive review! We're really glad to hear that you had a great experience with us!

Posted 2 years ago

“All went as you want to . Good customer service .”

Posted 2 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a positive experience with us and that our team were able to help you through the booking process!

Posted 2 years ago

“Very good service”

Posted 2 years ago

Thank you for taking the time to leave us a positive review! We're so glad to hear that you've had a positive experience with us!

Posted 2 years ago

“Słabe call center”

Posted 2 years ago

Thank you for taking the time to leave us a review, your feedback has been noted and passed onto the relevant departments.

Posted 2 years ago

“Great site and very well informed of booking etc if prices where a little lower I normally cross empty as I collect a artic for another company”

Posted 3 years ago

Thank you for leaving us a review! We are really pleased to hear that you have had a positive experience on our website!

Posted 3 years ago

“aplicacion facil de utilizar”

Posted 3 years ago

¡Gracias!

Posted 3 years ago

“Great service to use, easy booking process and when I need to make changes to ferry times , the team have it sorted in minutes for me. We use this service on a regular basis to book crossings from Cairnryan and Portsmouth and always get what we need.”

Posted 3 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you always find the booking process to be easy and our team to be helpful!

Posted 3 years ago

“Die erste Buchung und die Einrichtung eines Kontos war ein bisschen schwierig, aber dank der geduldigen Mitarbeiterin bei Freigtlink hat alles gut geklappt. Das Personal bei Übergabe des Fahrzeugs war allerdings nicht so behilflich und leider auch nicht ganz so freundlich.”

Posted 3 years ago

Danke!

Posted 3 years ago

“Ottima disponibilita, rapidi e precisi.....un po costosi!”

Posted 3 years ago

Grazie!

Posted 3 years ago

“Np problem booking. Got it booked and confirmed. All is good.”

Posted 3 years ago

Thank you for your feedback! We are so glad to hear that you have found the booking process to be easy!

Posted 3 years ago

“Is a simple process, no issues.”

Posted 3 years ago

Thank you for your feedback! We are glad to hear you had a positive experience with us, found the process simple and didn't face any issues!

Posted 3 years ago

“Tried to use the app to make the bookings but found this a little awkward, but the PC version was very easy”

Posted 3 years ago

Thank you for your feedback!

Posted 3 years ago

“The previous booking process was a nightmare that's why I gave up using Freightlink, this new process is a lot better, simpler and quicker.”

Posted 3 years ago

Thank you for your feedback, we are so glad to hear that you have had a better experience with the new booking process!

Posted 3 years ago

“Easy to book and very user friendly website.”

Posted 3 years ago

Thank for your feedback! We are so glad to hear that you have had a really positive experience with us!

Posted 3 years ago

“I miss Ramona Renton...”

Posted 3 years ago

Thank you for your feedback

Posted 3 years ago

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Freightlink is rated 4.8 based on 2,419 reviews