ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.77

4.8 Rating 1,064 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 6th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say, the service is very poor. Firstly, FedEx charged a high service fee for the customs declaration which had not been notified in advance. Secondly, two of the four bottles have damaged during the delivery, in other words, I bought the whole parcel for 290 USD, and only received a parcel worth 145 USD, which sounds terrible.”

Helpful Report

Posted 4 years ago

Hi there, We are sorry to hear that you received your goods in a condition not as you expected. We do understand it must have been very upsetting to receive your goods damaged. Although we do our very best to ensure we take great care of your package whilst in our hands and that they leave us so they are safe and secure for international shipping incidents can happen during delivery to our address or when it is in transit to your address. When we received the package we record details available on the outside of the box and general content details for you to identify it. We can see your items are marked restricted due to the nature of the goods containing liquid. It is also confirmed you ordered to apply fragile tape, but not repackaging. The package was therefore shipped as received from the store. We would normally apply additional parcel tape prior to shipping to ensure it is secured for shipping, as a courtesy. The delivery of the shipment is handled by the chosen courier we offered. We can only apologise on behalf of the courier. Kindly get in touch with us to see if a damage claim can be raised against the courier. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issues using our service.

Posted 4 years ago

“Order was promptly placed and I received my item swiftly after its being received. Thank you so much”

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Posted 4 years ago

“After using the service three times, I am very happy that someone I know recommended this company to me. This allows a flawless, fast and reliable process for my purchases in Great Britain. Thank you very much to Forwardvia team!”

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Posted 4 years ago

“Good service good communication and items well packed.. Just the shipping cost a little bit too expensive 😜.”

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Posted 4 years ago

“Excellent service and very pleased with the folks at ForwardVia.”

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Posted 4 years ago

“Excellent service !”

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Posted 4 years ago

“Very serious and fast service”

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Posted 4 years ago

“Everything was good”

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Posted 4 years ago

“Fast, perfect service and delivery to the EU of Amazon Kindle Paperwhite Kids UK version. Highly recommended.”

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Posted 4 years ago

“You are my angel love your amazing quick service thanks guy’s keep safe always”

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Posted 4 years ago

“My first time using this service was seemless! The turnaround time from when they received my package to when they shipped it to me in Canada was a day or two - very reasonable. The pricing was transparent on what the fees/costs would be. I will use this company in the future if I do any UK shopping”

Helpful Report

Posted 4 years ago

“I didn't know such a service existed. The process was clearly outlined online and followed. Estimates for pricing were accurate. They received my package and within one hour sent me options to shipping. I had a question to customer service and they got back to me fairly immediately. I received my product in perfect condition. I am so impressed with this service and company, rare these days.”

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Posted 4 years ago

“ForwardVia is without a doubt one of the best service providers in the business! Can't be thankful enough for their quick reply to my queries and helpful customer service. Also I'd give 5/5 ( yeah you read it right :D ) for Emma as she has addressed most of my queries in the blink of an eye! I'd highli recommend ForwardVia to anyone who'd want to shop on UK and get their stuff shipped to their's! Thank you ForwardVia!”

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Posted 4 years ago

“First class service”

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Posted 4 years ago

“I found a certain jewelry piece that was available at a store that shipped only within the U.K. Problem was, I lived in the US. I found a few forwarding companies through Google, read some reviews I also found through Google and saw no evidence of problems with Forward Via. I trusted them with an £800 piece and everything was brilliant! I don't plan to do this again, so I liked the fact that Forward Via offers a per-piece plan so I'm not on the hook for monthly fees. I signed up within minutes at no charge, no paperwork required, just a few emails to confirm the account. You get your address there with a box number, like a flat number and simply enter it as normal at the online shop. They also provide a local phone number if needed. I suppose this would work as well if shopping in the U.K. In person and having your purchase delivered. When it arrived, I received an email, got a photo of the package and chose from several options of carriers and insurance. There is a couple-pound processing fee added on, otherwise the prices seemed to be directly from the carriers. You do have to tell them the contents so the tariff code can be listed on the export docs. You will likely get a Customs bill from your country but that isn't Forward Via's fault. My package was shipped to the US the next day, sailed through Customs (though I did have to pay duty) and delivered to my address in the US in perfect condition. If I ever absolutely must have something available only from the U.K. again, I will trust Forward Via to handle it for me!”

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Posted 4 years ago

“Top service! Fast, reliable, excellent support! Many, many thanks!!!”

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Posted 4 years ago

“Really easy to use! Forwarding happened the same day they received the package, so no delay, which is always good when you're looking forward to receiving it! I will definitely use the service again!”

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Posted 4 years ago

“Very good service on your part I hope the carrier will not mess up with the package”

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Posted 4 years ago

“Service is very easy to use. Received my mail quickly and in excellent condition. Highly recommend. Only issue is pricing seems higher than the calculators estimate”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to leave us feedback. We are glad to hear that the service we provide you is excellent. However, we are sorry to hear that you find the shipping rates are different than expected. The shipping cost depends solely on the weight and dimension of the package when we measure it. Before purchasing it, you may have the size of the item from the store, and used our online shipping calculator to estimate shipping cost. It is common that the store's website sometimes does not include the actual size of the item including its packaging, or their sizes shown are not up to date. We can assure you that the rates are the same, provided the size you entered is the same as the size we measured. If the shipping cost is different from originally quoted rates, then we believe there must be a difference in the package size and/or shipping destination. I hope this information helps explain how shipping rates are calculated. If you have any further questions please don't hesitate to get in touch.

Posted 4 years ago

“Smooth transaction. No problems.”

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Posted 4 years ago

ForwardVia is rated 4.8 based on 1,064 reviews