ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.77

4.8 Rating 1,064 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 6th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service, would use again”

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Posted 4 years ago

“Fast and high quality service. Highly recommended.”

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Posted 4 years ago

“Forwardvia.com exceeds expectations. They have a comprehensive and organized method in terms of forwarding service. I have tried their Assisted Purchase service and it is excellent. And the customer support is very good for any concerns on your orders placed. Highly recommended!!!. Will surely use their service again. Thanks ForwardVia team!”

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Posted 4 years ago

“The whole process was very easy - ForwardVia informed me that my package had arrived and within 10 days it was delivered to me in South Africa. Much more convenient than having to ask friends/relatives to forward a package from the UK and the cost of the International Express shipping was also cheaper.”

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Posted 4 years ago

“Excellent service and fast dispatch!! Greetings from Argentina!”

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Posted 4 years ago

“Very helpful if we ask some info and very handy too...”

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Posted 4 years ago

“Excellent, parcel was delivered earlier then expected. Well done.”

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Posted 4 years ago

“Everything went smoothly and fast!”

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Posted 4 years ago

“Extremely reliable and professional... updated informstion with immediate response ... user friendly website and very easy and convenient and great instructions for 1st time shoppers like myself ... strongly recommend”

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Posted 4 years ago

“Until this moment I'd not received my order and when I track it .. it shows that it's still in the UK from 12 Aug till now”

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Posted 4 years ago

Hi, many thanks for taking time to leave us feedback. We can see that you've chosen to ship using Royal Mail partially tracked service. We can confirm your package has been collected by Royal Mail for onward shipping. Please note once it leaves our premise, we do not handle the delivery when in transit. Delivery can take 15-20 business days (excluding weekends and public holiday), as quoted. It can sometime takes longer depending on the processing speed of the postal system and local custom. After 30 business days, we recommend for you to try to contact your local post to see if they have the package. You can use the local tracking ending with GB for enquiry. Let us know as well, we will check it with the Carrier. We can only apologise for the delay you've encountered with Royal Mail. Let us know if we can be of further assistance to you by contacting us.

Posted 4 years ago

“Hello It's good. Few Suggestions: 1. Postal charges are quite high. 2. Please increase the storage days from 30 to 60. I am using other services as well & they also provide 60 days. 30 Days is quite less. Regards”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 4 years ago

“Very convenient. Shipped very quickly after placing the order. Pricing was reasonable. Would use again and recommend to others”

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Posted 4 years ago

Thank you for your great feedback and your recommendations. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Posted 4 years ago

“Reliable and quick, but only very expensive shipping methods. I would like to see the option for employees to not automatically open incoming packages.”

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Posted 4 years ago

Many thanks for taking time to leave us feedback. We are glad you're happy with our service. Every package is open with care to check that we are able to ship the goods inside the package safely and legally. It is then resealed in original condition. We do not check the item condition or check against the order. This information is availble on our website and FAQ. Our premise has video recording to ensure the safety of the goods and our employee. I hope this information helps explain our process moving forward. If you have any further questions please don't hesitate to get in touch.

Posted 4 years ago

“It was a smooth a professional experience. My Item was posted quickly without any issues. I would use them again when I need to forward shipments from the UK.”

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Posted 4 years ago

Many thanks for your review, we really appreciate this and I'm pleased to hear that you are happy with the service and look forward to working with you again soon.

Posted 4 years ago

“This is my first time using ForwardVia and it's been easy and hassle-free from day one. :) Thank you!”

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Posted 4 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 4 years ago

“Excellent service. Fast shipping!”

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Posted 4 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 4 years ago

“I was just disappointed that 2 packs of socks cost 17 pounds to ship and I didn't actually receive them for 3 weeks. I'm afraid I won't be using this company again.”

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Posted 4 years ago

Hi, Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the price paid. We can see you've selected lowest cost option, Royal Mail without tracking (untracked), which is a service can take up to 8 weeks for delivery. This was specified at the time of order and it is also listed on our website https://support.forwardvia.com/article/57-how-long-package-to-reach-me The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery. ForwardVia are a service provider and are unable to compete with some retailers who cover their actual costs on the sale of the product. The shipping cost as shown depends purely on both the weight, dimension and shipping destination regardless of the item value, which is an industry standard. I hope this information helps going forward and that you will consider using our services again.

Posted 4 years ago

“Overall good experience, except that I was unable to repact two packages into one and had to pay the shipping costs twice”

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Posted 4 years ago

Hi, many thanks for leaving us your feedback, it is much appreciated. We can see that you've ordered to consolidate the 2 packages as receive from store. However, each package size is 59 x 59 x 51 cm would make it not possible to combine into one box. Even if it is doable, it is not recommended as, it would make it difficult for the courier to handle causing it prone to damages during international shipping. Perhaps for future orders, you can request for us to have a look to see if it can be consolidated/combined by unpacking and repacking. Our warehouse team will then assess it for you. If possible, we will provide you a quote for you to decide to proceed or ship individually. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issue using our service.

Posted 4 years ago

“Great service, quick turnaround and arrive in perfect condition”

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Posted 4 years ago

ForwardVia is rated 4.8 based on 1,064 reviews