ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 1,062 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 1,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 6th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is good service it help me to buy from England but little bit shipping expensive Time of shipping is good”

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Posted 3 years ago

“Swift delivery”

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Posted 3 years ago

“Unfortunately, I have been misled due to the UI of the website and responses from support. I had ordered the Advent Calendar from Sephora, and when I got it, the package's content was like the Advent Calendar and 3 items. There was no information that the 3 items were parts of the Advent Calendar. The support team told me that they are flammable and I have to pay extra for delivering these items or dispose of them. I decided to dispose of them because I was sure that they are not parts of the Advent Calendar. Unfortunately, when we got the package, we found that the Advent Calendar didn't contain these 3 items, and the present for my wife was not the way she wanted. Other aspects were brilliant, responses were quick.”

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Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear you are disappointed in our service regarding the shipping of dangerous goods. Unfortunately, the beauty advent calendar contained some items that were flammable, which would require re-packaging before shipping outside the UK. There are strict rules in place when transporting these goods. These rules are regulated and apply to all international shipments. We believe that you were notified when your package was logged into your account and as advised contacted us so we could provide you with options for re-packaging and shipping. We apologize if the information about how the contents were logged may have caused some misunderstanding. Your feedback on this matter has been greatly appreciated and taken into consideration to improve our service in the future. We would also like to note that customers can always contact us to check if products can be shipped before using our service to avoid any disappointment. Many thanks for using ForwardVia.

Posted 3 years ago

“ForwardVia is extremely customer service oriented. I had issues placing my order and they did it for me. They are always attentive, quick to solve a problem, and pleasant. I love them and am already a repeat customer.”

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Posted 3 years ago

“Thank you for your help”

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Posted 3 years ago

“Excellent UK redirection service. Thank you again for all the care with my well packed orders too. I highly recommend it to everyone.”

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Posted 3 years ago

“Your service to our Australian home from the UK was faultless. We received our package a day earlier, exactly what we asked you to order for us. Our 12 neighbours and more have your contact info. You’ll hear from us again, thank you.”

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Posted 3 years ago

“Very quick and reliable service. I can shop abroad with confidence.”

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Posted 3 years ago

“I had a great first experience with forwardvia. Very reasonable shipment cost and good consolidation service.”

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Posted 3 years ago

“I was skeptical about using (any) third party to take care of a purchase and delivery from Europe to Canada but I'm glad I tried Fowardvia. They were quick to purchase the items on my behalf, and once they received the package sent me pictures to ensure everything looked correct and quickly shipped to my attention. The website was easy to navigate, and payment was a breeze. A lot of reviews were disappointed with the cost but honestly, what do you expect? Especially when you are factoring in conversion and duty fees. Shipping isn't cheap anywhere! Forwardvia was priced fairly and I can't wait to use them again. Thank you to the team for there amazing work!”

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Posted 3 years ago

“Excellent service, very fast.”

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Posted 3 years ago

“All things was good”

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Posted 3 years ago

“Payed 3x item cost”

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Posted 3 years ago

Many thanks for taking the time to review our services, however, we are sorry to hear that you are unhappy with the price paid. The shipping cost not only includes the transit fees, it includes the use of our UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. The shipping cost depends purely on the weight, dimension, and shipping destination regardless of the item value, which is an industry-standard. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. We believe we offer the most competitive shipping rates, compared to other UK forwarders. Some forwarders charge lower shipping rates, but then some charge subscription fees, shorter free storage periods, package receiving fees, mail out, and other charges. Including other charges, the total cost can be higher. Feel free to check the shipping and service rates of some other well-known UK forwarding companies. We hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch. ForwardVia Team

Posted 3 years ago

“ForwardVia is efficient. Provides photos and description of items so that if you have multiple items in transit you know which is which. However, it is expensive compared with VPost for basic shipping to Singapore.”

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Posted 3 years ago

Hi Barbara, Many thanks for taking the time to leave a review. We are pleased to hear you find our service efficient. In regards to our shipping rates, we are sorry to hear that you find our rates are higher than you expected. Our business relies on a handling fee, which is already included in the shipping cost. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support. Our rates are available on our website shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. We hope the above explains a bit more about our rates and pricing, we look forward to providing you with our service should you choose to use us again in the future. Have a great day! The ForwardVia Team

Posted 3 years ago

“Forwardvia provides top-notch service. I have used Forwardvia so many times and it is perfect. Delivery speed is very fast considering the journey it has to take. Once it reaches the HK warehouse, delivery to AUS address is within 3 days. Amazing!! This service allows me access to so many more products.”

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Posted 3 years ago

“I'm using ForwardVia's services since 2016, and I recommend it wholeheartedly. Don't think twice”

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Posted 3 years ago

“My first shipment was a success! Easy online registration and successfully used the UK forwarding address on an UK online website!”

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Posted 3 years ago

“Easy, straightforward service that has been reliable for the years I have been using it. Recommend”

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Posted 3 years ago

“I have used ForwardVia for consolidating and forwarding packages and had some exchanges with their customer support. I have not used any of their additional services. So far, packages have been sufficiently boxed and sealed (standard service) and quickly dispatched. Customer support has responded in a timely matter. With over 10 packages consolidated into 3 forwarded packages, I have had no issues and can recommend ForwardVia.”

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Posted 3 years ago

“Very happy with the service Thank you!”

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Posted 3 years ago

ForwardVia is rated 4.8 based on 1,062 reviews