Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.84

4.8 Rating 4,373 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 12th July 2025

203

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product at a really good price. Shipping was incredibly fast. Very impressed!”

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Posted 4 months ago

Hooray that’s what we like to hear, hope to see you again soon. Love Helen. X

Posted 3 months ago

“Great customer service both before and after Royal Mail/Parcel Force failing to deliver what I'd ordered.”

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Posted 4 months ago

Thanks for leaving us a review. Helen. X

Posted 3 months ago

“Excellent customer service, there to receive any questions to help with purchasing and any other queries you may have, I received my love items in a well packed parcel and delivery was quick and tracking service was spot on , Many thanks.”

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Posted 4 months ago

Hi Jon, we are pleased to hear that you were happy with our service and products! We look forward to you shopping with us again.

Posted 3 months ago

““I was looking for high-quality seating pads, and these are perfect—so nice and very comfortable. Thank you, FOLK team!””

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Posted 4 months ago

Thank you so much for leaving us such a great review we really do appreciate it. Helen. X

Posted 3 months ago

“Very poor experience with Folk Interiors. I bought 4 HKLiving Mugs. The mugs that arrived looked nothing like the images online. The images of ordered compared to received are below. I reported this to Folk interiors on the 27th of July (the day they arrived). Communication was very poor, after an initial reply and response I heard nothing further from the company. I had to initiate a further phone call to chase it up. Five days later I got a response with images of better matched Mugs. I have finally received the product I ordered on the 22nd of August (initially ordered on the 23rd of July). There has been no gesture of good will. I will not be recommending this company.”

Helpful Report

Posted 4 months ago

Hi Michele, Thank you for your feedback. We’re very sorry for the frustration this situation has caused and truly appreciate your patience throughout. We understand that the mugs you received look different from what you expected, and we appreciate you sharing the photos with us. To clarify the timeline: 27th July: We received your email and replied within 24 hours, offering a swap or refund at no further cost to you. 4th August: You requested a swap. 13th August: We sent photos of the available mugs to confirm the colours, as one design was still awaiting restock. 18th August: We followed up for your confirmation, which we received, and the replacement mugs were sent promptly. The collection of the unwanted mugs hasn’t taken place yet, as the courier has informed us that they where unable to pick them up. We’re contacting you privately to arrange a convenient alternative date. As a gesture of goodwill, we’ve sent you a discount code via email for use on a future order. We sincerely apologise for any inconvenience and hope this helps make up for the delay. Thank you again for your patience and understanding. Warm regards, Vicky Folk Interiors

Posted 4 months ago

“Such a lovely apron! Pretty colour and a flattering fit. I now have two! Fast delivery and beautifully packaged”

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Posted 4 months ago

Thank you for the positive feedback, we are so pleased to hear you love your apron!

Posted 3 months ago

“Love my new mugs 😊”

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Posted 4 months ago

So pleased you love your new mugs, we hope to see you again soon. Love Helen. X

Posted 3 months ago

“Lovely cups, delivery very quick.”

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Posted 4 months ago

Thanks so much for leaving us a review Nicola, we are so pleased you are happy with your cups, we hope to see you again soon. Helen. X

Posted 3 months ago

“Lovely item, very carefully packaged and hyper fast delivery!”

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Posted 4 months ago

Perfect, we hope to see you again soon. Helen. X

Posted 3 months ago

“Lovely designs. Quick delivery.”

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Posted 4 months ago

Thanks for the review, Hope to see you again soon. Helen. X

Posted 4 months ago

“The cappuccino cup looked beautiful, but the quality didn’t live up to the price.”

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Posted 4 months ago

“Very prompt delivery and quality goods”

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Posted 4 months ago

Good to hear you are happy with your purchase, thanks for leaving us a review. Helen. X

Posted 4 months ago

“Fantastic products, quick delivery and lovely packaging xx”

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Posted 4 months ago

Thanks for leaving us a review, so pleased you are happy with your order. Helen. X

Posted 4 months ago

“Thank you Folk Interiors. I made an error with my initial online order and contacted Folk who were quick to respond and rectify my mistake. My order was dispatched quickly and the items I received are gorgeous! Brilliant customer service, and stock, I will definitely be ordering with Folk Interiors again”

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Posted 4 months ago

Thanks for taking the time to leave such a lovely review, we are really pleased you are happy with your order. See you again soon. Helen. X

Posted 4 months ago

“Stylish Danish coffee mugs, competitively priced, easily chosen on the website and promptly delivered. Brilliant service.”

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Posted 4 months ago

Thanks for leaving us a review, really pleased you are happy with your coffee mugs. Hope to see you again soon. Helen. X

Posted 4 months ago

“Clear and concise updates; kept us in touch with progress of the order. Took up and actioned requests such as sending updates to a different email address from the person who placed the order”

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Posted 4 months ago

Glad you are happy, hope to see you again soon. Helen. X

Posted 4 months ago

“A lovely personal message from katy to acknowledge my order, the package arrived very well packed and very swiftly as notified and I am delighted with the items. Great service thank you”

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Posted 4 months ago

So pleased you are happy with your purchase, thanks for leaving us a review we really appreciate it. Helen. X

Posted 4 months ago

“As expected. A little pricey for one tea towel, but I loved the colours..”

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Posted 4 months ago

Glad you love your tea towel, thanks for the review. Helen. X

Posted 4 months ago

“Excellent service and beautiful products. Thank you.”

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Posted 5 months ago

“I have been asked to review Folk Interiors after placing my fiorst order with them recently. My order hasn't actually arrived yet and one item has already been refunded with no explanation other than a refund notification. Not overly impressed so far . . .”

Helpful Report

Posted 5 months ago

Hello Caroline, Thank you for taking the time to share your feedback, and we're truly sorry for the disappointing experience you've had so far. We completely agree that this isn’t the standard of service we aim to provide, and we appreciate the opportunity to address it. We can see that your order was placed on Sunday and dispatched on Tuesday. With the current sale period, our dispatch times have unfortunately been a little slower than usual — for which we sincerely apologise. Tracking your parcel today, it does appear to still be in transit, a little delayed by Royal Mail but we’re hopeful it will be delivered shortly. Regarding the refunded item — the stickers — we identified a stock anomaly and processed a £3.20 refund. We absolutely should have communicated this more clearly at the time, and we're sorry for the oversight and any confusion caused. We really appreciate your order and your patience, and we hope your items arrive very soon. Should you need any further assistance, we’re always happy to help. Best wishes, Vicky Folk Interiors

Posted 5 months ago

Folk Interiors Ltd is rated 4.8 based on 4,373 reviews