Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.88

4.9 Rating 3,533 Reviews

97 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 3,533 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 7th April 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was perfect just the mugs were much smaller than I anticipated”

Helpful Report

Posted 2 months ago

“Great product and packaging but delivery was slow.”

Helpful Report

Posted 3 months ago

Hello Natasha, Thank you for your valued order placed with us on the 28th December. We are sorry for any inconvenience caused to you regards to the late delivery you mention in your review. May we remind you that our offices where closed from the 23rd until the 3rd January whilst our staff had a well deserved break after the very busy festive season. I can see that we dispatched your order on the 3rd and it was delivered to you on the 6th January. Thank you very much for having ordered and we wish you all the best. Hope to see you again soon! Best wishes folk Interiors team

Posted 3 months ago

“Product looks good but the 10% off my first purchase never arrived!”

Helpful Report

Posted 4 months ago

“Product still not received”

Helpful Report

Posted 4 months ago

Hello Ashley, thank you for your valued order of the dolls house on the 18th November. We are sorry if you missed our email to you on the 20th informing of a slight delay on this dispatch. We are please to let you know that this has now left us and is currently in transit with Parcel Force. Tracking shows it is out for delivery today. We are sorry for any inconvenience or disappointment caused to you. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk interiors team

Posted 4 months ago

“the colours of the pink hkliving mug is not anything as bright as the photos online, so im a little dissapointed otherwise all is fine”

Helpful Report

Posted 5 months ago

“Ordered these napkins after visiting your lovely shop…”

Helpful Report

Posted 5 months ago

Thank you Birdi for taking the time to leave a review. We hope to see you shopping with us again.

Posted 5 months ago

“Nice product. The colour wasn't as bright as the picture suggested. I was expecting a bright orange but in reality it is more brown. Still a nice cup and looks to be good quality. Delivery was quite slow (mine took 4 days to arrive from shipping) so pay extra if you want it quickly.”

Helpful Report

Posted 6 months ago

Hello Emily, thank you for taking the time to leave your review. We are sorry for the disappointment around the colour. The colour can change from batch to batch and of course in photography. We are happy to swap for a brighter mug if you would wish to exchange? We would also like to apologise on behalf of Royal Mail for the delayed delivery. We do send our orders out on a 48 hours service but from time to time delays within their service do occur. Once again, may we thank you for your valued order and apologies for any inconvenience or disappointment called. The Folk Interiors team

Posted 6 months ago

“Delivery took longer than expected, no contact with the seller.”

Helpful Report

Posted 7 months ago

“We’ll it’s quite hard to review when I haven’t received my order yet?…”

Helpful Report

Posted 1 year ago

“My item has not arrived. Stuck in a royal mail depot!!!!”

Helpful Report

Posted 1 year ago

Hello Rebecca I'm so sorry this hasn't arrived. I have just checked the tracking again and it looks like it is out for delivery today but please let me know if there are any problems Katy

Posted 1 year ago

“The colours of the mugs weren't as vibrant as the internet photos indicated they would be.”

Helpful Report

Posted 1 year ago

“Loved the design but hadn’t appreciated how small the item were. Colour not always close to what is advertised. Still kept the items as they are beautifully designed!”

Helpful Report

Posted 1 year ago

“I think communication could be improved. Before we placed our order, we phoned with a query; we had to leave a message on the answer machine but nobody ever called us back. Half our order has arrived safely, carefully packaged and with a friendly note explaining that the remaining item would be coming via a courier. However, it has not arrived and two emails I have sent have not been acknowledged or replied to; this is a little disappointing. We are pleased with the item we have received.”

Helpful Report

Posted 1 year ago

“Service was fine. I would like to return the cushion though”

Helpful Report

Posted 2 years ago

“The parcel was poorly packaged. The Maileg pixie was not wrapped in anything that would protect it from the rain. If it had been raining the Maileg pixie would have been damaged. Could have been in a box.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I'm sorry that you weren't happy with the packaging. We don't use any plastic in our packing room and have been trialling the paper envelopes this week for the first time. I will let everyone know that Maileg should always be packed in a box. Katy x

Posted 2 years ago

“Ordered a rocking horse for my granddaughter which arrived damaged Followingbannemail from myself of explanation response was super quick with a replacement sent out to me ASAP Lovely rocking horse and my granddaughter loves it”

Helpful Report

Posted 2 years ago

We are very sorry for your initial disappointment and will always do our absolute best to rectify any issues as soon as possible. We are very pleased to hear that your granddaughter loves her new rocking horse! Thank you for taking the time to review and we hope your experience overall has been a positive one!

Posted 2 years ago

“I have not yet received my order”

Helpful Report

Posted 2 years ago

“Much darker than shown in the photo on website (concrete pot)”

Helpful Report

Posted 2 years ago

“Good quality, however the colour of the cushion looks lighter online and I bought it to match a rug in the same style but slightly lighter. So disappointed on that front. However, I think we will just about get away with it. Fab service, quick delivery, packaged lovey”

Helpful Report

Posted 2 years ago

“Lovely product but could work harder on customer service.”

Helpful Report

Posted 2 years ago

Folk Interiors Ltd is rated 4.9 based on 3,533 reviews