Name: Folk Interiors Ltd
Rating: 4.84

“Was asked to get these socks as a Christmas present. I have no idea what they are like because they were wrapped with a sticker. I hope they are worth it as they were expensive for a pair of socks and the postage for such a tiny item was extorionate. If I hadn't had such a specific request and not wanted to offend the recipient I certainly wouldn't have bought them. I have to submit my review as anonymous due to these socks being a gift, again I don't want to offend the person who asked me to give them.”

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Posted 5 days ago

Hello, Thank you for taking the time to leave a review. We’re sorry to hear you felt disappointed. We wrap our orders with care, using pretty paper and finishing touches to make them extra special for gifting — something many of our customers really love. This does mean items are sealed so they arrive beautifully presented. We appreciate your feedback on postage costs and will take it on board. Kind regards, Folk Interiors Team

Posted 5 days ago

“I made an order and didn’t hear anything from the company after the expected dispatch date so I called them myself. I was told item I ordered was no longer in stock so they were waiting for delivery the following week. Disappointed at the level of customer service due to lack of any update or iota of communication. Also, when they picked up the phone they were in the middle of another conversation which I found to be unprofessional. However, after I called a replacement was made and my order was shipped to me the same day and goods were as described. So thank you for being so prompt at rectifying the delay upon my call much appreciated.”

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Posted 2 weeks ago

Hello Catherine, Thank you for taking the time to leave this feedback, and we are truly sorry for your disappointing experience. You’re absolutely right — you should have been contacted as soon as we became aware of the stock issue, and it was our responsibility to update you before the expected dispatch date. We completely understand how frustrating the lack of communication must have been, and we’re very sorry you had to chase us. We also apologise for the unprofessional impression given when your call was answered. This is not the standard we aim for, and we are addressing this with our team to ensure it doesn’t happen again. We are glad we were able to rectify things quickly once you reached out, and that your order was shipped the same day and arrived as described — but we fully appreciate that the service you received beforehand fell short of expectations. Thank you again for your honest feedback. We are taking it seriously and using it to improve our communication moving forward. Kind regards, Folk Interiors

Posted 2 weeks ago

“Arrived niely packaged and look great, but much smaller than anticipated!”

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Posted 3 weeks ago

“Products are beautiful but customer service is very poor. Contacted them about an issue with my order and received no acknowledgement or reply. It’s been 5 days since I contacted them and counting them. There returns process needs significant improvement.”

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Posted 1 month ago

Hello Kate, Thank you for your feedback, and I’m really sorry to hear you felt let down by the customer service — that’s never the experience we want for our customers. We’ve looked into this and it appears your message went to our old returns@ email address, which we no longer use. Unfortunately, anything sent there doesn’t reach our team, which is why you didn’t receive a reply. I’m very sorry for the confusion and for the delay this caused. We’re going to message you privately now so we can get this resolved for you as quickly as possible. Thank you again for your honest feedback — it really helps us improve. Warm regards, Folk Interiors Team

Posted 1 month ago

“I ordered just over a week ago and the items have still not arrived, this is really quite slow when the website quotes 2-5 days. Can't comment on product as not got it yet”

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Posted 1 month ago

Hello Kelly, Thank you so much for your feedback, and we’re really sorry your order took a little longer than expected to arrive. Your order was placed on the 16th and delivered on the 24th — just one day outside our usual 2–5 working day timeframe. We completely understand how disappointing it can be when something takes longer than planned and really appreciate your patience. We hope you’re happy with your items now they’ve arrived, and we’d love to hear what you think once you’ve had a chance to enjoy them. Warm wishes, The Folk Interiors team

Posted 1 month ago

“The cappuccino cup looked beautiful, but the quality didn’t live up to the price.”

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Posted 4 months ago

“The palm artwork is fabulous. The statement made regarding same day delivery is untrue. I placed an order on Sunday allowed time for the bank holiday. I did not receive any dispatch notification on Tuesday so reminded them on Thursday - they forgot! It was dispatched on Thursday and I received it the following day.”

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Posted 6 months ago

Hi Sharon, Thank you for your kind words about our palm artwork — we’re so pleased to hear you loved it! We’re really sorry to hear that your experience with delivery didn’t meet your expectations. We just wanted to clarify a few details that may help for future orders. Your order was placed on Sunday evening during a bank holiday weekend, and our warehouse was closed on the Monday. The shipping service selected at checkout was our standard £4.95 delivery option, which doesn’t include guaranteed next-day delivery. While we always do our best to dispatch orders placed before 1pm on the same day, as mentioned on our website, we can’t always guarantee this during particularly busy periods. Your order was dispatched on Thursday and delivered the following day, Friday 30th. We really appreciate your feedback, and we’re sorry we fell short of your expectations this time. We do hope to welcome you back again soon and give you the smooth experience we always aim to provide. Warm wishes, Folk Interiors team

Posted 6 months ago

“Annoyingly the surface designs and finishes all looked way better in the photos online”

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Posted 6 months ago

Thank you for your feedback, and we're really sorry to hear that the items didn't quite meet your expectations. We completely understand how important it is for product photos to accurately reflect the finish and design. Many of our pieces are hand-glazed, which can result in slight variations from batch to batch — but we do appreciate that this can be frustrating if the difference feels too far off. We’re always looking to improve, so your comments will definitely be passed along to our team. If there’s anything we can do to help, or if you’d like to return the items, please don’t hesitate to get in touch with us on info@folkinteriors.com Warm wishes, The Folk Interiors Team

Posted 6 months ago

“Unfortunately the new customer 10% discount wouldn't go through and it was an expensive item of 275. Additionally, the stock was running very low so had to order the throw otherwise it would be out if stock.”

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Posted 7 months ago

Hello Kerry, Thank you so much for your feedback, and we're really sorry to hear that the new customer discount didn't go through at checkout — we completely understand how frustrating that must have been, especially with a high-value item and limited stock. Please rest assured we’ve now actioned the 10% discount and refunded this amount back to your original payment method. You’ll receive a confirmation shortly. If you’re ever in this situation again, please don’t hesitate to reach out to us — we’re always happy to help apply the code manually or process the discount retroactively if the order has already gone through. Thank you again for supporting our small business. Warmest wishes, Vicky Folk Interiors

Posted 7 months ago

“Pleased with delivery etc but very disappointed that the colours of the mug were much more subdued than in the original photo. I know each mug is naturally different but I purchased the item because I loved the vibrancy of the colours, however, the item I received had very muted colour tones. I bought it to give as a gift for someone whose favourite colours were featured but I feel it’s no longer such an appropriate gift for them so I’ll have to find something more suitable to give them 🙁”

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Posted 7 months ago

Thank you for taking the time to leave a review, and we're really sorry to hear that the mug you received wasn’t quite what you were expecting. We completely understand how disappointing it must be, especially when buying a gift with specific colours in mind. As you mentioned, each mug is individually glazed and naturally unique — which is part of their charm — but we appreciate that the variation can sometimes be greater than expected. If you'd like to explore a return or exchange, we’d be more than happy to help you find a piece that feels more suitable. Please don’t hesitate to get in touch — we’re always here to help. Warm wishes, Vicky Folk Interiors

Posted 7 months ago

“Service and delivery were good but the cushion inners that I ordered were quite thin and could have done with twice as much feather stuffing. I considered returning them but really needed them for the weekend so I kept them. I wouldn't order this item again.”

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Posted 8 months ago

Hi Amanda, Thank you so much for your order and for taking the time to share your feedback. We're really pleased to hear you were happy with our service and delivery, but we're sorry to learn that the cushion inners didn’t meet your expectations. We always aim to offer products that our customers will love, so it’s really helpful to know your thoughts on the filling. We’ll be sure to pass this feedback on to our supplier as we continually look for ways to improve the quality of our products. We're sorry again for the disappointment, but we truly appreciate your support of our small business. If there's anything further we can do to help or if you'd like to chat through alternative options in future, we're always here. Warm regards, Vicky Folk Interiors

Posted 8 months ago

“Items delivered did not all match the pictured ones. Delivery slow (6 days) and communication re delivery poor.”

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Posted 8 months ago

Hello Elaine, Thank you for your order and for taking the time to leave a review. We're sorry to hear that your experience didn’t meet expectations. Just to clarify, your order was placed on a Friday and dispatched on the following Monday, as we’re closed over the weekend. A dispatch email was sent that day to let you know it was on its way, and delivery was completed on the Thursday — within three working days. However, we completely understand how the timing may have felt longer, and we’ll certainly take your feedback on board to improve how we communicate this more clearly. We’re also sorry to hear that not all items matched the images. We'd really appreciate the chance to look into this for you — if you could send us a quick email to info@folkinteriors.com with more details or a photo, we’ll do our best to resolve the issue. Thank you again for your support — it means a lot to us as a small independent business. Warmest wishes, Vicky Folk Interiors

Posted 8 months ago

“Item not in stock. Have waited three weeks still not delivered”

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Posted 8 months ago

Hello Jill, Thank you for your feedback, and we're very sorry to hear that you were disappointed with your experience. We just wanted to reassure you that as soon as we were aware of a delay with your order, we reached out on March 14th, a day after you ordering to keep you informed. We really appreciated your kind reply on March 16th confirming you were happy to wait. Your order was dispatched on April 1st and delivered on the evening of April 3rd — so it may have arrived just after your review was posted. We completely understand that delays can be frustrating, and we’re truly sorry for any inconvenience caused in the meantime. We’re grateful for your patience, and we hope you’re pleased with the butter dish now it’s arrived. If there’s anything else we can do or if you'd like to share further thoughts, please don’t hesitate to reach out to us at info@folkinteriors.com Warmest regards, The Folk Interiors team

Posted 8 months ago

“We love the item but we’re a bit disappointed with the condition, whilst we understand it’s individual it has lots of metalwork missing and wood damage, slightly more rustic than expected, not as nice as the one in the photo.but ease of order and delivery very efficient.”

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Posted 8 months ago

Hello Lea, Thank you so much for your feedback. We're really glad to hear you love the item and found the ordering and delivery process efficient — that means a lot to us. We’re truly sorry to hear that the condition of the item didn’t quite meet your expectations. We understand how important it is for the product to match the images and description, and we're sorry if this one felt more rustic or had more wear than anticipated. As each piece is individual, some variation is expected, but it certainly shouldn’t compromise the overall quality or appeal. We’d love the chance to make this right — whether that’s discussing a partial refund, exchange, or another solution that works for you. Please don’t hesitate to get in touch with our customer care team at info@folinteriors.com and we’ll do our best to resolve this quickly. Thanks again for your support, and we hope we can provide a better experience next time. Warm regards, Folk Interiors team

Posted 8 months ago

“No issues ordering but I am not 100% happy with the mug I've received. I did expect it to be brighter and more of a pink colour; and the yellow mustard colour be more vivid, like the picture on the website. Sorry I never leave negative feedback ever but I've never spent more than a few quid on a mug and was expecting to love them. Sorry”

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Posted 9 months ago

“Ordered with this company as the delivery said 48 hours, usually dispatched on the same day. 6 days waiting for item at £4.95 postage isn’t ideal. Item didn’t arrive in time for birthday.”

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Posted 9 months ago

Hello, We are sorry your parcel didn't get to you in time. We aim to post all orders the day they come through. However in this instance I can see your order came through on a Friday after the last post so was packed and shipped on the Monday. It also looks like in this instance we have been let down by Royal mail as it should have been with you today. I can understand the inconvenience this has caused and I am going to refund your shipping for you as way of an apology. Katy x

Posted 9 months ago

“Products were beautiful and as described but shipping took longer than stated, meaning that my order (which was bought as a Valentine’s gift) did not arrive in time.”

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Posted 9 months ago

Hello Alexandra , Thank you for your valued order of the HKLKiving mugs, We are sorry we did not meet your expecations regards to the delivery turnaround which resulted in missing Valentines day by a day. We can understand how upsetting this must have been and would hope you return to shop with us so we can get this right for you next time. Kind regards The Folk interiors team x

Posted 9 months ago

“Prompt delivery and good communication. The plates are not the quality expected though”

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Posted 10 months ago

“Haven't yet received items, bit postage seems to have yaken a while and longer than other comparable stores.”

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Posted 1 year ago

Hello Helen, We thank you for your valued order but do apologise for the delayed dispatch here. We where very busy last week with our Black Friday offer which I can see you took advantage of. We do apologise for any inconvenience caused to you. We can see that this has now been delivered to you but appreciate the 5 working days is a little slower than we normally would like to meet. We hope you are happy with the items purchased and this delay has not put you off shopping with us again. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk Interiors Team

Posted 1 year ago

Hello Helen, We thank you for your valued order but do apologise for the delayed dispatch here. We where very busy last week with our Black Friday offer which I can see you took advantage of. We do apologise for any inconvenience caused to you. We can see that this has now been delivered to you but appreciate the 5 working days is a little slower than we normally would like to meet. We hope you are happy with the items purchased and this delay has not put you off shopping with us again. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk Interiors Team

Posted 1 year ago

“Hi love the product but need an invoice please have called and emailed but not had a response.. Ideally y like to order another cutley draw. Thank you Caroline e”

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Posted 1 year ago

Hello Caroline, we are again sorry for the delay in getting the invoice over to you. We do try our best to reply to our emails within the same day but on this occasion I see that it was the morning after the day you reached out to us. We have all been very busy behind the scenes getting ready for our big warehouse sale this weekend so we apologise for our delay on this occasion. As per our email we will be restocking on this product towards the end of the month. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes The Folk Interiors Teram

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Folk Interiors Ltd Reviews

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