Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.82

4.8 Rating 4,639 Reviews

95 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 3rd July 2026

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I ordered where not as I’d anticipated, so rather disappointed”

Helpful Report

Posted 11 hours ago

Hello Amanda, Thank you for taking the time to leave your feedback. We're sorry to hear that the items weren't what you had anticipated. We understand how disappointing it is when a product doesn't quite meet your expectations. If there was anything specific that wasn't as expected, we'd really appreciate the opportunity to learn more, as your feedback helps us improve both our product information and photography. We'd also be more than happy to help find a suitable solution if you haven't already been in touch. Thank you again for your feedback, and we hope we'll have the opportunity to serve you again in the future. Kind regards, Folk Interiors Team

Posted 11 hours ago

“Lovely coffee mugs but the delivery was significantly delayed. No contact about the late deliver until I emailed.”

Helpful Report

Posted 2 days ago

Hello Lisa, Thank you for taking the time to leave your feedback. We're delighted to hear that you love your coffee mugs, but we're very sorry that your delivery was significantly delayed. Unfortunately, the pre-order date for your mugs was pushed back by our supplier, and we sincerely apologise that we didn't update you sooner. We completely understand that you shouldn't have had to contact us to find out what was happening. Your feedback is greatly appreciated, and we're working to improve our communication so that customers receive updates whenever pre-order dates change. Thank you again for your patience, and we're sorry we let you down on this occasion. Kind regards, Folk Interiors Team

Posted 11 hours ago

“Placing the order was simple. And the delivery arrived with no issues. However it was a very long time between order and delivery, so I had to chase to find out what was happening. It would have been better if Folk Interiors had updated me proactively.”

Helpful Report

Posted 4 days ago

Hello Michael, Thank you for taking the time to leave a review. We're really pleased to hear that you found the ordering process straightforward and that your delivery arrived without any issues. We're very sorry, however, that you were left waiting for your order and that you had to contact us for an update. We completely understand your frustration and agree that we should have been more proactive in keeping you informed while we were waiting for the delayed stock to arrive. Your feedback is genuinely appreciated, and we're continuing to improve our communication around pre-orders so customers receive updates without needing to chase us. Thank you again for your patience, and we hope to have the opportunity to provide you with a much better experience next time. Kind regards, Folk Interiors Team

Posted 2 days ago

“Poor communication. Nobody answers the phone Lack of information following the order eg why was delivery delayed. Order placed June 23rd Item delivered July 17th”

Helpful Report

Posted 1 week ago

Hello Brenda, Thank you for taking the time to leave your feedback. We're very sorry that you were disappointed with the communication around your order. The item you ordered was listed as a pre-order when the order was placed, but unfortunately our supplier's delivery took longer than expected, which meant your order wasn't dispatched as quickly as we had hoped. We appreciate that we should have kept you updated more proactively during the delay. We're also sorry that you weren't able to reach us by phone. As a small family business, there are times when we're all helping customers in-store or in the warehouse, but that's no excuse for making it difficult to get in touch. We genuinely appreciate your feedback, as it helps us improve, and we're sorry we let you down on this occasion. Kind regards, Folk Interiors Team

Posted 2 days ago

“The tent is really lovely and delivered promptly but the bonfire was wrongly labelled as available on line when it was in fact out of stock. You telephoned to tell me but still it was a big disappointment for my granddaughter’s birthday and may still not arrive before we leave on summer holiday. That’s the only reason I have only given you three stars. Y the product itself is stellar.”

Helpful Report

Posted 2 weeks ago

Hello Roberta, Thank you so much for taking the time to leave a review. We're delighted to hear that you loved the tent and that it arrived promptly. We're also very sorry about the disappointment caused by the bonfire being unavailable. Unfortunately, despite our best efforts to keep our website stock as accurate as possible, occasional stock errors can happen, and we completely understand how frustrating that was, especially as it was for your granddaughter's birthday. As soon as we became aware of the issue, we wanted to let you know straight away rather than keep you waiting, but we're sorry that this affected your plans. Thank you again for your understanding, and we really hope your granddaughter enjoys her Maileg gifts. We appreciate your feedback and are always looking at ways to improve our stock accuracy to help prevent this from happening in the future. Kind regards Folk Interiors Team x

Posted 2 weeks ago

“Disappointed with my cups”

Helpful Report

Posted 1 month ago

Hello Pippa, Thank you for your review. We're sorry to hear that you were disappointed with your cups. We always want our customers to be happy with their purchases, so if there is a specific issue with the items, please do get in touch with us directly and we'll do our best to help. Kind regards, Folk Interiors Team

Posted 1 month ago

“Lovely, LOVELY things - really like everything I've received. Experience with delivery not so great - need better communication/updates on back orders. When I've chased part of the order had been in stock, but not yet dispatched.”

Helpful Report

Posted 1 month ago

“I ordered a blue striped jumper for my Maileg puppy and I have not received it yet. Could you please let me know what is happening or give me a refund. It was due in March.”

Helpful Report

Posted 2 months ago

Hi Susan, We’re very sorry to hear this and completely understand your frustration. We have checked the tracking, which is showing as delivered on 8th May, including a delivery photo. However, we’re sorry that we hadn’t received any correspondence from you to let us know the parcel had not arrived safely. We will contact you privately now so we can look into this properly with you and help resolve it as quickly as possible. Kind regards, Folk Interiors Team x

Posted 2 months ago

“Mugs are great but paying £12 for pretty slow delivery definitely isn't worth it. Will be going elsewhere in the future.”

Helpful Report

Posted 2 months ago

“Good selection of Maileg merchandise and nice home ware products.”

Helpful Report

Posted 4 months ago

Hi Dan, Thank you for taking the time to leave a review, we hope to welcome you again soon. Kind regards, Team Folk Interiors

Posted 3 months ago

“Hi, Your products are great. I orderd before Xmas and your website stated 24hrs delivery. However as I payed on Applepay it stated the items would not arrive till the 29th which was misleading. i have sent an email to customer support to give you a fair chance of reply. I wont be the only person in this situation but have not written on Google as I do not rush to judge”

Helpful Report

Posted 6 months ago

Hello Paul, Thank you for your review and for your kind comments about our products — we really appreciate that. We’re sorry to hear there was some confusion around delivery timing, especially during the busy Christmas period, and we completely understand how frustrating that can feel. Your order was placed on Monday 22nd, and at checkout the delivery message advised “Arrives after Christmas (shipping from 29th December)”. It’s possible that this message may not have pulled through clearly when checking out via Apple Pay, which could have caused the confusion. Your order was dispatched on 29th December and delivered on 2nd January, in line with this schedule. We genuinely appreciate you giving us the opportunity to respond directly and for sharing your feedback — it really does help us. Warm regards, Folk Interiors Team

Posted 6 months ago

“Was asked to get these socks as a Christmas present. I have no idea what they are like because they were wrapped with a sticker. I hope they are worth it as they were expensive for a pair of socks and the postage for such a tiny item was extorionate. If I hadn't had such a specific request and not wanted to offend the recipient I certainly wouldn't have bought them. I have to submit my review as anonymous due to these socks being a gift, again I don't want to offend the person who asked me to give them.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We’re sorry to hear you felt disappointed. We wrap our orders with care, using pretty paper and finishing touches to make them extra special for gifting — something many of our customers really love. This does mean items are sealed so they arrive beautifully presented. We appreciate your feedback on postage costs and will take it on board. Kind regards, Folk Interiors Team

Posted 7 months ago

“I made an order and didn’t hear anything from the company after the expected dispatch date so I called them myself. I was told item I ordered was no longer in stock so they were waiting for delivery the following week. Disappointed at the level of customer service due to lack of any update or iota of communication. Also, when they picked up the phone they were in the middle of another conversation which I found to be unprofessional. However, after I called a replacement was made and my order was shipped to me the same day and goods were as described. So thank you for being so prompt at rectifying the delay upon my call much appreciated.”

Helpful Report

Posted 7 months ago

Hello Catherine, Thank you for taking the time to leave this feedback, and we are truly sorry for your disappointing experience. You’re absolutely right — you should have been contacted as soon as we became aware of the stock issue, and it was our responsibility to update you before the expected dispatch date. We completely understand how frustrating the lack of communication must have been, and we’re very sorry you had to chase us. We also apologise for the unprofessional impression given when your call was answered. This is not the standard we aim for, and we are addressing this with our team to ensure it doesn’t happen again. We are glad we were able to rectify things quickly once you reached out, and that your order was shipped the same day and arrived as described — but we fully appreciate that the service you received beforehand fell short of expectations. Thank you again for your honest feedback. We are taking it seriously and using it to improve our communication moving forward. Kind regards, Folk Interiors

Posted 7 months ago

“Arrived niely packaged and look great, but much smaller than anticipated!”

Helpful Report

Posted 8 months ago

“Products are beautiful but customer service is very poor. Contacted them about an issue with my order and received no acknowledgement or reply. It’s been 5 days since I contacted them and counting them. There returns process needs significant improvement.”

Helpful Report

Posted 8 months ago

Hello Kate, Thank you for your feedback, and I’m really sorry to hear you felt let down by the customer service — that’s never the experience we want for our customers. We’ve looked into this and it appears your message went to our old returns@ email address, which we no longer use. Unfortunately, anything sent there doesn’t reach our team, which is why you didn’t receive a reply. I’m very sorry for the confusion and for the delay this caused. We’re going to message you privately now so we can get this resolved for you as quickly as possible. Thank you again for your honest feedback — it really helps us improve. Warm regards, Folk Interiors Team

Posted 8 months ago

“I ordered just over a week ago and the items have still not arrived, this is really quite slow when the website quotes 2-5 days. Can't comment on product as not got it yet”

Helpful Report

Posted 9 months ago

Hello Kelly, Thank you so much for your feedback, and we’re really sorry your order took a little longer than expected to arrive. Your order was placed on the 16th and delivered on the 24th — just one day outside our usual 2–5 working day timeframe. We completely understand how disappointing it can be when something takes longer than planned and really appreciate your patience. We hope you’re happy with your items now they’ve arrived, and we’d love to hear what you think once you’ve had a chance to enjoy them. Warm wishes, The Folk Interiors team

Posted 9 months ago

“The cappuccino cup looked beautiful, but the quality didn’t live up to the price.”

Helpful Report

Posted 11 months ago

“The palm artwork is fabulous. The statement made regarding same day delivery is untrue. I placed an order on Sunday allowed time for the bank holiday. I did not receive any dispatch notification on Tuesday so reminded them on Thursday - they forgot! It was dispatched on Thursday and I received it the following day.”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for your kind words about our palm artwork — we’re so pleased to hear you loved it! We’re really sorry to hear that your experience with delivery didn’t meet your expectations. We just wanted to clarify a few details that may help for future orders. Your order was placed on Sunday evening during a bank holiday weekend, and our warehouse was closed on the Monday. The shipping service selected at checkout was our standard £4.95 delivery option, which doesn’t include guaranteed next-day delivery. While we always do our best to dispatch orders placed before 1pm on the same day, as mentioned on our website, we can’t always guarantee this during particularly busy periods. Your order was dispatched on Thursday and delivered the following day, Friday 30th. We really appreciate your feedback, and we’re sorry we fell short of your expectations this time. We do hope to welcome you back again soon and give you the smooth experience we always aim to provide. Warm wishes, Folk Interiors team

Posted 1 year ago

“Annoyingly the surface designs and finishes all looked way better in the photos online”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we're really sorry to hear that the items didn't quite meet your expectations. We completely understand how important it is for product photos to accurately reflect the finish and design. Many of our pieces are hand-glazed, which can result in slight variations from batch to batch — but we do appreciate that this can be frustrating if the difference feels too far off. We’re always looking to improve, so your comments will definitely be passed along to our team. If there’s anything we can do to help, or if you’d like to return the items, please don’t hesitate to get in touch with us on info@folkinteriors.com Warm wishes, The Folk Interiors Team

Posted 1 year ago

“Unfortunately the new customer 10% discount wouldn't go through and it was an expensive item of 275. Additionally, the stock was running very low so had to order the throw otherwise it would be out if stock.”

Helpful Report

Posted 1 year ago

Hello Kerry, Thank you so much for your feedback, and we're really sorry to hear that the new customer discount didn't go through at checkout — we completely understand how frustrating that must have been, especially with a high-value item and limited stock. Please rest assured we’ve now actioned the 10% discount and refunded this amount back to your original payment method. You’ll receive a confirmation shortly. If you’re ever in this situation again, please don’t hesitate to reach out to us — we’re always happy to help apply the code manually or process the discount retroactively if the order has already gone through. Thank you again for supporting our small business. Warmest wishes, Vicky Folk Interiors

Posted 1 year ago

Folk Interiors Ltd is rated 4.8 based on 4,639 reviews