Name: Folk Interiors Ltd
Rating: 4.85

“Service and delivery were good but the cushion inners that I ordered were quite thin and could have done with twice as much feather stuffing. I considered returning them but really needed them for the weekend so I kept them. I wouldn't order this item again.”

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Posted 1 week ago

Hi Amanda, Thank you so much for your order and for taking the time to share your feedback. We're really pleased to hear you were happy with our service and delivery, but we're sorry to learn that the cushion inners didn’t meet your expectations. We always aim to offer products that our customers will love, so it’s really helpful to know your thoughts on the filling. We’ll be sure to pass this feedback on to our supplier as we continually look for ways to improve the quality of our products. We're sorry again for the disappointment, but we truly appreciate your support of our small business. If there's anything further we can do to help or if you'd like to chat through alternative options in future, we're always here. Warm regards, Vicky Folk Interiors

Posted 1 week ago

“Items delivered did not all match the pictured ones. Delivery slow (6 days) and communication re delivery poor.”

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Posted 2 weeks ago

Hello Elaine, Thank you for your order and for taking the time to leave a review. We're sorry to hear that your experience didn’t meet expectations. Just to clarify, your order was placed on a Friday and dispatched on the following Monday, as we’re closed over the weekend. A dispatch email was sent that day to let you know it was on its way, and delivery was completed on the Thursday — within three working days. However, we completely understand how the timing may have felt longer, and we’ll certainly take your feedback on board to improve how we communicate this more clearly. We’re also sorry to hear that not all items matched the images. We'd really appreciate the chance to look into this for you — if you could send us a quick email to info@folkinteriors.com with more details or a photo, we’ll do our best to resolve the issue. Thank you again for your support — it means a lot to us as a small independent business. Warmest wishes, Vicky Folk Interiors

Posted 2 weeks ago

“Item not in stock. Have waited three weeks still not delivered”

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Posted 3 weeks ago

Hello Jill, Thank you for your feedback, and we're very sorry to hear that you were disappointed with your experience. We just wanted to reassure you that as soon as we were aware of a delay with your order, we reached out on March 14th, a day after you ordering to keep you informed. We really appreciated your kind reply on March 16th confirming you were happy to wait. Your order was dispatched on April 1st and delivered on the evening of April 3rd — so it may have arrived just after your review was posted. We completely understand that delays can be frustrating, and we’re truly sorry for any inconvenience caused in the meantime. We’re grateful for your patience, and we hope you’re pleased with the butter dish now it’s arrived. If there’s anything else we can do or if you'd like to share further thoughts, please don’t hesitate to reach out to us at info@folkinteriors.com Warmest regards, The Folk Interiors team

Posted 3 weeks ago

“We love the item but we’re a bit disappointed with the condition, whilst we understand it’s individual it has lots of metalwork missing and wood damage, slightly more rustic than expected, not as nice as the one in the photo.but ease of order and delivery very efficient.”

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Posted 3 weeks ago

Hello Lea, Thank you so much for your feedback. We're really glad to hear you love the item and found the ordering and delivery process efficient — that means a lot to us. We’re truly sorry to hear that the condition of the item didn’t quite meet your expectations. We understand how important it is for the product to match the images and description, and we're sorry if this one felt more rustic or had more wear than anticipated. As each piece is individual, some variation is expected, but it certainly shouldn’t compromise the overall quality or appeal. We’d love the chance to make this right — whether that’s discussing a partial refund, exchange, or another solution that works for you. Please don’t hesitate to get in touch with our customer care team at info@folinteriors.com and we’ll do our best to resolve this quickly. Thanks again for your support, and we hope we can provide a better experience next time. Warm regards, Folk Interiors team

Posted 3 weeks ago

“No issues ordering but I am not 100% happy with the mug I've received. I did expect it to be brighter and more of a pink colour; and the yellow mustard colour be more vivid, like the picture on the website. Sorry I never leave negative feedback ever but I've never spent more than a few quid on a mug and was expecting to love them. Sorry”

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Posted 1 month ago

“Ordered with this company as the delivery said 48 hours, usually dispatched on the same day. 6 days waiting for item at £4.95 postage isn’t ideal. Item didn’t arrive in time for birthday.”

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Posted 1 month ago

Hello, We are sorry your parcel didn't get to you in time. We aim to post all orders the day they come through. However in this instance I can see your order came through on a Friday after the last post so was packed and shipped on the Monday. It also looks like in this instance we have been let down by Royal mail as it should have been with you today. I can understand the inconvenience this has caused and I am going to refund your shipping for you as way of an apology. Katy x

Posted 1 month ago

“Products were beautiful and as described but shipping took longer than stated, meaning that my order (which was bought as a Valentine’s gift) did not arrive in time.”

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Posted 1 month ago

Hello Alexandra , Thank you for your valued order of the HKLKiving mugs, We are sorry we did not meet your expecations regards to the delivery turnaround which resulted in missing Valentines day by a day. We can understand how upsetting this must have been and would hope you return to shop with us so we can get this right for you next time. Kind regards The Folk interiors team x

Posted 1 month ago

“Prompt delivery and good communication. The plates are not the quality expected though”

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Posted 2 months ago

“Haven't yet received items, bit postage seems to have yaken a while and longer than other comparable stores.”

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Posted 5 months ago

Hello Helen, We thank you for your valued order but do apologise for the delayed dispatch here. We where very busy last week with our Black Friday offer which I can see you took advantage of. We do apologise for any inconvenience caused to you. We can see that this has now been delivered to you but appreciate the 5 working days is a little slower than we normally would like to meet. We hope you are happy with the items purchased and this delay has not put you off shopping with us again. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk Interiors Team

Posted 5 months ago

Hello Helen, We thank you for your valued order but do apologise for the delayed dispatch here. We where very busy last week with our Black Friday offer which I can see you took advantage of. We do apologise for any inconvenience caused to you. We can see that this has now been delivered to you but appreciate the 5 working days is a little slower than we normally would like to meet. We hope you are happy with the items purchased and this delay has not put you off shopping with us again. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk Interiors Team

Posted 5 months ago

“Hi love the product but need an invoice please have called and emailed but not had a response.. Ideally y like to order another cutley draw. Thank you Caroline e”

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Posted 6 months ago

Hello Caroline, we are again sorry for the delay in getting the invoice over to you. We do try our best to reply to our emails within the same day but on this occasion I see that it was the morning after the day you reached out to us. We have all been very busy behind the scenes getting ready for our big warehouse sale this weekend so we apologise for our delay on this occasion. As per our email we will be restocking on this product towards the end of the month. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes The Folk Interiors Teram

Posted 6 months ago

“Stylishly wrapped products. The delivery cost seemed quite steep at over £9, and this fee wasn’t apparent until it was added on the final stages of PayPal. Delivery time was longer than average too.”

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Posted 6 months ago

Hello Julie, Thank you for your valued order. We are sorry to hear that your doubled up postage was not picked up. We have refunded half of this to you now. Looking at your order some items had been sold from the shop stock hence the doubled postage costs. We do try and keep a close eye on this as we are working behind the scenes to resolve this. May apologies for and disappointment caused here. We hope this has not put you off to shop with us again. Kind regards The Folk Interiors Team s

Posted 6 months ago

“Items expensive and gift wrapping atrocious.”

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Posted 6 months ago

Hello Jane, I'm sorry that you aren't happy with the service you received. You didn't add gift wrap so I'm not sure why you have reviewed it here? We send everything in pretty tissue but if you want the full treatment with 2 layers and a bow we think our service at £5 is very reasonable. Maileg are incredibly well made pieces and collectors items to cherish for years to come. Maileg set the RRP on these so we are the same price as everyone else. Katy

Posted 6 months ago

“Quick delivery and nice quality item but it arrived very dirty with smears on the glass and had looked used so it wasn’t great presentation for what was a gift”

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Posted 7 months ago

“Lovely people, great choice of products but I had to prompt to chase my delivery and only then found out one of my items was unavailable. So it took a week to arrive.”

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Posted 8 months ago

Hello Samantha, Thank you for taking the time to leave us a review, we value you business. We'd like to thank you for your patience regarding the arrival of your order. We are glad to hear that you are pleased with the choice of products we offer, and hope we can work with you again in the future. Take care, The Folk Interiors Team x

Posted 8 months ago

“Quick delivery, however the product purchsed was a glass to replace one that had smashed and they were not the same glass as described.”

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Posted 11 months ago

“The service was perfect just the mugs were much smaller than I anticipated”

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Posted 1 year ago

“Great product and packaging but delivery was slow.”

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Posted 1 year ago

Hello Natasha, Thank you for your valued order placed with us on the 28th December. We are sorry for any inconvenience caused to you regards to the late delivery you mention in your review. May we remind you that our offices where closed from the 23rd until the 3rd January whilst our staff had a well deserved break after the very busy festive season. I can see that we dispatched your order on the 3rd and it was delivered to you on the 6th January. Thank you very much for having ordered and we wish you all the best. Hope to see you again soon! Best wishes folk Interiors team

Posted 1 year ago

“Product looks good but the 10% off my first purchase never arrived!”

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Posted 1 year ago

“Product still not received”

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Posted 1 year ago

Hello Ashley, thank you for your valued order of the dolls house on the 18th November. We are sorry if you missed our email to you on the 20th informing of a slight delay on this dispatch. We are please to let you know that this has now left us and is currently in transit with Parcel Force. Tracking shows it is out for delivery today. We are sorry for any inconvenience or disappointment caused to you. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk interiors team

Posted 1 year ago

“the colours of the pink hkliving mug is not anything as bright as the photos online, so im a little dissapointed otherwise all is fine”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Folk Interiors Ltd Reviews