Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.84

4.8 Rating 4,337 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 12th July 2025

203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for 24 hour tracking but did not get it delivered within the time frame”

Helpful Report

Posted 2 weeks ago

Hi Lian, We are very sorry to hear your order didn’t arrive within the expected timeframe. We did send your parcel on a 24-hour tracked service on Friday, but after checking the tracking, it’s still showing as in transit, which should not be the case — it should have arrived yesterday. With the Black Friday period, Royal Mail services have unfortunately been slower than usual, but we completely understand how frustrating this is. We’ve refunded your express postage, and we’ll also be taking this up directly with Royal Mail to understand what went wrong. If there’s anything else we can help with, please feel free to get in touch — we’re always here to support our customers. Kind regards, Folk Interiors

Posted 2 weeks ago

“My initial order had to be amended because the item I requested was actually out of stock and not available until January so I switched to another item. It then took nearly 3 weeks for this item to arrive with multiple follow ups on my behalf before the order was dispatched. Overall a disappointing and unsatisfactory service”

Helpful Report

Posted 2 weeks ago

“Package arrived a day later than delivery details were promised and paid for, missing the birthday the purchase was a gift for.”

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Posted 3 weeks ago

Hello Luke, We’re really sorry to hear the parcel didn’t arrive in time for the birthday — we completely understand how disappointing that must have been. We did want to clarify the timeline, as we always aim to be accurate and fair with our deliveries. Your order was placed on the 18th, dispatched the very next working day on the 19th, and delivered on the 22nd, which is within the 2–3 working day delivery timeframe given at checkout. We’re sorry that this still didn’t meet your expectations on this occasion, but we do feel we acted as quickly as possible with the information and services available to us. If there’s anything we can do to help resolve this further, we’d be more than happy to assist — please feel free to contact us directly. Kind regards, Folk Interiors team

Posted 3 weeks ago

“I pre-ordered bowls and was aware they would take a few weeks to come but they have been massively delayed and still not delivered even after nearly 5 weeks”

Helpful Report

Posted 1 month ago

Hello Imogen, Thank you so much for your pre-order and for your patience. We completely understand how frustrating this wait has been. Your order was placed on 13th October and dispatched on 11th November. Tracking shows it should be delivered tomorrow, and we hope you’ll enjoy your bowls as soon as they arrive. We really appreciate your understanding and support! Warm regards, Folk Interiors

Posted 1 month ago

“I have been asked to review Folk Interiors after placing my fiorst order with them recently. My order hasn't actually arrived yet and one item has already been refunded with no explanation other than a refund notification. Not overly impressed so far . . .”

Helpful Report

Posted 4 months ago

Hello Caroline, Thank you for taking the time to share your feedback, and we're truly sorry for the disappointing experience you've had so far. We completely agree that this isn’t the standard of service we aim to provide, and we appreciate the opportunity to address it. We can see that your order was placed on Sunday and dispatched on Tuesday. With the current sale period, our dispatch times have unfortunately been a little slower than usual — for which we sincerely apologise. Tracking your parcel today, it does appear to still be in transit, a little delayed by Royal Mail but we’re hopeful it will be delivered shortly. Regarding the refunded item — the stickers — we identified a stock anomaly and processed a £3.20 refund. We absolutely should have communicated this more clearly at the time, and we're sorry for the oversight and any confusion caused. We really appreciate your order and your patience, and we hope your items arrive very soon. Should you need any further assistance, we’re always happy to help. Best wishes, Vicky Folk Interiors

Posted 4 months ago

“The coffee cups I received although resembled the pictures on the website were significantly different !”

Helpful Report

Posted 5 months ago

Hi Devesh, Thank you for taking the time to leave a review, and we're really sorry to hear that the coffee cups you received didn’t fully match your expectations. While some variation can occur—especially with hand glazed items—we absolutely want you to be happy with your purchase. If the difference feels significant, we’d love the chance to make it right for you. Please do get in touch with us at info@folkinteriors.com and we’ll be happy to look into this further — whether that means a replacement, exchange, or refund. Thank you again for your feedback — it helps us improve and ensures we’re offering the best experience possible. Warm wishes, Vicky Folk Interiors

Posted 5 months ago

“It's not what aye thought it was I'm needing to return it so can u please tell me how to return it lovely made but no good for me aye can't see a returns on my email”

Helpful Report

Posted 6 months ago

Hello Mavis, Thank you for your feedback, and we're sorry to hear that the Maileg mouse umbrella wasn’t quite what you were expecting. We did reply to your email with instructions on how to navigate our returns portal, but just in case you missed it, we're more than happy to help again. Please let us know if you need us to resend the link, send you a label or guide you through the process. We’re really glad to hear you found the item lovely, even if it wasn’t quite right for you, and we hope we can help you find something more suitable next time. Warmest wishes, Vicky Folk Interiors

Posted 6 months ago

“Mugs when they arrived looked cheap and badly finished”

Helpful Report

Posted 7 months ago

Hello Simon, Thank you for your feedback — we're really sorry to hear that you were disappointed with the mugs you received. We take quality seriously and always aim to offer products that meet high standards, so it’s disappointing to learn that these didn’t meet your expectations. We’d love the opportunity to make this right for you — whether that’s by arranging a return, refund, or replacement. Please feel free to reach out to us directly at info@folkinteriors.com and we’ll do our best to resolve this promptly. Thank you again for bringing this to our attention. Warm regards, Vicky

Posted 7 months ago

“Hasn’t arrived still. I asked customer service for advice, & was told it might turn up tomorrow (Monday). I sent another email saying this was inconvenient, but that email was ignored, & I don’t feel anything was addressed. I still don’t know why the parcel never arrived, which is why I asked customer service for their help, but felt I was left with indifference & no explanation, other than the information I already had! I had someone here this weekend to help me put it up on a second storey landing stairwell, now I will have to wait till next weekend & get them to come back.”

Helpful Report

Posted 7 months ago

Dear Antonia, Thank you for taking the time to leave your feedback. We are truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how important it was for your parcel to arrive on time, particularly given the help you had arranged. We responded to your original enquiry and explained that the delay was due to an unexpected routing error by Royal Mail — something sadly outside of our control. We continued to monitor the shipment closely and shared all the information we had available at the time. However, we are very sorry if our communication felt insufficient or left you feeling unsupported — that was certainly never our intention. As a small business, we genuinely care about every customer and situation, and we apologise if this wasn’t reflected clearly enough in our response. We have continued to monitor your shipment closely, and tracking this morning shows that your parcel is now due to be delivered today, Monday. Best wishes Vicky, Folk Interiors

Posted 7 months ago

“An item was missing from my order. What did arrive was lovely”

Helpful Report

Posted 8 months ago

“1) 1 of 4 spoons has ugly deformation: it has ugly acne-like whitish shape at spoon end, unlike all other spoons and the website photo 2) the “made in our UK studio” bowl has “made in China” stamp. If I wanted to support China, I’d buy from Ali. I’m glad I didn’t order more plates there. 3) napkin rings are nice. Hope at least they are made in Europe.”

Helpful Report

Posted 9 months ago

Hello, I'm sorry you aren't happy with your order. We are happy to exchange or refund anything for you. I will contact you by email to arrange this. We are sorry you feel misled and we aren't saying we make anything in our UK studio. We do ship everything from our own warehouse in the UK although we are multi brand and many of our brands have their own factories worldwide. We choose to work with a Bcorp organisations who have high standards of sustainability and welfare. https://www.bcorporation.net/en-us/

Posted 9 months ago

“Contacted Folk via email and phone regarding my order. They did not reply to either”

Helpful Report

Posted 11 months ago

Hello Liz, sorry we have missed your call. Please let us know how we can help? We can not find an email from you regards to your order. I will email you now and also give you a call in hope we can sort this for you. Sorry for any disappointment caused to you. Kind regards The Folk Interiors Team x

Posted 11 months ago

“I ordered two of the little Mouse chairs for my toddler which looked super cute. Unfortunately only one arrived and the paint is all cracked around the sides. Very disappointing indeed.”

Helpful Report

Posted 11 months ago

“Took a reminder email to receive as my order got missed. Unhappy with butter dish as the glaze makes the dish appear chipped so l emailed but l have had no reply from the company regarding a refund or exchange. Very disappointing.”

Helpful Report

Posted 1 year ago

“The items were advertised as being 48 hour delivery and 2-3 day dispatch. After 7 days teh item has still not been delivered (in reality it seems to have been a 5-day dispatch)”

Helpful Report

Posted 1 year ago

Hello Giles, Thank you for your valued order. We are sorry for the delayed dispatch on this item and for any inconvenience caused to you. We have taken on board your comments and have now updated the site to reflect the true turnaround on this product. Kind regards The Folk Interiors Team x

Posted 1 year ago

“The products we received were lovely and great quality. However getting the products shipped took a lot longer than the website indicated at point of purchase. One of the items I had ordered for the start of my son's nursery settling in sessions, the product didn't arrive in time.”

Helpful Report

Posted 1 year ago

Hello Kerry, we are sorry to hear that we did not meet your expectations on delivery. We can see that we fulfilled this within three working days but then delivery by Royal Mail took four days. This should not have been the case as you paid for the 48 hour delivery speed, we do apologise on their behalf and we are of course very sorry we missed the first day back for your son. We all know at folk Interiors how difficult the settling in periods can be for our little ones. We do hope all is now ok for him. Kind regards The Folk Interiors team x

Posted 1 year ago

“Order still hasn’t arrived. Communication is lacking a little bit, no update about late arrival, only after contacting I received information. Review may vary when my product finally arrives”

Helpful Report

Posted 1 year ago

Hello Britta, Once again we are sorry for the delay in the dispatch of your order. We have been experiencing troubles with our international orders and do apologise this was not relayed to you sooner. As you know this is now in transit to you and we hope you love the bowls as much as we do. We are both very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes The Folk Interiors team x

Posted 1 year ago

“slow. not yet delivered”

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Posted 2 years ago

“Handles if baskets I bought were very flimsy and coming unwound. I’m not sure I can hang them. Luckily I was going to put very light things in there.”

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Posted 2 years ago

“I haven’t received my goods yet. Improvements needs to be a shorter delivery time. I will be happy to write a review after I have received the goods.”

Helpful Report

Posted 3 years ago

Folk Interiors Ltd is rated 4.8 based on 4,337 reviews