Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.85

4.9 Rating 4,211 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 4,211 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 12th July 2025

203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coffee cups I received although resembled the pictures on the website were significantly different !”

Helpful Report

Posted 2 weeks ago

Hi Devesh, Thank you for taking the time to leave a review, and we're really sorry to hear that the coffee cups you received didn’t fully match your expectations. While some variation can occur—especially with hand glazed items—we absolutely want you to be happy with your purchase. If the difference feels significant, we’d love the chance to make it right for you. Please do get in touch with us at info@folkinteriors.com and we’ll be happy to look into this further — whether that means a replacement, exchange, or refund. Thank you again for your feedback — it helps us improve and ensures we’re offering the best experience possible. Warm wishes, Vicky Folk Interiors

Posted 2 weeks ago

“It's not what aye thought it was I'm needing to return it so can u please tell me how to return it lovely made but no good for me aye can't see a returns on my email”

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Posted 2 months ago

Hello Mavis, Thank you for your feedback, and we're sorry to hear that the Maileg mouse umbrella wasn’t quite what you were expecting. We did reply to your email with instructions on how to navigate our returns portal, but just in case you missed it, we're more than happy to help again. Please let us know if you need us to resend the link, send you a label or guide you through the process. We’re really glad to hear you found the item lovely, even if it wasn’t quite right for you, and we hope we can help you find something more suitable next time. Warmest wishes, Vicky Folk Interiors

Posted 2 months ago

“Mugs when they arrived looked cheap and badly finished”

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Posted 2 months ago

Hello Simon, Thank you for your feedback — we're really sorry to hear that you were disappointed with the mugs you received. We take quality seriously and always aim to offer products that meet high standards, so it’s disappointing to learn that these didn’t meet your expectations. We’d love the opportunity to make this right for you — whether that’s by arranging a return, refund, or replacement. Please feel free to reach out to us directly at info@folkinteriors.com and we’ll do our best to resolve this promptly. Thank you again for bringing this to our attention. Warm regards, Vicky

Posted 2 months ago

“Hasn’t arrived still. I asked customer service for advice, & was told it might turn up tomorrow (Monday). I sent another email saying this was inconvenient, but that email was ignored, & I don’t feel anything was addressed. I still don’t know why the parcel never arrived, which is why I asked customer service for their help, but felt I was left with indifference & no explanation, other than the information I already had! I had someone here this weekend to help me put it up on a second storey landing stairwell, now I will have to wait till next weekend & get them to come back.”

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Posted 3 months ago

Dear Antonia, Thank you for taking the time to leave your feedback. We are truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how important it was for your parcel to arrive on time, particularly given the help you had arranged. We responded to your original enquiry and explained that the delay was due to an unexpected routing error by Royal Mail — something sadly outside of our control. We continued to monitor the shipment closely and shared all the information we had available at the time. However, we are very sorry if our communication felt insufficient or left you feeling unsupported — that was certainly never our intention. As a small business, we genuinely care about every customer and situation, and we apologise if this wasn’t reflected clearly enough in our response. We have continued to monitor your shipment closely, and tracking this morning shows that your parcel is now due to be delivered today, Monday. Best wishes Vicky, Folk Interiors

Posted 3 months ago

“An item was missing from my order. What did arrive was lovely”

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Posted 4 months ago

“1) 1 of 4 spoons has ugly deformation: it has ugly acne-like whitish shape at spoon end, unlike all other spoons and the website photo 2) the “made in our UK studio” bowl has “made in China” stamp. If I wanted to support China, I’d buy from Ali. I’m glad I didn’t order more plates there. 3) napkin rings are nice. Hope at least they are made in Europe.”

Helpful Report

Posted 5 months ago

Hello, I'm sorry you aren't happy with your order. We are happy to exchange or refund anything for you. I will contact you by email to arrange this. We are sorry you feel misled and we aren't saying we make anything in our UK studio. We do ship everything from our own warehouse in the UK although we are multi brand and many of our brands have their own factories worldwide. We choose to work with a Bcorp organisations who have high standards of sustainability and welfare. https://www.bcorporation.net/en-us/

Posted 5 months ago

“Contacted Folk via email and phone regarding my order. They did not reply to either”

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Posted 6 months ago

Hello Liz, sorry we have missed your call. Please let us know how we can help? We can not find an email from you regards to your order. I will email you now and also give you a call in hope we can sort this for you. Sorry for any disappointment caused to you. Kind regards The Folk Interiors Team x

Posted 6 months ago

“I ordered two of the little Mouse chairs for my toddler which looked super cute. Unfortunately only one arrived and the paint is all cracked around the sides. Very disappointing indeed.”

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Posted 6 months ago

“Took a reminder email to receive as my order got missed. Unhappy with butter dish as the glaze makes the dish appear chipped so l emailed but l have had no reply from the company regarding a refund or exchange. Very disappointing.”

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Posted 8 months ago

“The items were advertised as being 48 hour delivery and 2-3 day dispatch. After 7 days teh item has still not been delivered (in reality it seems to have been a 5-day dispatch)”

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Posted 9 months ago

Hello Giles, Thank you for your valued order. We are sorry for the delayed dispatch on this item and for any inconvenience caused to you. We have taken on board your comments and have now updated the site to reflect the true turnaround on this product. Kind regards The Folk Interiors Team x

Posted 9 months ago

“The products we received were lovely and great quality. However getting the products shipped took a lot longer than the website indicated at point of purchase. One of the items I had ordered for the start of my son's nursery settling in sessions, the product didn't arrive in time.”

Helpful Report

Posted 10 months ago

Hello Kerry, we are sorry to hear that we did not meet your expectations on delivery. We can see that we fulfilled this within three working days but then delivery by Royal Mail took four days. This should not have been the case as you paid for the 48 hour delivery speed, we do apologise on their behalf and we are of course very sorry we missed the first day back for your son. We all know at folk Interiors how difficult the settling in periods can be for our little ones. We do hope all is now ok for him. Kind regards The Folk Interiors team x

Posted 10 months ago

“Order still hasn’t arrived. Communication is lacking a little bit, no update about late arrival, only after contacting I received information. Review may vary when my product finally arrives”

Helpful Report

Posted 1 year ago

Hello Britta, Once again we are sorry for the delay in the dispatch of your order. We have been experiencing troubles with our international orders and do apologise this was not relayed to you sooner. As you know this is now in transit to you and we hope you love the bowls as much as we do. We are both very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes The Folk Interiors team x

Posted 1 year ago

“slow. not yet delivered”

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Posted 1 year ago

“Handles if baskets I bought were very flimsy and coming unwound. I’m not sure I can hang them. Luckily I was going to put very light things in there.”

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Posted 2 years ago

“I haven’t received my goods yet. Improvements needs to be a shorter delivery time. I will be happy to write a review after I have received the goods.”

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Posted 2 years ago

“Placed order more than 3 weeks ago - still not received so impossible to review! I have not been kept updated at any stage and it was only through chasing myself that I found out the last pot was broken and you were waiting for more. Very poor service and I still don’t know when I will receive it! Julia McCulloch”

Helpful Report

Posted 2 years ago

“Hi. Unfortunately 2 of the coffee cups that turned up today were broken. the chair is great though.”

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Posted 2 years ago

“I have been asked twice to review my order and I have not yet received it. I have tried to contact the company to see where my order could be but have not heard back.”

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Posted 2 years ago

“Cost of postage is very high for items that Iv waited 2 weeks for and have not yet arrived.”

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Posted 2 years ago

“One of the items I ordered was out of stock but they only told me about this when I complained that it had not arrived. I still have not received the other item that was meant to be delivered today!”

Helpful Report

Posted 2 years ago

Hi Sitara, We are very sorry that our service has not been satisfactory for you. Not our finest hour. I hope you will accept our apologies for your item being out of stock. We have contacted Royal Mail and will be in touch this afternoon regarding their communications with us. Warm Regards, Alex and the Folk Family

Posted 2 years ago

Folk Interiors Ltd is rated 4.9 based on 4,211 reviews