Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.85

4.9 Rating 4,190 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 4,190 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 27th April 2025

201

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely small company to place an order with.Excellent customer service and fast delivery time-oh,and the handleless mugs are beautiful!Thankyou”

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Posted 2 weeks ago

Thank you so much for your kind words! We're thrilled you had a great experience with us — it truly means a lot to our small team. So glad to hear you're loving the handleless mugs too! Thanks again for your support, The Folk Interiors Team ☕🌿

Posted 2 weeks ago

“Very pleased with our order from Folk interiors just what we wanted for our new doors”

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Posted 2 weeks ago

Thank you so much for your lovely review! We’re so pleased to hear your order was just what you were looking for — it’s always great to know our pieces are helping to make a house a home. Best wishes, The Folk Interiors Team 🌿

Posted 2 weeks ago

“I ordered a selection of mugs from Folk Interiors, they arrived quickly, beautifully packaged. And I am so so delighted with them. I will be coming back to buy more!”

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Posted 2 weeks ago

Thank you so much for your kind words and 5-star review! We're absolutely delighted to hear that your mugs arrived safely and that you’re so pleased with them. It means the world to us to have your support, and we can’t wait to welcome you back for more. Best wishes, The Folk Interiors Team 🌿

Posted 2 weeks ago

“Very happy with the design and quality of the noodle bowls I ordered. They arrived in good time and well packaged. Cheers!”

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Posted 3 weeks ago

Thank you so much for your lovely review! We're so pleased to hear you're happy with the design and quality of the noodle bowls — and that they arrived safely and on time. Your support means a lot to us. Enjoy your new bowls and hope to welcome you back again soon! Warm wishes, Vicky Folk Interiors

Posted 3 weeks ago

“I had trouble placing order on line. I therefore phoned and extremely helpful young lady very promptly and efficiently dealt with the order. Having said that, no news from Royal Mail as to delivery!”

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Posted 3 weeks ago

Hello Claire, Thank you so much for your kind words about our customer service — we’re really glad we could assist you with your order! We dispatched your order on the 14th, and according to Royal Mail it was delivered today, 17th May, which falls within the 2-3 day delivery timeframe you selected. We completely understand how frustrating it can be not to receive updates from the carrier, and we sincerely apologise for any inconvenience this may have caused. If you have any questions or need further assistance, please don’t hesitate to get in touch. Best wishes, Vicky Folk Interiors

Posted 3 weeks ago

“Unfortunately the new customer 10% discount wouldn't go through and it was an expensive item of 275. Additionally, the stock was running very low so had to order the throw otherwise it would be out if stock.”

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Posted 3 weeks ago

Hello Kerry, Thank you so much for your feedback, and we're really sorry to hear that the new customer discount didn't go through at checkout — we completely understand how frustrating that must have been, especially with a high-value item and limited stock. Please rest assured we’ve now actioned the 10% discount and refunded this amount back to your original payment method. You’ll receive a confirmation shortly. If you’re ever in this situation again, please don’t hesitate to reach out to us — we’re always happy to help apply the code manually or process the discount retroactively if the order has already gone through. Thank you again for supporting our small business. Warmest wishes, Vicky Folk Interiors

Posted 3 weeks ago

“Amazing service ! Love the table”

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Posted 3 weeks ago

Hello Alison, Thank you so much for the lovely review! We’re thrilled to hear you love the garden table and that you were happy with our service — it really means a lot to us. Wishing you many happy moments around your new table! Best wishes, Vicky Folk Interiors

Posted 3 weeks ago

“It's not what aye thought it was I'm needing to return it so can u please tell me how to return it lovely made but no good for me aye can't see a returns on my email”

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Posted 3 weeks ago

Hello Mavis, Thank you for your feedback, and we're sorry to hear that the Maileg mouse umbrella wasn’t quite what you were expecting. We did reply to your email with instructions on how to navigate our returns portal, but just in case you missed it, we're more than happy to help again. Please let us know if you need us to resend the link, send you a label or guide you through the process. We’re really glad to hear you found the item lovely, even if it wasn’t quite right for you, and we hope we can help you find something more suitable next time. Warmest wishes, Vicky Folk Interiors

Posted 3 weeks ago

“Pleased with delivery etc but very disappointed that the colours of the mug were much more subdued than in the original photo. I know each mug is naturally different but I purchased the item because I loved the vibrancy of the colours, however, the item I received had very muted colour tones. I bought it to give as a gift for someone whose favourite colours were featured but I feel it’s no longer such an appropriate gift for them so I’ll have to find something more suitable to give them 🙁”

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Posted 3 weeks ago

Thank you for taking the time to leave a review, and we're really sorry to hear that the mug you received wasn’t quite what you were expecting. We completely understand how disappointing it must be, especially when buying a gift with specific colours in mind. As you mentioned, each mug is individually glazed and naturally unique — which is part of their charm — but we appreciate that the variation can sometimes be greater than expected. If you'd like to explore a return or exchange, we’d be more than happy to help you find a piece that feels more suitable. Please don’t hesitate to get in touch — we’re always here to help. Warm wishes, Vicky Folk Interiors

Posted 3 weeks ago

“Love the HK Living range! Customer service is great, and ongoing communication appreciated Only one tiny comment- it would be really good to see the full colour information about products that are currently out of stock, as they may become available in the future”

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Posted 3 weeks ago

Hello Joanne, Thank you so much for your kind words and 5-star review — we’re so pleased to hear you’re loving the HK Living range and that our customer service has been appreciated! That’s a really helpful comment about the out-of-stock items. Just to let you know, if you click into the black and white image of an out-of-stock product, you’ll be able to view the full colour image and details. But we’ll also look at how we can make this clearer going forward — thank you again for the feedback. Your support means a lot to our small team. Warm wishes, Vicky Folk Interiors

Posted 3 weeks ago

“Excellent company to shop with. Customer service is above and beyond.”

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Posted 3 weeks ago

“Beautiful, match my kitchen perfectly.”

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Posted 1 month ago

We are so happy to hear you love your purchase, thank you so much for leaving us a review. Helen. X

Posted 4 weeks ago

“Your things are beautiful. So lovely.”

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Posted 1 month ago

Yey, thanks so much, we hope to see you again soon. Love Helen. X

Posted 4 weeks ago

“Great choice of good quality products, easy to navigate site, have never been disappointed with any purchases. Happy to buy again.”

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Posted 1 month ago

Thank you for your lovely review we really do appreciate it. Love Helen. X

Posted 4 weeks ago

“I recently purchased an espresso mug from Katy @ Folk interior’s, the mug arrived quickly as the welcome email suggested, it was really well packaged in fact it was like pass the parcel 😄 Lovely packaging, thanks again, highly recommended thanks Katy.”

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Posted 1 month ago

So pleased you are happy with your espresso mugs, thanks for leaving us a review. Love Helen. X

Posted 4 weeks ago

“First order from Folk and won’t be the last. The quality of tea towels excellent and in the sweetest check packaging. Thank you.”

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Posted 1 month ago

Hello Diana, thank you for taking the time to leave us a review! We are so glad you are pleased with your tea towels, and we look forward to working with you again. Kind regards, The Folk Interiors Team xx

Posted 1 month ago

“Order arrived quickly, beautifully packaged.”

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Posted 1 month ago

Good morning Annmarie, thank you for taking the time to leave us a review! We are so pleased to hear that you were satisfied with our products and service. We hope to work with you again. Kind regards, The Folk Interiors Team

Posted 1 month ago

“So pleased ! Delightful product &very prompt service”

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Posted 1 month ago

Hello Elaine, Thank you for taking the time to leave us a review, we appreciate your support for our small business. We are so pleased to hear that you were satisfied with the products and services we offer! We hope to work with you again, Kind Regards, The Folk Interiors Team

Posted 1 month ago

“Mugs when they arrived looked cheap and badly finished”

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Posted 1 month ago

Hello Simon, Thank you for your feedback — we're really sorry to hear that you were disappointed with the mugs you received. We take quality seriously and always aim to offer products that meet high standards, so it’s disappointing to learn that these didn’t meet your expectations. We’d love the opportunity to make this right for you — whether that’s by arranging a return, refund, or replacement. Please feel free to reach out to us directly at info@folkinteriors.com and we’ll do our best to resolve this promptly. Thank you again for bringing this to our attention. Warm regards, Vicky

Posted 1 month ago

“Prompt delivery and really well packed.”

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Posted 1 month ago

Good morning! Thank you for taking the time to leave us a review. We are so pleased to hear that you are pleased with the service we provide. We hope to work with you again! Kind regards, The Folk Interiors Team

Posted 1 month ago

Folk Interiors Ltd is rated 4.9 based on 4,190 reviews