Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.82

4.8 Rating 4,640 Reviews

95 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,640 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 30th July 2026

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took forever to be delivered, very disappointed”

Helpful Report

Posted 5 days ago

Hello Jason, Thank you for taking the time to leave a review. We're so sorry that your order took much longer to arrive than either of us expected. The egg cups you ordered were on pre-order, and unfortunately the supplier delayed the delivery several times after your order was placed back in May. We completely understand how disappointing that was, and we're sorry that the wait fell short of your expectations. We always aim to keep our customers updated, and we're continuing to improve our communication when supplier delays occur. Thank you for your patience, and we hope you'll give us the opportunity to provide a much better experience in the future. Kind regards, Folk Interiors Team

Posted 3 days ago

“I’m still waiting for a reply about how an item was missing and five items are defected. I have emailed twice and texted the number in the email, but still no reply.”

Helpful Report

Posted 3 weeks ago

Hi Sophie, We're so sorry that your first experience with us didn't meet your expectations. We'd just like to add a little context for anyone reading this. Your order included a pre-order item, so we contacted you before dispatch to arrange an alternative, and your order was then sent as soon as we received your reply. We're sorry that you felt we hadn't responded quickly enough after your delivery. The emails and messages you refer to were sent over the weekend when our customer service team was closed, we reopened on Monday. We appreciate that waiting for a reply when you've received damaged items is frustrating, and we're sorry for that. We've now been in touch, arranged replacements for all of the damaged items, and resolved everything with you. We always do our best to put things right when something goes wrong and hope you'll enjoy the replacements once they arrive. Best wishes Folk Interiors Team

Posted 2 weeks ago

“Ordered 2 items for my niece’s birthday in time for arrival by post, neither arrived and so I sent both an email and messenger to chase. It took 3 days to receive a response, which stated that one of the items I ordered was out of stock and and so neither item had been dispatched. The in-stock item was then dispatched, arriving 3 days after my niece’s 9th birthday, but 4 weeks later I’m still waiting for the other item having had no updates. Really disappointing, and my niece was very upset to have no present on her birthday, and currently I’ve paid for an item that hasn’t been received.”

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Posted 3 weeks ago

“Absolutely abominable! I placed my order over 6 months ago and Still haven’t received all of it! They took the money straight away as soon as I placed the order. No communication unless you complain. I was assured my order would arrive ASAP last week and 2 parts did, with a note to say 3 part on its way, where is it? ?? Im still waiting!!!!A very, very disappointing experience.!”

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Posted 4 weeks ago

“Not great, don’t answer emails. No quality control”

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Posted 1 month ago

Hi Julie, Thank you for taking the time to leave a review. We're very sorry that the butter dish did not meet your expectations and that the replacement we sent was also disappointing. We completely understand your frustration, particularly after giving us the opportunity to put things right. As many of our ceramics are hand glazed, there can be natural variations in the glazing and finish. However, we appreciate that in this case the item fell below what you were expecting and we are sorry for that. We also appreciate you bringing your concerns to our attention. Feedback like this is important and has been shared with both our team and the supplier. We're sorry that your experience has left you feeling unable to shop with us again, but we do appreciate that you gave us the opportunity to resolve the issue. Kind regards, Folk Interiors team

Posted 1 month ago

“I am missing some items and not had any update - for a very expensive order also!”

Helpful Report

Posted 1 month ago

Hello Abbie, Thank you for your review. We're very sorry for the confusion and concern caused. Having reviewed your order, we can confirm that the two outstanding items were on pre-order and were due to follow separately. This should have been noted on the packing slip included with your first delivery, and we're sorry if this was not clear. We completely understand that, particularly with a larger order, it can be worrying when items appear to be missing and you haven't received an update. Please accept our apologies for the lack of communication. If you haven't already been in touch with us directly, we'd be happy to provide an update on the expected arrival date of the remaining items. Kind regards, Folk Interiors Team

Posted 1 month ago

“Items missing, emailed twice with no acknowledgment.”

Helpful Report

Posted 1 month ago

Hello Kirsty, Thank you for your review. We're sorry to hear that you believe items were missing from your order and that you did not receive a response to your emails. Having reviewed our records, we can see that the order was completed and dispatched in full. We have also searched our inbox but have been unable to locate the emails you refer to. It's possible they may have been sent from a different email address or that there was an issue with delivery. We would never intentionally ignore a customer enquiry and would be more than happy to investigate further if you contact us directly with your order details. Kind regards, Folk Interiors Team

Posted 1 month ago

“I had to wait around 8 weeks for delivery. I've emailed twice asking to return the item and have a refund and no one has got back to me sadly.”

Helpful Report

Posted 1 month ago

Hello Emma, Thank you for your review. We're very sorry that your order took longer than expected to arrive and that you did not receive a response to your emails at the time. This order contained pre-order items, and unfortunately there were delays beyond the original estimated delivery date. We completely understand how frustrating this must have been. We were also experiencing reduced staffing levels during this period, which impacted our response times. While this is not an excuse, we do sincerely apologise for the lack of communication. We can see that we have since been in contact regarding your return request and are currently awaiting the items to be returned to us. As soon as they are received, we will process the refund in line with our returns policy. Thank you for your feedback, and again, please accept our apologies for the disappointment and inconvenience caused. Kind regards, Folk Interiors Team

Posted 1 month ago

“Terrible company beware I even cancelled a bank callback & they still didn’t contact me.”

Helpful Report

Posted 2 months ago

Hi Chanel, We’re very sorry to see your review and that you’ve had this experience. We understand how frustrating it is when a parcel does not arrive as expected. When you contacted us, we looked into this with Royal Mail and were provided with delivery confirmation, including a photo. You confirmed this was not your address, so we treated the parcel as misdelivered. We then offered to resend your order to resolve the situation as quickly as possible. As a chargeback had been opened with your bank, we kindly asked for this to be closed so we could proceed with sending a replacement. We always aim to resolve issues quickly and fairly, so we’re sorry this situation has left you feeling this way. If you would still like us to resend your order or assist further, please do get in touch — we’d be very happy to help. Kind regards, Folk Interiors Team x

Posted 2 months ago

“Or less than one star. No way to write/input message on these cards so recipient wont know who it is from and, not delivered when I did order and pay for one.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review, and we’re really sorry to hear about your experience. We just wanted to check as we don’t currently sell cards on our website, so we’re wondering if this may have been intended for a different retailer. If you’re able to share a little more detail about the item purchased, we’d be very happy to look into this further for you. If this was in relation to a gift message with an order from us, we’re very sorry if this was missed. We’re always happy to include a message on the sender’s behalf, so apologies if this didn’t happen on this occasion. Please do get in touch with a bit more information and we’ll do our best to resolve this for you. Warm regards, Folk Interiors

Posted 4 months ago

“Taken for a mug. I was a new customer who spent £100's of pounds on their Maileg merchandise and as an incentive to purchase more I was promised a set of four mugs for free which I didn't receive. Avoid Folk Interiors Ltd.”

Helpful Report

Posted 4 months ago

Hello Daniel, I'm sorry you aren't happy with the service received. I can see your order for the four mugs and I'm not sure why they haven't been fulfilled? I will look into this as soon as i get into the warehouse on Monday and either send tracked 24 or call you about it. It definitely wasn't our intention to mislead you in any way. Katy

Posted 4 months ago

Hi Dan, We’re really sorry to read your review and to hear you feel let down — this certainly isn’t the experience we want any of our customers to have. We’d like to reassure you that your free mug set was absolutely not missed intentionally. We have been running slightly behind recently due to annual staff holidays, and we’re sorry if this wasn’t communicated as clearly as it should have been. We can confirm that your mugs have now been dispatched, and we hope they will be with you very shortly. We completely understand your frustration, especially as a new customer, and we’re truly sorry for the disappointment caused. We really value your support and hope we can turn this experience around for you. If there’s anything further we can help with, please don’t hesitate to get in touch with us directly. Warm regards, Folk Interiors

Posted 4 months ago

“Not very impressed with the level of customer service. I pre-ordered to Maileg lambs, I had to email to chase where they were and despite getting a dispatch email the next day got no actual reply from anyone. Then when I opened my package one of the two mailegs hadn’t been packed (no damage on the packaging to indicate a theft via delivery company) I’ve called, I’ve left a voicemail, I’ve emailed, I’ve whatsapped. For a very expensive missing item I’m getting more and more annoyed and I can see from their facebook another customer is also awaiting a reply from their issue raised 6 days prior. Even if the staff are really busy Easter I still think a quite response even just saying they will look into it and get back to me would suffice. I’m really not one for complaining at all but I can’t tell you how disappointed and frustrated I’m getting. I need two of these for my daughters for Easter, I can’t gift one without the other and I’m loathe to spend all that money buying from another retailer (if there’s even still any left in stock anywhere.”

Helpful Report

Posted 4 months ago

Hi Lisa Thank you for your review, and we’re really sorry to hear how frustrating this experience has been — especially with this being for your daughters’ Easter gifts. Your order was placed as a pre-order in January, and the bunnies were dispatched as soon as they arrived into stock in early March. We’re so sorry that one was missing from the parcel — this was an error on our part. We also sincerely apologise for the delay in responding to your earlier message. We were a little short staffed at the time and working hard to get all Easter orders out, but we completely appreciate that a quicker response would have made a big difference. As soon as we became aware, we arranged for the missing bunny to be sent out straight away so it would arrive in time for Easter. We’re really sorry again for the disappointment and frustration caused, and we truly appreciate your patience. Warm regards, Folk Interiors

Posted 4 months ago

“Ordered from them twice, the first time was great. I received the package & delivery was fast, however the second order that I made, I am still waiting for to even be shipped, it's been a week now and I have heard nothing, even after contacting them. Really disappointed with the customer service, this was a present for a very special birthday :(”

Helpful Report

Posted 4 months ago

Hi Emily, Thank you for your review, and we’re really sorry to hear how disappointing this experience has been — especially as this was for a special birthday. We can see your order included pre-order items, which were dispatched as soon as they arrived with us on the 13th. We’re very sorry that this wasn’t clear at the time of ordering, as we completely understand this would have affected your expectations on delivery. We also apologise for the lack of communication while you were waiting — we appreciate how important it is to keep you updated, particularly when something is time-sensitive. We’re really grateful for your support, especially as a returning customer, and we’re sorry we didn’t get it right this time. Warm regards, Folk Interiors

Posted 4 months ago

“Have purchased a card but couldnt change shipping address or even write a message in tge card. Tried multiple times. took my money imnediately but no route to cancel order. So this week should be receiving a mothers day xard and not even a mum!”

Helpful Report

Posted 4 months ago

“Still waiting for the tv”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re sorry for any confusion caused. The TV you ordered is part of the new Maileg collection and is a pre-order item, which is clearly advertised on the product page as being due for delivery in March. As soon as it arrives with us, it will be dispatched straight away. If you have any questions about your order or would like an update at any point, please don’t hesitate to contact us directly — we’re always happy to help. Kind regards, Folk Interiors

Posted 5 months ago

“I ordered a pixie doll and I accidentally put wrong postcode , I informed them and I am still waiting to hear back, not contacted Royal Mail to see where my parcel is , deliberately ignoring my emails and instagram messages, I am very shocked on their behaviour to be honest”

Helpful Report

Posted 6 months ago

Hi Louise, We’re really sorry to hear about the mix-up and that you haven’t had a response yet. This isn’t the level of service we aim for. We can confirm that we received the order cancellation and your order was refunded on 8th January. Kind regards, Team Folk Interiors Ltd

Posted 6 months ago

“Katy You should realise that asking how you've done before the goods have been received is not a good start. However the main issue is with the very poor packaging with no tissue paper or anything to protect them. Consequently the poor mice have been very squashed and the ballerina particularly looks in a bad way. Perhaps you can tell me how to revive the poor thing, especially her ears.? You must realise that your parcels can end up at the bottom of a sack and need a bit of protection. Rosemary”

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Posted 7 months ago

“I ordered 2 items with folk but I only get updated about 1 item. What happened to the 2nd item?”

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Posted 7 months ago

Hello Julia, We are very sorry for the confusion — and for the frustration this has caused. The second item on your order is actually a pre-order, as stated in the product title. Our usual policy is to dispatch orders once all items are in stock, but in this case we sent the first item ahead so you didn’t have to wait for everything. The second item is due next week, and it will be dispatched as soon as it arrives with us. We are really sorry if this wasn’t clear at the point of sale — we’ll review the listing to ensure it’s easier to spot in future. If you need any more information, please feel free to contact us directly and we’ll be happy to help. Kind regards, Folk Interiors

Posted 7 months ago

“I haven’t received the replacement for the one out of stock”

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Posted 8 months ago

Hi Lizzy, We are really sorry to hear you’re disappointed. We just wanted to clarify that we reached out on 27th November to offer an alternative item, and once you confirmed your choice, the replacement was dispatched on 28th November. As of 30th November, Royal Mail is still showing the parcel as in transit. With the Black Friday period, deliveries are moving a little slower than usual, but it is on its way to you. If you need any help tracking it or would like us to follow up with Royal Mail, we’re always here to help — please feel free to get in touch with us directly. Kind regards, Folk Interiors

Posted 8 months ago

“I have not received my shipment”

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Posted 8 months ago

hello Julie, We are really sorry to hear you haven’t received your shipment yet — we completely understand how frustrating that is. We have checked your order and can confirm it was placed on Sunday 23rd, dispatched on Wednesday 26th, and the Royal Mail tracking is showing that it is due for delivery today (29th). Apologies for the delay — with Black Friday week, both the postal service and our own dispatch turnaround have been running a little slower than usual due to the high volume of orders. We’re working hard to get everything out as quickly as possible. If you need any help or would like us to monitor the tracking for you, please feel free to get in touch — we’re here to help. Kind regards, Folk Interiors

Posted 8 months ago

Folk Interiors Ltd is rated 4.8 based on 4,640 reviews