Name: Folk Interiors Ltd
Rating: 4.85

“Not arrived, no shipping update provided either - just that it was being prepared for shipping. Was meant to be on a 48-hour tracked service from date of order - last Sunday with working day Monday, so should've arrived yesterday. Was intended as a gift for a birthday today!”

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Posted 1 month ago

Hello Jody, Thank you for your feedback, and we’re so sorry to hear about the disappointment caused — we completely understand how frustrating this must have been, especially when your order was intended as a birthday gift. Just to clarify, your order was placed on Saturday morning and was dispatched promptly on Monday when our warehouse reopened, as we operate on business days only. It was sent on a 48-hour tracked service as selected, but unfortunately, there was a delay within the Royal Mail network which was outside of our control. Tracking now shows that the parcel was delivered on Thursday. While it did arrive, we are truly sorry that it didn’t reach you in time for the special occasion. We really value your support and hope to have the opportunity to provide a better experience next time. If there's anything further we can do, please don’t hesitate to get in touch. Warm regards, Vicky Folk Interiors

Posted 1 month ago

“This was my first order with Folk Interiors and im so happy that they stock one of my favourite brands, HK Living. I had purchased a couple of plates to gift a friend for a photo shoot and its been over 2 days and I still haven't received my order.”

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Posted 1 month ago

Dear Hsiao, Thank you for your order and for supporting a small business — and we're really sorry to hear about your frustration. Having checked the tracking, it looks like Royal Mail attempted delivery on Friday but were unfortunately unsuccessful. The parcel is set to be redelivered today. We're so sorry for the delay and any inconvenience this has caused, especially as it was for a gift. Please don’t hesitate to get in touch directly if you need any further help — we're always here to assist and really appreciate your patience. Warm wishes, Vicky Folk Interiors

Posted 1 month ago

“Gift ordered 21 May but still not delivered.”

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Posted 1 month ago

“I haven't got it yet”

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Posted 3 months ago

Hi Pam, We're really sorry to hear you're disappointed and that your order hasn't arrived yet. Just to clarify — your order was placed and dispatched on Wednesday 16th. Friday 18th was a bank holiday, so Royal Mail services were paused, which likely caused a slight delay. We've checked the tracking today, and it's showing that delivery is scheduled for Saturday 19th. This is still within our advertised delivery timeframe, but we completely understand how frustrating any delay can be and truly appreciate your patience. If your parcel doesn’t arrive as expected or you need anything else, please don’t hesitate to reach out. Best wishes, Vicky

Posted 3 months ago

“Unfortunately, only 3 out of a set of 4 wine glasses were delivered. Further the quality of the glasses fell far short of my expectation. However the delivery was prompt and the returns system was straightforward. I look forward to receiving my refund in as short a time as possible.”

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Posted 3 months ago

Hi Anne, Thank you for your order and for taking the time to share your experience — we're so sorry to hear that it fell short of expectations. We sincerely apologise that your set of wine glasses arrived incomplete, and that the quality didn’t meet your hopes. This is certainly not the experience we aim to provide, and we’re grateful that you’ve brought it to our attention. We’re glad to hear that the delivery was prompt and that the returns process was straightforward. Your refund will be processed as quickly as possible, and we’ll follow up to confirm once it has been issued. Thank you again for your feedback — it’s incredibly important to us as a small business, and we’ll be reviewing this with our team and supplier to ensure better quality and accuracy moving forward. Warm regards, Vicky Folk Interiors

Posted 3 months ago

“Keep messaging me to leave feedback - firstly the promo code didn't work, i fed that back but got no reply, secondly the items I ordered still haven't arrived so I am not sure what you want me to say.....!!”

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Posted 3 months ago

Hi Simon, Thank you for your message, and we're genuinely sorry to hear of your frustration — we completely understand how disappointing this must be. We’d like to clarify that your order was placed on Monday 7th and dispatched promptly on Tuesday 8th. According to the latest Royal Mail tracking, it’s due to be delivered today. We’re really sorry that this has felt unclear and for the lack of delivery updates — we absolutely agree this isn’t the smooth experience we aim to provide. We’re also sorry about the issue with the promo code. This was due to a technical error on our end, but we’ve now applied the discount directly to your order, and you should see that reflected in your updated confirmation. We truly appreciate your patience and your support of our small business. If there’s anything more we can do to help, or if you don’t receive your parcel as expected today, please don’t hesitate to get back in touch — we’re here and happy to help. Warm regards, Vicky Folk Interiors

Posted 3 months ago

“My order has still not arrived. And the shipping schedule said it was due to arrive 2 weeks ago”

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Posted 3 months ago

Hello Annie, Thank you for your feedback, and we're very sorry to hear about your experience. We completely understand your frustration with the delay and appreciate how disappointing it must have been when the delivery didn’t arrive as expected. We just wanted to clarify that the item you ordered was on a pre-order basis, with estimated delivery information included at checkout — we’re sorry if this wasn’t more clearly highlighted at the time of purchase. As soon as we received your enquiry on March 25th, we responded to confirm the expected dispatch timeline, and we’re glad to see that your order was successfully delivered on April 3rd. That said, we know how important clear communication is and we’ll certainly review how we can make our pre-order messaging more visible going forward. If there’s anything further we can do to help, or if you'd like to discuss this more directly, please don’t hesitate to reach out to us at info@folkinteriors.com. We truly value your support and hope we can provide a smoother experience next time. Warm regards, Folk Interiors team

Posted 3 months ago

“I emailed multiple times to ask questions and got no reply, just endless emails pushing me to buy stuff. It actively put me off from ordering through you again. sorry”

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Posted 4 months ago

“I wrote to you twice, emmediately after ordering to let you know my address was wrong. Nobody responded and the delivery went to the wrong address. Customer service is so important with deliveries that are heavy, especially when paying £4.50 for delivery. I still haven't received the items and I know live in a different postcode area but I have to go to my old place to wait all day just for this delivery.”

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Posted 5 months ago

“The items have not been delivered and I have not been given any clarity on a delivery date.”

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Posted 5 months ago

Hello, I'm just following your tracking which would have been sent out when it left us. This looks like a Royal Mail Issue. It left us over a week ago tracked 24 so should have been with you last week. I've just left you a voice message and we are following up with Royal Mail now. Katy

Posted 5 months ago

“Hi I didnt buy the purchase that I wanted...after I first purchased the item online sucsessfully...your admin team sent me an email to say that I needed to repurchase it... it then took my money twice for a product I didnt actually recieve...whilst querying this financial issue...you then informed me by email that some one else had purchased it whilst this issue was going on. very disappointed customer”

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Posted 5 months ago

Hello Shirley, We are soryy to read that you did not have a good experince with us. We are a little confused by your review so would like to sort this for you. We can see that you made a purchase with us on the 7th January which was delivered to you on the 10th. You emailed us in the 12th as you wanted to purchase other items but there was some queiry on the shipping costs. We offered to send you a bespoke invoice whilst we looked in this. You then replied that you had purchased from another retailer so no longer needed these items. May we ask if you are maybe getting us confused with this retailer? Kind regards Folk Interiors Team x

Posted 5 months ago

“My order still hasn’t arrived and I am unable to track the parcel”

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Posted 6 months ago

Hello Catherine, Thank yo for your valued order. We are sorry to learn of the delay in your delivery. Tracking this today we can see that it was delivede to you yesterday, 17th January. Your review came through to us at 15:46 but tracking is showing as delivered at 15:05. We do hope this has been delivede to the correct address? We will message you personally in hope to get this sorted for you as we have a photo and proof of delivery. Many apologies for any inconviernce here. Kind regards The Folk Interiors team x

Posted 6 months ago

“Very disappointed with product very small and flimsy wouldn’t by from you again”

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Posted 6 months ago

Hello Steven, we wish to thank you for your purchase of the HKLiving orange ceramic space side table. We are sorry to learn that you are not happy with the quality or finish. We would again like to offer you the free return that we put to you this week but as you have decided to keep this we hope you can grow to love it as much as we do. Kind regards The Folk Interiors Team

Posted 6 months ago

“Not happy with the cheapness of the product or customer services for not replying.”

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Posted 6 months ago

Hello Victoria, Thank you for your valued order. We are sorry you where not happy with the linen shade and once again sorry for the delay in our initial reply to your email informing us that you could not use our return portal. A QR code has now been emailed to you. We do like to reply to our customers emails within 24 hours but after the Christmas break we are playing a little catch up so do apologise for any inconvenience caused to you. We do hope we can get it right for you next time. Kind regards The Folk Interiors Team x

Posted 6 months ago

“I haven’t received the order yet”

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Posted 6 months ago

Hello Lucy, Firstly, we hope you’re well today and have had a fabulous festive holiday. Thank you so much for placing an order with us at Folk Interiors - as a small business, your support really means a lot to us :) The order placed on the 26th December, dispatched on the 30th. Tracking is showing that this was delivered on the 3rd January. Sorry if this is not the case. We will message you privately to see how we can help. We are both very sorry for the delay any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards The Folk Interiors team x

Posted 6 months ago

“I have been asked to review this product that I haven’t yet received and it is 4 days after expected delivery date.”

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Posted 6 months ago

Hello Shelia, Firstly, we hope you’re well today and have had a fabulous festive holiday. Thank you so much for placing an order with us at Folk Interiors - as a small business, your support really means a lot to us :) The order placed on the 27th December, dispatched on the 2nd January and delivered on the 4th. We are sorry this order missed our post on the 30th when our warehouse was opened. We did our best to meet the demand on orders coming in within this Christmas week but did make a note at the checkout that all orders placed within this week would be dispatched after the 30th to avoid any disappointment. Sorry if this was missed. As a good will gesture we have refunded you fro the postage of this order. We are both very sorry for the delay any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards The Folk Interiors team x

Posted 6 months ago

“Nice product but a shame as I paid nearly as much as the item from express despatch and it was sent late with no email updates to warn me”

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Posted 7 months ago

Hello Kaneesha, We are sorry to learn of your order being delivered late. We can see that this order placed on Friday evening was dispatched by us on Monday but not delivered to you until the 6th. This is not what we expect from Royal Mail and is not their usual delivery. We have on this occasion refunded you for this postage. We hope this goes someway as an apology to you for this delay and inconvenience. Kind regards Folk Interiors

Posted 7 months ago

“I'd love to write you a review of the product that I ordered as a gift for a step daughter a week ago. Unfortunately she is still awaiting the delivery.”

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Posted 7 months ago

Hello Linda, Thank you for your valyed order. We are sorry to learn of the delay on your order. This was dispatched by us on the same day as you ordred but we can see this is taking its time to get to your town. 7 days is not the usual turnaround for Royal Mail. Tracking this today it looks set to arrive in your local depo so delivery will be very soon we are sure. We are both very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards Folk Interiors team x

Posted 7 months ago

“The items, ceramic mugs, were broken when the package was opened.”

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Posted 7 months ago

Hello Simon, Thank you for our valued order. We are so sorry to see that one of the mugs arrived to your brother broken. We can only presume this was done in transit,. We have spoken to our brother directly and will be having another out to him asap. Once again we are very sorry for any inconvenience caused to both. Kind regards Folk Interiors

Posted 7 months ago

“Sadly never arrived - can you investigate? Really disappointed as was hoping to have by now re. Your delivery guideline on website . Thanks .”

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Posted 8 months ago

Hello Lucie, We are sorry to hear you are still without your order. As per our email to you a couple of days ago this is still pending awaiting you to arrange a redelivery. They attempted delivery to you on the 16th and again on the 19th. I have this morning sent you a link so you can arrange a redelivery but if you would wish for us to do this for you please do let us know a convenient day or alternative address/safe place? May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes The Folk Interiors Team x

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Folk Interiors Ltd Reviews