Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.84

4.8 Rating 4,337 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 12th July 2025

203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katy You should realise that asking how you've done before the goods have been received is not a good start. However the main issue is with the very poor packaging with no tissue paper or anything to protect them. Consequently the poor mice have been very squashed and the ballerina particularly looks in a bad way. Perhaps you can tell me how to revive the poor thing, especially her ears.? You must realise that your parcels can end up at the bottom of a sack and need a bit of protection. Rosemary”

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Posted 1 week ago

“I ordered 2 items with folk but I only get updated about 1 item. What happened to the 2nd item?”

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Posted 1 week ago

Hello Julia, We are very sorry for the confusion — and for the frustration this has caused. The second item on your order is actually a pre-order, as stated in the product title. Our usual policy is to dispatch orders once all items are in stock, but in this case we sent the first item ahead so you didn’t have to wait for everything. The second item is due next week, and it will be dispatched as soon as it arrives with us. We are really sorry if this wasn’t clear at the point of sale — we’ll review the listing to ensure it’s easier to spot in future. If you need any more information, please feel free to contact us directly and we’ll be happy to help. Kind regards, Folk Interiors

Posted 1 week ago

“I haven’t received the replacement for the one out of stock”

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Posted 2 weeks ago

Hi Lizzy, We are really sorry to hear you’re disappointed. We just wanted to clarify that we reached out on 27th November to offer an alternative item, and once you confirmed your choice, the replacement was dispatched on 28th November. As of 30th November, Royal Mail is still showing the parcel as in transit. With the Black Friday period, deliveries are moving a little slower than usual, but it is on its way to you. If you need any help tracking it or would like us to follow up with Royal Mail, we’re always here to help — please feel free to get in touch with us directly. Kind regards, Folk Interiors

Posted 2 weeks ago

“I have not received my shipment”

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Posted 2 weeks ago

hello Julie, We are really sorry to hear you haven’t received your shipment yet — we completely understand how frustrating that is. We have checked your order and can confirm it was placed on Sunday 23rd, dispatched on Wednesday 26th, and the Royal Mail tracking is showing that it is due for delivery today (29th). Apologies for the delay — with Black Friday week, both the postal service and our own dispatch turnaround have been running a little slower than usual due to the high volume of orders. We’re working hard to get everything out as quickly as possible. If you need any help or would like us to monitor the tracking for you, please feel free to get in touch — we’re here to help. Kind regards, Folk Interiors

Posted 2 weeks ago

“One of the items arrived broken, the package was very big for 2 smallish boxes which might have caused the damage”

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Posted 2 weeks ago

Hello Sian, We are really sorry to hear that one of your items arrived broken — that’s never the experience we want for our customers. We did reply to your email as soon as we picked it up and arranged for a replacement bowl to be sent out to you, which is now already in process. We always want the chance to put things right, so we’re sorry we didn’t have the opportunity to respond before the review was posted. If there’s anything more we can help with or anything else you’d like us to resolve, please do feel free to get in touch — we’re always here to help. Kind regards, Folk Interiors Team.

Posted 2 weeks ago

“Total con. The card doesn’t light up and there is no movement or music. Big waste of money.”

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Posted 2 weeks ago

Hello Bill, Thank you for your review. I’m sorry to hear you’ve had a disappointing experience, but I’ve checked our system and we don’t have any orders under your details — and we also don’t sell cards or any light-up greeting products. It looks like this review may have been intended for a different retailer. We’re Folk Interiors, and we don’t stock the type of item you’re referring to. If you think this may be an error or there’s anything we can help clarify, please feel free to get in touch. Kind regards, Folk Interiors

Posted 2 weeks ago

“I can’t really review , as I have not received the goods yet which is disappointing as it’s for my granddaughter”

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Posted 2 weeks ago

“Ordered and paid for a number of items with gift wrapping to be delivered in 2-3 days. Over a week later I am still waiting. I get emails about a parcel being out for delivery by Royal Mail, but the track & trace code is wrong and takes me nowhere. See screenshot attached. Clicking the track button produces nothing. Then I get an email saying I have to come and collect the parcel. What is going on there. If Folk cannot get purchases delivered, you should try a different business model! And all this without even being able to review actual product!!!”

Helpful Report

Posted 4 weeks ago

Hello David, Thank you for your order and feedback. We’re very sorry for the delivery confusion. Your order was dispatched on 11th November, with Royal Mail attempting delivery on 14th and again on the 15th November. We understand this caused frustration with the tracking and collection notices. We’d be happy to help rebook delivery or arrange collection — We have messaged you directly so we can resolve this quickly. Thank you for your patience, and we hope you enjoy your items once they arrive. Warm regards, Folk Interiors

Posted 3 weeks ago

“I still have not received my order how long should I be expected to wait? I was in when the tracking said it was undeliverable? Help me get my order or send my money back”

Helpful Report

Posted 1 month ago

Hello Karan, We’re very sorry for the delivery issues you’ve experienced. The order was dispatched on 6th November, but tracking shows it was refused by you on 10th November and is now being returned to us via Royal Mail. We’d be happy to resend your order, send it to an alternative address if that’s easier, or provide a full refund — whatever works best for you. We truly apologise for the inconvenience and are committed to getting this resolved quickly. Warm regards, Folk Interiors

Posted 1 month ago

“We had an update of our order on the 29/9 to say there was a delay of 2-3 weeks , which is fine , it’s now been nearly 5 weeks and we have been told it’s out for delivery but no additional updates from you . We are still awaiting our cups. Poor customer care”

Helpful Report

Posted 1 month ago

Dear Charles, We’re so sorry for the delay and the frustration this caused. The HKLiving warehouse has been incredibly busy with the launch of their new collection, which unfortunately slowed dispatch. We’re pleased to confirm your order was delivered today. We truly appreciate your patience and understanding, and we hope you love your new cups now they’ve arrived. If there’s anything more we can do to make this right, please don’t hesitate to get in touch — we’d love the chance to restore your confidence in us. Warm regards, Folk Interiors

Posted 1 month ago

“Very poor experience with Folk Interiors. I bought 4 HKLiving Mugs. The mugs that arrived looked nothing like the images online. The images of ordered compared to received are below. I reported this to Folk interiors on the 27th of July (the day they arrived). Communication was very poor, after an initial reply and response I heard nothing further from the company. I had to initiate a further phone call to chase it up. Five days later I got a response with images of better matched Mugs. I have finally received the product I ordered on the 22nd of August (initially ordered on the 23rd of July). There has been no gesture of good will. I will not be recommending this company.”

Helpful Report

Posted 3 months ago

Hi Michele, Thank you for your feedback. We’re very sorry for the frustration this situation has caused and truly appreciate your patience throughout. We understand that the mugs you received look different from what you expected, and we appreciate you sharing the photos with us. To clarify the timeline: 27th July: We received your email and replied within 24 hours, offering a swap or refund at no further cost to you. 4th August: You requested a swap. 13th August: We sent photos of the available mugs to confirm the colours, as one design was still awaiting restock. 18th August: We followed up for your confirmation, which we received, and the replacement mugs were sent promptly. The collection of the unwanted mugs hasn’t taken place yet, as the courier has informed us that they where unable to pick them up. We’re contacting you privately to arrange a convenient alternative date. As a gesture of goodwill, we’ve sent you a discount code via email for use on a future order. We sincerely apologise for any inconvenience and hope this helps make up for the delay. Thank you again for your patience and understanding. Warm regards, Vicky Folk Interiors

Posted 3 months ago

“Not arrived, no shipping update provided either - just that it was being prepared for shipping. Was meant to be on a 48-hour tracked service from date of order - last Sunday with working day Monday, so should've arrived yesterday. Was intended as a gift for a birthday today!”

Helpful Report

Posted 6 months ago

Hello Jody, Thank you for your feedback, and we’re so sorry to hear about the disappointment caused — we completely understand how frustrating this must have been, especially when your order was intended as a birthday gift. Just to clarify, your order was placed on Saturday morning and was dispatched promptly on Monday when our warehouse reopened, as we operate on business days only. It was sent on a 48-hour tracked service as selected, but unfortunately, there was a delay within the Royal Mail network which was outside of our control. Tracking now shows that the parcel was delivered on Thursday. While it did arrive, we are truly sorry that it didn’t reach you in time for the special occasion. We really value your support and hope to have the opportunity to provide a better experience next time. If there's anything further we can do, please don’t hesitate to get in touch. Warm regards, Vicky Folk Interiors

Posted 6 months ago

“This was my first order with Folk Interiors and im so happy that they stock one of my favourite brands, HK Living. I had purchased a couple of plates to gift a friend for a photo shoot and its been over 2 days and I still haven't received my order.”

Helpful Report

Posted 6 months ago

Dear Hsiao, Thank you for your order and for supporting a small business — and we're really sorry to hear about your frustration. Having checked the tracking, it looks like Royal Mail attempted delivery on Friday but were unfortunately unsuccessful. The parcel is set to be redelivered today. We're so sorry for the delay and any inconvenience this has caused, especially as it was for a gift. Please don’t hesitate to get in touch directly if you need any further help — we're always here to assist and really appreciate your patience. Warm wishes, Vicky Folk Interiors

Posted 6 months ago

“Gift ordered 21 May but still not delivered.”

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Posted 6 months ago

“I haven't got it yet”

Helpful Report

Posted 7 months ago

Hi Pam, We're really sorry to hear you're disappointed and that your order hasn't arrived yet. Just to clarify — your order was placed and dispatched on Wednesday 16th. Friday 18th was a bank holiday, so Royal Mail services were paused, which likely caused a slight delay. We've checked the tracking today, and it's showing that delivery is scheduled for Saturday 19th. This is still within our advertised delivery timeframe, but we completely understand how frustrating any delay can be and truly appreciate your patience. If your parcel doesn’t arrive as expected or you need anything else, please don’t hesitate to reach out. Best wishes, Vicky

Posted 7 months ago

“Unfortunately, only 3 out of a set of 4 wine glasses were delivered. Further the quality of the glasses fell far short of my expectation. However the delivery was prompt and the returns system was straightforward. I look forward to receiving my refund in as short a time as possible.”

Helpful Report

Posted 8 months ago

Hi Anne, Thank you for your order and for taking the time to share your experience — we're so sorry to hear that it fell short of expectations. We sincerely apologise that your set of wine glasses arrived incomplete, and that the quality didn’t meet your hopes. This is certainly not the experience we aim to provide, and we’re grateful that you’ve brought it to our attention. We’re glad to hear that the delivery was prompt and that the returns process was straightforward. Your refund will be processed as quickly as possible, and we’ll follow up to confirm once it has been issued. Thank you again for your feedback — it’s incredibly important to us as a small business, and we’ll be reviewing this with our team and supplier to ensure better quality and accuracy moving forward. Warm regards, Vicky Folk Interiors

Posted 8 months ago

“Keep messaging me to leave feedback - firstly the promo code didn't work, i fed that back but got no reply, secondly the items I ordered still haven't arrived so I am not sure what you want me to say.....!!”

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Posted 8 months ago

Hi Simon, Thank you for your message, and we're genuinely sorry to hear of your frustration — we completely understand how disappointing this must be. We’d like to clarify that your order was placed on Monday 7th and dispatched promptly on Tuesday 8th. According to the latest Royal Mail tracking, it’s due to be delivered today. We’re really sorry that this has felt unclear and for the lack of delivery updates — we absolutely agree this isn’t the smooth experience we aim to provide. We’re also sorry about the issue with the promo code. This was due to a technical error on our end, but we’ve now applied the discount directly to your order, and you should see that reflected in your updated confirmation. We truly appreciate your patience and your support of our small business. If there’s anything more we can do to help, or if you don’t receive your parcel as expected today, please don’t hesitate to get back in touch — we’re here and happy to help. Warm regards, Vicky Folk Interiors

Posted 8 months ago

“My order has still not arrived. And the shipping schedule said it was due to arrive 2 weeks ago”

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Posted 8 months ago

Hello Annie, Thank you for your feedback, and we're very sorry to hear about your experience. We completely understand your frustration with the delay and appreciate how disappointing it must have been when the delivery didn’t arrive as expected. We just wanted to clarify that the item you ordered was on a pre-order basis, with estimated delivery information included at checkout — we’re sorry if this wasn’t more clearly highlighted at the time of purchase. As soon as we received your enquiry on March 25th, we responded to confirm the expected dispatch timeline, and we’re glad to see that your order was successfully delivered on April 3rd. That said, we know how important clear communication is and we’ll certainly review how we can make our pre-order messaging more visible going forward. If there’s anything further we can do to help, or if you'd like to discuss this more directly, please don’t hesitate to reach out to us at info@folkinteriors.com. We truly value your support and hope we can provide a smoother experience next time. Warm regards, Folk Interiors team

Posted 8 months ago

“I emailed multiple times to ask questions and got no reply, just endless emails pushing me to buy stuff. It actively put me off from ordering through you again. sorry”

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Posted 9 months ago

“I wrote to you twice, emmediately after ordering to let you know my address was wrong. Nobody responded and the delivery went to the wrong address. Customer service is so important with deliveries that are heavy, especially when paying £4.50 for delivery. I still haven't received the items and I know live in a different postcode area but I have to go to my old place to wait all day just for this delivery.”

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Posted 10 months ago

Folk Interiors Ltd is rated 4.8 based on 4,337 reviews