Name: Folk Interiors Ltd
Rating: 4.88

“I have already emailed you twice regarding a missing item in my delivery but have had no response - I wonder if you can please let me know when delivery of the inner down cushion will be? Many thanks”

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Posted 3 months ago

Hello Holly, Thank you for taking my call yesterday. Just to follow up here we can confirm the missing cushion inner that was accidentally missed out at the packing is now on its way to you. We are both very sorry for this delay yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes Folk Interiors team x

Posted 3 months ago

“Havent received anything except platitydes”

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Posted 3 months ago

Apologies. We are a very small business and don't use a fulfilment company. We have been working very hard over the last three days to catch up on Christmas orders. I can see your order has been delivered this morning. Thank you for supporting my small business Katy x

Posted 3 months ago

“I have not received my order and have had no reply from the company”

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Posted 4 months ago

Hello, thank you for your valued order placed with us on the 6th December. Looking into this I can see that it was packed and dispatched on Friday 8th at 3.05PM. As this was just after our Royal Mail collection I can confirm that this will be collected by them today. Your tracking will become live once this hits the depo later today and should be on track to be with you on Wednesday. Our warehouse staff are working weekends and around the clock to pack and dispatch our orders as fast as possible. Whilst our admin office is closed on a Sunday your email sent to us yesterday has only just been picked up today, Monday. We do apologise for any disappointment or inconvenience caused to you but would like to assure you that all is on track to be with you soon. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes The Folk Interiors team x

Posted 4 months ago

“Haven't received the item yet (on day 5 after ordering, and paying for 1-3 day despatch), nor any explanation as to why it's delayed. However, I have received several marketing emails from them.”

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Posted 5 months ago

Hello Jon, we thank you for your valued order. We can confirm that your order placed on the 20th was dispatched by us on the 23rd and tracking this with Royal Mail we can see that it is in transit. Tracking shows it will be with you on Monday. We do ask customers to please allow 3-5 working days from your receipt of your dispatch notification. Sorry for any disappointment caused to you but we would like to thank you for supporting our small independent business. Kind regards Folk Interiors team

Posted 5 months ago

“I ordered a mirror on 13th of August and as of today (18th of September) I still don’t know where my mirror is or when I’ll receive it. There is no tracking information and while I get responses to my emails, it’s always I’ll check and then no follow up. I would not order from here again.”

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Posted 7 months ago

Dear Melissa, once again we do apologise for this protracted order. This item is leaving us by a third party and as explained there has been a big mix up and we have both been let down. I have emailed you personally with the dates on arrival. We share your frustrations and are so sorry for any disappointment and inconvenience caused to you. We can assure you this is not how we wish to run our business. You will see by so many of our other reviews this is a one off and hope this has not put you off to shop with us again. Best wishes Folk Interiors team x

Posted 7 months ago

“My order was not delivered, and I was not told. The order was for my daughters birthday, and I had to ring Folk as ask where it was.”

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Posted 7 months ago

Hello Susan, we are once again ever so sorry to have let you down and to have missed this important event. We have had a busy few weeks with the shop opening and staff off due to a family emergency so can only apologise that this order was overlooked in informing of you a stock anomaly. It is good to hear that you where happy with the alternative offering we sent you. Once again many apologies for the inconvenience and disappointment caused to you. The Folk interiors team x

Posted 7 months ago

“I placed the order on September 1st for my daughters birthday, but it was never sent, and I was not informed. I had to ring and find out where it was. Alternative items were found, but I do not have much confidence in this firm”

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Posted 7 months ago

Hello Susan, we are once again ever so sorry to have let you down and to have missed this important event. We have had a busy few weeks with the shop opening and staff off due to a family emergency so can only apologise that this order was overlooked in informing of you a stock anomaly. It is good to hear that you where happy with the alternative offering we sent you. Once again many apologies for the inconvenience and disappointment caused to you. The Folk interiors team x

Posted 7 months ago

“Put an order in on, 26.11.2022. Have not received my items. I have e- mailed, and telephoned. No response to my e-mail, left messages on the answer phone , no response. The money for these items, I ordered , has been taken from my account.”

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Posted 1 year ago

“I have never received this order and I have not received a response to my emails asking what to do next. I am appalled by this service, obviously the company has no intention of contacting me as I will be asking for my money back. This order was intended as a Christmas gift.”

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Posted 1 year ago

Hello Diane, I have sent you two emails but it would seem these have gone to your spam folder? We are working through a number of parcels that went missing during the black friday weekend and sending them all out again today. We had to give Royal mail a reasonable time to catch up with these deliveries. Katy

Posted 1 year ago

“I have not received my order and yet you have already sent two chasers for feedback. I would appreciate an update on my order rather than just send these automated emails, when you haven’t even checked if I have received my paid order. Graham”

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Posted 1 year ago

“Unfortunately I’ve not received my order yet”

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Posted 1 year ago

“It would be nice to receive the goods before writing a review. This constant need to be reviewed is becoming a joke. Perhaps I will let you know when the goods arrive.”

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Posted 1 year ago

Hello Diane, I'm so sorry your mugs haven't arrived yet. The Royal mail strikes and the Black Friday weekend coinciding isn't ideal as it's our busiest time of year. I wasn't aware that we sent out more than one review request and these are set to a few days after despatch so I will certainly look into that. Hopefully it will arrive tomorrow. Katy

Posted 1 year ago

“The piece of furniture is great and delivery was very quick post placing the order. The delivery itself though was terrible. Only one man came to deliver the cabinet, asking me, a 5 ft 4 petite woman to help him carry it up and down the stairs. I obliged but sprained my back and have been in agony for over a week (and off work myself). It's not acceptable to make customers carry the furniture especially at risk to their health”

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Posted 1 year ago

Hello, I'm so sorry about this.. I'm not actually sure which order we are talking about as usually we contact deliveries to make them aware that help will be needed at both ends. Perhaps we have the wrong email for you? We use a brilliant courier but we aren't charging for a white glove service. An extra courier is available but it does cost more than the standard delivery and I'm sorry you weren't made aware of that. If you could email me directly on katy@folkinteriors.com that would be great. Katy

Posted 1 year ago

“It’s my first time using them and had to email to chase my delivery as was over a week late, when I asked for a postage refund I have yet to get a response and my order finally arrived nearly 10 working days after it was stated. Disappointed with the lack of customer support so won’t be using them again.”

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Posted 1 year ago

“I still have not received the sample!”

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Posted 1 year ago

Hello Chrissie, Apologies that you haven't received your sample of wallpaper. It was sent the day after you ordered it but I suspect with the jubilee the post has taken a bit longer this week. I'll keep an eye on the tracking and it if doesn't arrive tomorrow we will get another out to you Katy

Posted 1 year ago

“Ordered for the 1st time as I found a pair of children's sandals that was much cheaper than other retailers. I found the delivery costs very high (£5) for the time it took to get to me (1 week). I did not receive the confirmation email but had taken note of the order number and eventually received the dispatch email. When I received the order, I found that they sent me the wrong size and subsequently saw that they don't do free returns so it's costing me another £5 to send this back via DPD (only option available on the site). I emailed customer service asking for an exchange and if they would wave delivery fees for this as they had sent me the wrong size. I never got a response. So I've spent £10 for nothing and am now going to have to keep a close eye on whether my refund comes in. I will not be lured by discounted prices anymore and will buy from trusted retailers.”

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Posted 1 year ago

Hello, I apologise that you have had a bad experience. Please can you email me on katy@folkinteriors.com. The confirmation email will have been sent to the email you ordered with but sometimes this goes to your junk depending on the filters you have set. We don't offer free returns but would not charge you for the return of something that was sent in error or damaged. You can use the portal here https://folk-interiors.shipping-portal.com/rp/ Hopefully speak soon Katy

Posted 1 year ago

“No updates on delivery And following up with customers”

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Posted 1 year ago

“I’ll be happy to provide a review when I receive my order. However, so far, although aIhave paid for the item, I’ve received no further communication about its dispatch or when I can expect it to be delivered. I think that this part of the process falls far behind that of other retailers in what is now a mainly online retail experience.”

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Posted 1 year ago

Hello, Apologies you haven't received any tracking? This would have been sent to your email that you ordered with along with the order confirmation and information about delivery? It might have gone to your junk if you have filters set to high. I will email you now again with the tracking. Katy

Posted 1 year ago

“Parcel not received yet!”

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Posted 2 years ago

“I bought a HK Living triangle floor lamp for £239. It is amazingly poor quality for the price. It was very difficult to put together, it doesn’t screw in evenly no matter what I do. And it is very unstable. The base should be weighted, but it isn’t and so the balance of the lamp is off. I expect so much more from such an expensive lamp and am disappointed. I bought it as a design piece. It honestly feels like a 30 quid lamp. I emailed Folk Interiors about this straight away and have had no response. I don’t mind waiting a few days for a resolution if needed but when a customer has received a faulty product, at least acknowledge their email. I’ve emailed a couple of times now. I can see from reviews that other customers have had this experience. It’s disappointing as the product was packaged well, including with some beautiful wrap around another product I bought and a cute note.”

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Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Folk Interiors Ltd Reviews