Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.85

4.9 Rating 4,190 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 4,190 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 27th April 2025

201

Anonymous

Anonymous // 01/01/2019

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“Service and delivery were good but the cushion inners that I ordered were quite thin and could have done with twice as much feather stuffing. I considered returning them but really needed them for the weekend so I kept them. I wouldn't order this item again.”

Helpful Report

Posted 1 month ago

Hi Amanda, Thank you so much for your order and for taking the time to share your feedback. We're really pleased to hear you were happy with our service and delivery, but we're sorry to learn that the cushion inners didn’t meet your expectations. We always aim to offer products that our customers will love, so it’s really helpful to know your thoughts on the filling. We’ll be sure to pass this feedback on to our supplier as we continually look for ways to improve the quality of our products. We're sorry again for the disappointment, but we truly appreciate your support of our small business. If there's anything further we can do to help or if you'd like to chat through alternative options in future, we're always here. Warm regards, Vicky Folk Interiors

Posted 1 month ago

“Lovely online experience - great selection of products. Amazing customer service”

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Posted 1 month ago

Yey thanks for the great review, hopefully we will see you again soon. Love Helen. X

Posted 1 month ago

“Have had them before, love them 🥰”

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Posted 1 month ago

Thanks for the 5* review. Helen. X

Posted 1 month ago

“Unfortunately, only 3 out of a set of 4 wine glasses were delivered. Further the quality of the glasses fell far short of my expectation. However the delivery was prompt and the returns system was straightforward. I look forward to receiving my refund in as short a time as possible.”

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Posted 1 month ago

Hi Anne, Thank you for your order and for taking the time to share your experience — we're so sorry to hear that it fell short of expectations. We sincerely apologise that your set of wine glasses arrived incomplete, and that the quality didn’t meet your hopes. This is certainly not the experience we aim to provide, and we’re grateful that you’ve brought it to our attention. We’re glad to hear that the delivery was prompt and that the returns process was straightforward. Your refund will be processed as quickly as possible, and we’ll follow up to confirm once it has been issued. Thank you again for your feedback — it’s incredibly important to us as a small business, and we’ll be reviewing this with our team and supplier to ensure better quality and accuracy moving forward. Warm regards, Vicky Folk Interiors

Posted 1 month ago

“Very good quality cushions. I bought them as a gift for my sister and she was delighted with them! The delivery was great too - quick and I was kept informed of progress. Wouldn't hesitate from buying online from Folk Interiors again. 5 stars!”

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Posted 1 month ago

“Easy ordering and quick delivery. Packaged securely and super items. Will use again. Thank you.”

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Posted 1 month ago

Yey, glad you are happy with your purchase, see you again soon. Love Helen. X

Posted 1 month ago

“So pleased with my beautiful mugs, will be coming back for more 🙂”

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Posted 1 month ago

Lovely. Thanks so much for leaving us a review. Helen. X

Posted 1 month ago

“Had a slight issue placing my order but Katy was very quick to get back to me and resolve this. Order arrived quickly and I'm very pleased with it.”

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Posted 1 month ago

Thanks so much for leaving us a review. Helen. X

Posted 1 month ago

“Keep messaging me to leave feedback - firstly the promo code didn't work, i fed that back but got no reply, secondly the items I ordered still haven't arrived so I am not sure what you want me to say.....!!”

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Posted 1 month ago

Hi Simon, Thank you for your message, and we're genuinely sorry to hear of your frustration — we completely understand how disappointing this must be. We’d like to clarify that your order was placed on Monday 7th and dispatched promptly on Tuesday 8th. According to the latest Royal Mail tracking, it’s due to be delivered today. We’re really sorry that this has felt unclear and for the lack of delivery updates — we absolutely agree this isn’t the smooth experience we aim to provide. We’re also sorry about the issue with the promo code. This was due to a technical error on our end, but we’ve now applied the discount directly to your order, and you should see that reflected in your updated confirmation. We truly appreciate your patience and your support of our small business. If there’s anything more we can do to help, or if you don’t receive your parcel as expected today, please don’t hesitate to get back in touch — we’re here and happy to help. Warm regards, Vicky Folk Interiors

Posted 1 month ago

“Items delivered did not all match the pictured ones. Delivery slow (6 days) and communication re delivery poor.”

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Posted 1 month ago

Hello Elaine, Thank you for your order and for taking the time to leave a review. We're sorry to hear that your experience didn’t meet expectations. Just to clarify, your order was placed on a Friday and dispatched on the following Monday, as we’re closed over the weekend. A dispatch email was sent that day to let you know it was on its way, and delivery was completed on the Thursday — within three working days. However, we completely understand how the timing may have felt longer, and we’ll certainly take your feedback on board to improve how we communicate this more clearly. We’re also sorry to hear that not all items matched the images. We'd really appreciate the chance to look into this for you — if you could send us a quick email to info@folkinteriors.com with more details or a photo, we’ll do our best to resolve the issue. Thank you again for your support — it means a lot to us as a small independent business. Warmest wishes, Vicky Folk Interiors

Posted 1 month ago

“We are delighted with our purchase from Folk Interiors Ltd.”

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Posted 2 months ago

So pleased, thanks for leaving us a review. Love Helen. X

Posted 1 month ago

“Excellent transaction. Good communication, great product and speedy delivery. Thank you!”

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Posted 2 months ago

Amazing, hope to see you again soon, thank you for leaving us a review we really do appreciate it. Love Helen. X

Posted 1 month ago

“Lovely mug for my coffee….please do a really big one!”

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Posted 2 months ago

“It’s lovely. My girlfriend is very happy with it!”

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Posted 2 months ago

Thanks for leaving us a review, glad your girlfriend is happy with her gift. Helen.

Posted 2 months ago

“Efficient service and rabbits arrived in perfect condition!”

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Posted 2 months ago

Glad your rabbits arrived safe and sound, thanks for leaving us a review. Helen. X

Posted 2 months ago

“Lovely coffee cups and quick delivery.”

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Posted 2 months ago

“Great website, fast delivery and well packaged. I will be using again”

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Posted 2 months ago

Yey, thanks so much for the lovely review. Helen. X

Posted 2 months ago

“Everything I've ordered has always been what I hoped for. Well packed and prompt delivery. Good communication. Beautiful ceramics for personal use and gifts.”

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Posted 2 months ago

We really appreciate your lovely review, thank you so much. Helen. X

Posted 2 months ago

“Item not in stock. Have waited three weeks still not delivered”

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Posted 2 months ago

Hello Jill, Thank you for your feedback, and we're very sorry to hear that you were disappointed with your experience. We just wanted to reassure you that as soon as we were aware of a delay with your order, we reached out on March 14th, a day after you ordering to keep you informed. We really appreciated your kind reply on March 16th confirming you were happy to wait. Your order was dispatched on April 1st and delivered on the evening of April 3rd — so it may have arrived just after your review was posted. We completely understand that delays can be frustrating, and we’re truly sorry for any inconvenience caused in the meantime. We’re grateful for your patience, and we hope you’re pleased with the butter dish now it’s arrived. If there’s anything else we can do or if you'd like to share further thoughts, please don’t hesitate to reach out to us at info@folkinteriors.com Warmest regards, The Folk Interiors team

Posted 2 months ago

“Very helpful and products purchased were of great quality.”

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Posted 2 months ago

Glad you are happy with your purchase, we hope to see you at Folk again soon. Love Helen. X

Posted 1 month ago

Folk Interiors Ltd is rated 4.9 based on 4,190 reviews