Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.84

4.8 Rating 4,373 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 12th July 2025

203

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase of Big Brother and Big Sister Tricycle Mice - they are adorable! They arrived exceptionally quickly and very well packaged. This was my first purchase of Maileg Mice, and I hope to add many more to my collection in the future -both other members of the Mouse family, and furniture items. I will definitely buy from this company again as I was very impressed with their service.”

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Posted 2 weeks ago

“Fast delivery where you can feel that the owner takes care”

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Posted 2 weeks ago

“Absolutely love these coffee cups. Good communication although delivery took a little longer than anticipated but it’s that time of year. Would definitely buy from you again!”

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Posted 2 weeks ago

“Great selection great service!±”

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Posted 3 weeks ago

“Very easy to place order. Goods not arrived yet but looking forward to receiving them soon.”

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Posted 3 weeks ago

“Good communication on the phone. Good response to my request/questions. Prompt delivery with excellent packaging. Lovely items.”

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Posted 3 weeks ago

Thanks so much for your kind words, Dennis. We’re really glad you were happy with the communication, delivery, packaging, and that you love your items. Kind regards, Team Folk Interiors Ltd

Posted 3 weeks ago

“Great all round . Delivery was quick and communication excellent re delivery . Also very pleased with my Maileg pixie”

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Posted 3 weeks ago

Thanks so much for your kind words, Ruth. We’re really glad you were happy with the delivery speed, communication, and that you love your Maileg pixie. Kind regards, Team Folk Interiors Ltd

Posted 3 weeks ago

“Katy You should realise that asking how you've done before the goods have been received is not a good start. However the main issue is with the very poor packaging with no tissue paper or anything to protect them. Consequently the poor mice have been very squashed and the ballerina particularly looks in a bad way. Perhaps you can tell me how to revive the poor thing, especially her ears.? You must realise that your parcels can end up at the bottom of a sack and need a bit of protection. Rosemary”

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Posted 4 weeks ago

“I made an order and didn’t hear anything from the company after the expected dispatch date so I called them myself. I was told item I ordered was no longer in stock so they were waiting for delivery the following week. Disappointed at the level of customer service due to lack of any update or iota of communication. Also, when they picked up the phone they were in the middle of another conversation which I found to be unprofessional. However, after I called a replacement was made and my order was shipped to me the same day and goods were as described. So thank you for being so prompt at rectifying the delay upon my call much appreciated.”

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Posted 4 weeks ago

Hello Catherine, Thank you for taking the time to leave this feedback, and we are truly sorry for your disappointing experience. You’re absolutely right — you should have been contacted as soon as we became aware of the stock issue, and it was our responsibility to update you before the expected dispatch date. We completely understand how frustrating the lack of communication must have been, and we’re very sorry you had to chase us. We also apologise for the unprofessional impression given when your call was answered. This is not the standard we aim for, and we are addressing this with our team to ensure it doesn’t happen again. We are glad we were able to rectify things quickly once you reached out, and that your order was shipped the same day and arrived as described — but we fully appreciate that the service you received beforehand fell short of expectations. Thank you again for your honest feedback. We are taking it seriously and using it to improve our communication moving forward. Kind regards, Folk Interiors

Posted 4 weeks ago

“I happened upon the website full of lovely items, I ordered various bowls and mugs. I accidentally ordered duplicate items and contacted them to ask if this could be corrected. This was done quickly and the items refunded. I could not fault their efficient friendly customer service and will definitely be using Folk Interiors again!”

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Posted 4 weeks ago

Thanks so much for your kind words, Rebecca. We’re really glad you were happy with our efficient service and the quick refund, and that you’ll be using Folk Interiors again. Kind regards, Team Folk Interiors Ltd

Posted 3 weeks ago

“I ordered 2 items with folk but I only get updated about 1 item. What happened to the 2nd item?”

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Posted 4 weeks ago

Hello Julia, We are very sorry for the confusion — and for the frustration this has caused. The second item on your order is actually a pre-order, as stated in the product title. Our usual policy is to dispatch orders once all items are in stock, but in this case we sent the first item ahead so you didn’t have to wait for everything. The second item is due next week, and it will be dispatched as soon as it arrives with us. We are really sorry if this wasn’t clear at the point of sale — we’ll review the listing to ensure it’s easier to spot in future. If you need any more information, please feel free to contact us directly and we’ll be happy to help. Kind regards, Folk Interiors

Posted 4 weeks ago

“always happy with Folk”

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Posted 4 weeks ago

Thanks so much, see you again soon.

Posted 4 weeks ago

“I haven’t received my item yet, so the review could be premature. But so far so good. I came to the website having visited the beautiful shop in Exeter and purchased a basket I saw there.”

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Posted 4 weeks ago

“Lovely items beautifully packaged and quick delivery”

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Posted 1 month ago

Thanks so much for your kind words, Abi. We’re really glad you’re happy with the items, packaging and quick delivery. We look forward to serving you again soon. Kind regards, Team Folk Interiors Ltd

Posted 3 weeks ago

“Gorgeous mugs delivered quickly. Thanks!☺️”

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Posted 1 month ago

Thanks so much for your kind words. We’re really glad you’re happy with the mugs and that the delivery was quick. Kind regards, Team Folk Interiors Ltd

Posted 3 weeks ago

“I love the mugs. I must admit I didnt understand pre- order but was happy to wait a bit as it was avgift for me and they are so fab I just want to look at them lovingly. Looking to buy something else now”

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Posted 1 month ago

Thanks so much for your kind words, Heather. We’re really glad you love the mugs and that the pre-order worked for you. We appreciate your support and hope to serve you again soon. Kind regards, Team Folk Interiors Ltd

Posted 3 weeks ago

“Paid for 24 hour tracking but did not get it delivered within the time frame”

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Posted 1 month ago

Hi Lian, We are very sorry to hear your order didn’t arrive within the expected timeframe. We did send your parcel on a 24-hour tracked service on Friday, but after checking the tracking, it’s still showing as in transit, which should not be the case — it should have arrived yesterday. With the Black Friday period, Royal Mail services have unfortunately been slower than usual, but we completely understand how frustrating this is. We’ve refunded your express postage, and we’ll also be taking this up directly with Royal Mail to understand what went wrong. If there’s anything else we can help with, please feel free to get in touch — we’re always here to support our customers. Kind regards, Folk Interiors

Posted 1 month ago

“Really great communication, support was amazing when something I ordered wasn't available and shopping time was really fast!”

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Posted 1 month ago

Thanks so much for your lovely review Rebecca. We’re really glad you were happy with the communication, the support when something wasn’t available, and that your shopping experience was speedy. Kind regards, Team Folk Interiors Ltd

Posted 3 weeks ago

“I haven’t received the replacement for the one out of stock”

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Posted 1 month ago

Hi Lizzy, We are really sorry to hear you’re disappointed. We just wanted to clarify that we reached out on 27th November to offer an alternative item, and once you confirmed your choice, the replacement was dispatched on 28th November. As of 30th November, Royal Mail is still showing the parcel as in transit. With the Black Friday period, deliveries are moving a little slower than usual, but it is on its way to you. If you need any help tracking it or would like us to follow up with Royal Mail, we’re always here to help — please feel free to get in touch with us directly. Kind regards, Folk Interiors

Posted 1 month ago

“Beautiful ceramics.”

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Posted 1 month ago

Thanks so much for your kind words, Nikki. We’re really glad you’re happy with your purchase. Kind regards, Team Folk Interiors Ltd

Posted 3 weeks ago

Folk Interiors Ltd is rated 4.8 based on 4,373 reviews