Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.84

4.8 Rating 4,337 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.8

Based on 4,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

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Folk Interiors Ltd 5 star review on 12th July 2025

203

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t really review , as I have not received the goods yet which is disappointing as it’s for my granddaughter”

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Posted 2 weeks ago

“The products folk interior sell are beautiful, packaged with care and the customer service is another level. I made an error with an order and email to ask if I could switch 2 products, no questions asked products switched and a speedy delivery. Cant give this company enough stars.”

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Posted 2 weeks ago

“Bought 3 of the new christmas cards (order 10801) and 2 of them work fine with sound and lights. The ballet card has NO button to press to activate it , although the enclosure envelope shows where it is ? Sent compaint email to Lumipop but they have not yet responded.”

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Posted 2 weeks ago

Hi there, Thank you for your review. I’ve had a look into this, but we don’t sell Christmas cards and can’t find an order under 10801. It seems this may have been intended for a different company, as we’re Folk Interiors and don’t stock Lumipop items. If there’s anything we can help with, please feel free to get in touch, but it does look like this review was for another retailer. Kind regards, Folk Interiors

Posted 2 weeks ago

“First time ordering from Folk. Great communication throughout. Speedy delivery and really well packed. Highly recommend.”

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Posted 2 weeks ago

“Excellent customer service, maileg items gorgeous, very happy happy customer!”

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Posted 3 weeks ago

“Very professional customer service, kept fully informed on delivery and delivered on time- a quality priduct”

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Posted 3 weeks ago

“Package arrived a day later than delivery details were promised and paid for, missing the birthday the purchase was a gift for.”

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Posted 3 weeks ago

Hello Luke, We’re really sorry to hear the parcel didn’t arrive in time for the birthday — we completely understand how disappointing that must have been. We did want to clarify the timeline, as we always aim to be accurate and fair with our deliveries. Your order was placed on the 18th, dispatched the very next working day on the 19th, and delivered on the 22nd, which is within the 2–3 working day delivery timeframe given at checkout. We’re sorry that this still didn’t meet your expectations on this occasion, but we do feel we acted as quickly as possible with the information and services available to us. If there’s anything we can do to help resolve this further, we’d be more than happy to assist — please feel free to contact us directly. Kind regards, Folk Interiors team

Posted 3 weeks ago

“Received my malleg pixies today.great value and so beautiful . Thank you 🥰”

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Posted 3 weeks ago

“Products are beautiful but customer service is very poor. Contacted them about an issue with my order and received no acknowledgement or reply. It’s been 5 days since I contacted them and counting them. There returns process needs significant improvement.”

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Posted 3 weeks ago

Hello Kate, Thank you for your feedback, and I’m really sorry to hear you felt let down by the customer service — that’s never the experience we want for our customers. We’ve looked into this and it appears your message went to our old returns@ email address, which we no longer use. Unfortunately, anything sent there doesn’t reach our team, which is why you didn’t receive a reply. I’m very sorry for the confusion and for the delay this caused. We’re going to message you privately now so we can get this resolved for you as quickly as possible. Thank you again for your honest feedback — it really helps us improve. Warm regards, Folk Interiors Team

Posted 3 weeks ago

“Excellent customer service - super helpful staff. Fast delivery too … a lovely store.”

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Posted 3 weeks ago

“Lovely item. Thank you!”

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Posted 3 weeks ago

“Lovely company to buy from, efficient and friendly.”

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Posted 3 weeks ago

“Beautiful mugs and safely shipped! Thanks”

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Posted 3 weeks ago

“Lovely Hkliving 70s-inspired ceramic bowls and mugs. They arrived promptly and were well packed. Many thanks!”

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Posted 3 weeks ago

“I recently discovered Folk Interiors whilst watching Rosie Henshaw YouTube channel. I fell in love with the Maileg Pixies so ordered a boy & a girl to represent me & my husband 😊.. they have safely arrived today & are absolutely worth the money.. good service will definitely buy more in the future. Would recommend to my family & friends. Many Thanks Libby Stapp”

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Posted 3 weeks ago

“Beautiful bear lovingly packed. Thank you!”

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Posted 3 weeks ago

“Excellent customer service from Vicky! All the HK living ceramic products I received were excellent. There was minor issue which was out of their control but they still went above and beyond to fix it.”

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Posted 3 weeks ago

“Came across Folk Interiors as they had the best price on a toy I was buying for a grandchild for xmas. Great communication. Beautifully wrapped. Great service and will use again. 😊”

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Posted 3 weeks ago

“Item exactly as expected , very well packaged and quick delivery thank you.”

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Posted 3 weeks ago

“Ordered and paid for a number of items with gift wrapping to be delivered in 2-3 days. Over a week later I am still waiting. I get emails about a parcel being out for delivery by Royal Mail, but the track & trace code is wrong and takes me nowhere. See screenshot attached. Clicking the track button produces nothing. Then I get an email saying I have to come and collect the parcel. What is going on there. If Folk cannot get purchases delivered, you should try a different business model! And all this without even being able to review actual product!!!”

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Posted 4 weeks ago

Hello David, Thank you for your order and feedback. We’re very sorry for the delivery confusion. Your order was dispatched on 11th November, with Royal Mail attempting delivery on 14th and again on the 15th November. We understand this caused frustration with the tracking and collection notices. We’d be happy to help rebook delivery or arrange collection — We have messaged you directly so we can resolve this quickly. Thank you for your patience, and we hope you enjoy your items once they arrive. Warm regards, Folk Interiors

Posted 3 weeks ago

Folk Interiors Ltd is rated 4.8 based on 4,337 reviews