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Flowers by Post UK Limited Reviews

4.7 Rating 14,248 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,248 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Penelope Hedgeland
Verified Buyer
“My friends and relatives always receive lovely flowers - and customer service is excellent. I took off one star because my parents' Christmas delivery of flowers didn't arrive due to a technical glitch at their end. Luckily I realised they had not arrived, so I sent an email to FBP and got a call back the next day; their flowers arrived within a couple of days. Have used FBP for years and it is the only time I have experienced an issue.”
Helpful Report
Posted 1 year ago
Dear Penelope, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Denise Neale
Verified Buyer
“First time the flowers have been late ,should of been delivered on Thursday 28th but arrived on saturday 30th,hence the 4 star rating”
Helpful Report
Posted 1 year ago
Dear Denise, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Kevin Cawser
Verified Buyer
“Beautiful flowers, not cheap but good quality, reliable delivery.”
Helpful Report
Posted 1 year ago
Dear Kevin, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
David Leckey
Verified Buyer
“Flowers arrived in a lovely fresh condition.”
Helpful Report
Posted 1 year ago
Dear David, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Ian Neve
Verified Buyer
“My wife received flowers by post and we were pleasantly surprised by their freshness and quality. I have therefore had no compunction about using their service myself. This Chrismas and last I have received complimentary responses from the recipients.”
Helpful Report
Posted 1 year ago
Dear Ian, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Carolyn Dexter
Verified Buyer
“Flowers were lovely but unfortunately they arrived one day late.”
Helpful Report
Posted 1 year ago
Dear Carolyn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies that your order arrived a day late. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Jon Skipworth-button
Verified Buyer
“My orders arrived on time much to the delight of the recipients. Thank you.”
Helpful Report
Posted 1 year ago
Dear Jon, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Angela Wilson
Verified Buyer
“Very good service and value.”
Helpful Report
Posted 1 year ago
Dear Alison, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Sylvia Handcock
Verified Buyer
“Good value for the money and delivered on time.”
Helpful Report
Posted 1 year ago
Dear Sylvia, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Brenda King
Verified Buyer
“Efficient reliable service. Good delivery tracking”
Helpful Report
Posted 1 year ago
Dear Brenda, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Elizabeth Wild
Verified Buyer
“Gorgeous red carnations! All your flowers last a long time, and this is partly why I have been a customer for many years. For the £34 bouquet of red carnations + gypsophila, could I suggest that you add a bit more greenery?”
Helpful Report
Posted 1 year ago
Dear Elizabeth, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Gerard Wareing
Verified Buyer
“Two purchases were made, have already submitted comment which were similar both times.”
Helpful Report
Posted 1 year ago
Dear Gerard, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Geraldine Mackillop
Verified Buyer
“Never had any problems with ordering before but there was a mix up in delivery and my neighbour ended up getting her bouquet twice. The team swung into action very quickly and I was told to keep the second bouquet and I wasn't charged twice. First class customer service.”
Helpful Report
Posted 1 year ago
Dear Geraldine, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Gerard Wareing
Verified Buyer
“Two purchases made for Christmas in advance, situation got complicated due to illness of intended recipients. Sought feedback help, which was forthcoming and we got to destination in time for Christmas.Thank-you.”
Helpful Report
Posted 1 year ago
Dear Gerard, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Brenda Ward
Verified Buyer
“These were sent to my friend in a care home and she relies on the carers to do everything for her so the flowers get plonked in a vase. The flowers look rather average but arrived on time & brought my friend pleasure. Photo attached.”
Helpful Report
Posted 1 year ago
Dear Brenda, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Jan Moran
Verified Buyer
“Alstroemeria letterbox flowers arrived on time; recipient reported a rather limp selection of blooms, which eventually revived after several hours in water. Good outcome after a poor first impression.”
Helpful Report
Posted 1 year ago
Dear Jan, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Peter Nicholson
Verified Buyer
“Recipients very satisfied with flowers that arrived.”
Helpful Report
Posted 1 year ago
Dear Peter, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mike Potter
Verified Buyer
“Freesias well received - but a day later than requested.”
Helpful Report
Posted 1 year ago
Dear Mike, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for your order to arrive a day later than requested. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Stephen Strange
Verified Buyer
“Good selection of flowers to suit all pockets, seem to be good quality. Delivery can be a bit variable, but thats down to good old Royal Mail.”
Helpful Report
Posted 1 year ago
Dear Stephen, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Rosalynd Elliott
Verified Buyer
“The flowers arrived without delay and my friends were delighted with them. The plant I sent to one friend apparently had no card with it though. I know I filled in a greeting on a plain card but this seems to have been forgotten when the order was sent. Not a big problem, but a slight disappointment.”
Helpful Report
Posted 1 year ago
Dear Rosalynd, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the message not being printed on your order. Please be advised your feedback has been noted and the relevant team has been notified. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Flowers by Post UK Limited is rated 4.7 based on 14,248 reviews
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