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Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Mrs Elizabeth Wild
Verified Buyer
“I paid extra for my stepmother to receive the pot rose on Sat 6 March. It's an important day, as her wedding anniversary and the anniversary of my father's death coincide. The rose did not arrive on Sat, Sun or Mon, and I had to contact you Post myself to find out what was going on. To be fair, I think your staff had started calling about 14 customers, having realised that something had gone wrong. They arranged a delivery for Tues 9 March and refunded the whole postage and extra fee. I find this only just acceptable. I'm a long-standing customer, and you should have offered a reduction on the price of the pot rose. However, until now you always gave excellent service and quality, and I will give you one more try. I suspect that this was only a blip, and that you will return to your normal excellent service.”
Helpful Report
Posted 4 years ago
Dear Elizabeth, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. The moment we knew this had happened we tried contacting all customer to explain the situation. We hope we will be able to restore your faith in our business. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Anila Valji
Verified Buyer
“The stems of the carnations kept breaking while I was arranging them. But the first I had was beautiful.”
Helpful Report
Posted 4 years ago
Dear Anila, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for stems breaking. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Paul Oldershaw
Verified Buyer
“Ordered on Tuesday and didn’t arrive until Saturday, some of the flowers looked quite dry and the size of the bouquet on the picture on the website certainly differs from what actually arrives.”
Helpful Report
Posted 4 years ago
Dear Paul, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused.We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms Janis Green
Verified Buyer
“Not great flowers.Par5t of order missing. Send in complaint but no response. Guess that is. Wont be using them again.”
Helpful Report
Posted 4 years ago
Dear Janis, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. Please be advised the reason we have not responded to your complaint is because we have not received any correspondence from yourself via our contact email. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr GRAHAM CLIFFORD
Verified Buyer
“Arrived on time on 13/02 - well presented bouquet of roses. One died within 2 days and most of the rest were drooped and fading quickly on 12/02. I decided to try Flowers by post after similar results elsewhere. It's not unrealistic to expect flowers to last a week.”
Helpful Report
Posted 4 years ago
Dear Graham, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members wills be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Terence Edgar
Verified Buyer
“Poor delivery service, flowers were late in arriving for Valentine Day. I do not think Royal Mail were totally to blame for this. I will not be using this service again.”
Helpful Report
Posted 4 years ago
Dear Terence, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Colin Daines
Verified Buyer
“Very unhappy, we felt totally ripped off the flowers arrived on the 13 Feb when we had to remove one head because it was already dying & today the 17th we will have to dispose of more.theamount of flowers disgusting.”
Helpful Report
Posted 4 years ago
Dear Colin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Nigel Gould
Verified Buyer
“The yellow roses drooped within 2 days and were removed and thrown away by my wife. The remaining flowers are acceptable. Unfortunately a photo was not taken before they were thrown away. It does not encourage me to place a future order.”
Helpful Report
Posted 4 years ago
Dear Nigel, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Ken Holland
Verified Buyer
“The flowers (freesias) were beautiful, and the fragrance from them has improved every day. They were a present for my wife's birthday. Sadly, they arrived a day late, which was a shame considering I chose Flowers by Post because I could select an exact day for delivery, as a surprise. I don't think I'll use Flowers by Post again because of that.”
Helpful Report
Posted 4 years ago
Dear Ken, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the delayed delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Sally Nicholson
Verified Buyer
“Very disappointed with them ,hardly any flower buds on freesias,the range of colours was poor. The flowers were for my 98 year old Mum so I replaced them with a far superior bouquet from Marks and better value for money too . The Birthday card was rubbish it was a cheap printout covered in adverts for your company,all in all a complete let down.”
Helpful Report
Posted 4 years ago
Dear Sally, Please accept our sincere thanks for posting a review following your recent purchase and please do accept our apologies for the disappointment in the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Pamela Ebden
Verified Buyer
“An order made on Wednesday didn't arrive until Monday. Perhaps as/if the limitations of the service are known (due to Covid), then the delivery should not be offered as next day (or 2 to 3 days), nor should there be a suggestion of it. The flowers are expensive enough without having to pay expensive postage to secure avoiding a weekend. 2-3 days should have arrived by Saturday. The post service took 6 days from ordering. Had I known, I would have ordered them on a Monday. I am sorry to write a review with only 2 stars, but in this case, it is merited.”
Helpful Report
Posted 4 years ago
Dear Pamela, Please accept our sincere thanks for posting a review following your recent purchase and please do accept our apologies for the late delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Steve Julien
Verified Buyer
“Although fresh, a very small and unimpressive bunch for the money. More like a £3-5 bunch from supermarket than the £24 paid for it.”
Helpful Report
Posted 4 years ago
Dear Steve, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms Rosemary Bond
Verified Buyer
“Flowers and greenery had both seen better days. They were tired looking and not up to your usual standard. Ratio of flowers to greenery not as it appears on the website picture.”
Helpful Report
Posted 4 years ago
Dear Rosemary, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Anne Thompson
Verified Buyer
“Some flower heads snapped the rest were nice, but it was a disappointing birthday present for my sister.”
Helpful Report
Posted 4 years ago
Dear Anne, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Victoria DOLIN
Verified Buyer
“This order was delivered on 21 Dec. It was meant to arrive to recipient on 19 Dec.”
Helpful Report
Posted 4 years ago
Dear Victoria, Please accept our sincere thanks for posting a review following your recent purchase. As we endeavour to make clear on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Anne Rae
Verified Buyer
“Hi I am afraid the flowers were a great disappointment, as they arrived two days later than I had I requested. All the flowers were fully open and two had broken stems.”
Helpful Report
Posted 4 years ago
Dear Anne, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Sylvia Clark
Verified Buyer
“Not impressed with these flowers for the price I paid can get lot nicer ones in Tesco said there was food but no food and said would be in bud but were in bloom would not buy from these people again”
Helpful Report
Posted 4 years ago
Dear Sylvia, Please accept our sincere thanks for posting a review following your recent purchase and we are sorry you feel the flowers are not value for money. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Mark Murray
Verified Buyer
“Had a discount voucher from a present I received which didn't work at checkout. Then the flowers arived 2 days after the requested date.”
Helpful Report
Posted 4 years ago
Dear Mark, Please accept our sincere thanks for posting a review on following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. The voucher code which was you received with your delivery advises the discount applies to all our products (EXCLUDING THE BARGAIN CARNATION RANGE). This item is listed in our Bargain Carnation Range. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our Customer Care team members will be in touch with you shortly. Customer Care Team at flowersbypost.com
Posted 4 years ago
Mrs Elaine Balding
Verified Buyer
“Very disappointed with this order. I choose it because the flowers were gold and red and very Christmasy. However I have now seen what was delivered and there are some red carnations but other colours too so the affect is not Christmasy at all. It was delivered on time.”
Helpful Report
Posted 4 years ago
Dear Elaine, Please accept our sincere thanks for posting a review following your recent purchase and pelase accept our apologies for te=he flowers not being correct. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Janice Ellis
Verified Buyer
“The order was a gift. However on delivery the box was crushed and arrangement broken. I am pleased to see you have acknowledged this and provided a refund. In view of the above I cannot comment on the quality of the flowers.”
Helpful Report
Posted 4 years ago
Dear Janice, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the box being crushed and the arrangement broken. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
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