Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the Floom platform and have used it several. I was disappointed with the quality this time and the bouquet received looked quite different to the one in the picture on the website, but was still quite nice.”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“I use the service because it seems to support local florists, which feels more sustainable to me. I do wish very much I had more (and more affordable) options in terms of picking loose bouquets, rather than arrangements with vases. We don't need any more vases, so this is a waste of materials and money. Finally, the website is pretty, but always runs slowly and feels a little clunky - moving back and forth between looking at an item and then going back to a filtered list of items isn't easy. But I appreciate the service and have used it many times!”

Helpful Report

(Steel Stem Floral) - Posted 3 years ago

“I ordered flowers and they were delivered to the wrong address. Floom was great at owning the mistake and fixing it within 24 hours. At first I was completely disappointed but that was quickly changed. My friend loved the flowers - they were beautiful.”

Helpful Report

(New York Blooms) - Posted 3 years ago

“Same day delivery and the recipient loved the beautiful flowers.”

Helpful Report

(XOXO Florist) - Posted 3 years ago

“Amazing and well delivered”

Helpful Report

(Edie Rose) - Posted 3 years ago

“Beautiful selection and I am able to send bouquets to a lot of different locations. I also appreciated the simple scheduling process!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Arrived on time and looked like the picture.”

Helpful Report

(Sun Florist) - Posted 3 years ago

“Easy to use online ordering and prompt delivery at great prices.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“I have found several really good florists through floom and all of my friends and family always are so happy to receive the flowers we send.”

Helpful Report

(Orchid Republic) - Posted 3 years ago

“Fast delivery service. Good quality. There was a slight difference between website photo and actual bouquet in the main seasonal flower...”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“Nice online access and quick response to changing drop off location”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“The delivery arrived on time and was arranged beautifully!”

Helpful Report

(Domonique Rose) - Posted 3 years ago

“Great flower selection for the UK. Sadly the flowers did not look anything like the picture, still beautiful though but disappointed. I contacted customer support because my order was late (30 mins) and they were so great and helpful. Great experience though for selection, customer support and user experience, thanks!”

Helpful Report

(House Of Petula) - Posted 3 years ago

“The flowers looked fresh and came in a nice vase. Delivered within the timeframe promised.”

Helpful Report

(F For Flower) - Posted 3 years ago

“Delivered one day early but the bouquet is gorgeous and the process was easy!!”

Helpful Report

(Lavender Green) - Posted 3 years ago

“The flowers were updated without extra charge since they didn’t have the type of roses from the pics. Although i loved the new roses the bouquet didn’t have any of the accent flowers on the pic making it just a bouquet of roses. They were pretty but not what I thought my loved one was going to get.”

Helpful Report

(Floetica) - Posted 3 years ago

“So easy to order and got the flowers delivered for the next day on a Sunday!”

Helpful Report

(F For Flower) - Posted 3 years ago

“Website needs improving as not easy to navigate.”

Helpful Report

(Rushes) - Posted 3 years ago

“I would recommend Floom as I have used them twice so far and the flowers have been lovely. I only gave four stars this time because one of the deliveries arrived a day late. However, they informed me of this delay and quickly refunded my delivery fee, so kudos to them for customer service!”

Helpful Report

(Damselfly Flowers) - Posted 3 years ago

“Floom is my first choice to deliver flowers, I used two different stores and both were on time and of good quality.”

Helpful Report

(Rose & Mary Richmond) - Posted 3 years ago

Floom is rated 4.4 based on 21,397 reviews