Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,635 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,635 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were beautiful; the communication and therefore customer service were poor. The website was not accurately updated with delivery info and the customer service agents were completely helpless and without any tools or information to help.”

Helpful Report

(The Blossom House) - Posted 5 months ago

Hello David, We are sorry your order was delivered outside of the stated delivery window we give of 10am to 6pm. Our partner florists are excellent artists that work hard to create & make beautiful arrangements for all customers. They do operate independently and often have a busy schedule, it is therefore not always possible to give real time updates at each moment but we do strive for an accurate status. We thank you for your feedback!

Posted 5 months ago

“I ordered sameday delivery for an anniversary gift that was to be delivered last Thursday. By Friday I hadn't heard anything from the recipient which surprised me so I looked at the order status online and was shocked to see that it was still "with the florist". After trying to use the chat feature to locate the order I called and finally got through. The woman who assisted was also surprised and talked to the florist to find out what was going on. In the end, it was delivered 24 hours late, which missed the mark. No one offered any kind of compensation or refund, etc. Given the experience, I would NOT use Floom in the future because I have no confidence that a second chance would meet my expectations.”

Helpful Report

(Dragonfly Floristic) - Posted 5 months ago

Hello Steve! We are really sorry for the delay with your order and for being delivered 1 day late. Our florist partner received the order you placed after their cut-off time for Same Day Deliveries to be made. Unfortunately, we were not able to notify you sooner of the delay but upon contacting the florist they did let us know they were able to deliver the following day. My apologies for the late compensation of the delivery fee, this has now been actioned for you. We thank you for your feedback and hope you will consider Floom in the near future!

Posted 5 months ago

“Image of flowers ordered do not match arrangement received. Similar, but pretty obvious that flowers used in arrangement do not match the flowers I ordered.”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 6 months ago

Hello, Thank you for taking the time to review our services here at Floom! I have reached out to you an email regarding the issues raised here, please be assured we would like to investigate fully, we appreciate your feedback!

Posted 6 months ago

“Flowers promised to be delivered on Tuesday, actually the next day. I got confirmation when they were delivered though.”

Helpful Report

(The Little Flower Shop) - Posted 6 months ago

Hello, Thank you for taking the time to review Floom. I can see your order was made on Sunday 24th September for delivery on Wednesday 27th September, this is as requested as per your receipt in your order details. Delivery was made on that date. We do hope the recipient loved their Rose & Lily Bouquet. If we can help you further, please do not hesitate to contact us. Many thanks, Floom!

Posted 6 months ago

“The item I ordered was not in stock so they suggested 2 alternatives, and ultimately sent the item that I did NOT select. They did not communicate anything about the change. A plant was delivered, but can’t say I’m crazy about the service since you may not actually be able to order what’s advertised on the site, and don’t think I’d use it again.”

Helpful Report

(Chicago Plants) - Posted 7 months ago

Hi Amber, Thanks for taking the time to leave a review. I am sorry the plant you ordered was out of stock on the day, I can see you were emailed by our support team and offered a choice of two other plants and accepted a snake plant which the florist delivered so I am sorry you felt the changes were not communicated effectively.

Posted 6 months ago

“I was a little disappointed with the quality of the flowers - the bouquet felt a little stringy and not as lush as it looked in the photograph. I know sometimes different flowers have to be used because of the season etc - but this felt a lot less good quality than I expected from the picture.”

Helpful Report

(Olympia Flowers) - Posted 7 months ago

Hello Laura, I'm so sorry for the disappointing delivery. We would like to follow-up with our partner florist regarding your order. Please send any images you have of the delivered arrangement to our team for review at: support@floom.com, thank you!

Posted 6 months ago

“Usually excellent, the one of the last deliveries was not to the level I expected. The bouquet was gorgeous but they withered in 4 days (while usually it takes a couple of weeks)”

Helpful Report

(Debbie Western Flowers) - Posted 7 months ago

Thank you for your feedback. I am really sorry to hear that your flowers withered within for day and I can understand how frustrating this must be. Our team will be working together to prevent such instances in future and thanks again for your valuable feedback.

Posted 6 months ago

“This was my first time buying from Floom, although my brother had used them frequently. The website kept crashing on my phone and my friends' phones I ordered a bouquet and had questions about its size, so I contacted customer service. While they responded quickly, their response led me to believe the bouquet's size I ordered was accurate, but it turned out to be much smaller. The customer service representatives were not particularly welcoming, which was odd. The most frustrating part was the delivery estimate from 10 AM to 6 PM, and it arrived at 5:59 - like the kid in high school who rushes to deliver their subpar paper 1 minute before assignment deadline. Meanwhile, my girlfriend received five other flower deliveries from different places, all before noon.”

Helpful Report

(Beaucoup London) - Posted 7 months ago

Hi Bahjat, thank you for your review. We appreciate your feedback and will use this moving forward to improve our service.

Posted 7 months ago

“Seemed fine at first. But then they set me a receipt that added $5 to the delivery cost. I then spent the next 20 minutes figuring out the issue (you didn't actually overcharge me, you're just sending out inaccurate receipts).”

Helpful Report

(Floral Shop) - Posted 7 months ago

Hello Justin, I'm so sorry for the confusing receipt we sent you and thank you for bringing the issue to our attention. We will inform our engineering team right away.

Posted 7 months ago

“The flower was elegant at the time of delivery but a couple of days later, it began to wilt.”

Helpful Report

(QG Floral) - Posted 7 months ago

Hello Satoshi, I'm so sorry for the disappointing delivery experience. I see your order was delivered on the 6th of September and it is now too late to offer a redelivery or a refund but we will follow-up with our partner florist and let them know your delivery didn't last as long as we would expect, thank you for your feedback!

Posted 7 months ago

“Flowers were good! Delivery required second iteration to succeed”

Helpful Report

(Bloomfor) - Posted 7 months ago

“Nice bouquet, delivered as promised but flower varieties didn’t quite match picture.”

Helpful Report

(Viola Floral) - Posted 7 months ago

Hello Chloe, I'm so sorry your delivered bouquet didn't match the online images. We will follow up with our partner florist and ensure they know to follow the formulas for a consistent experience. If you can please send any images of the delivered bouquet to our support team directly and we can review the changes made at: support@floom.com, thank you!

Posted 7 months ago

“The delivery was not completed as requested and was a day late. I had to personally follow up to ensure that it was delivered the next day.”

Helpful Report

(Studio C Florals) - Posted 7 months ago

Hello there! We do apologise for the struggles that took place as we worked with our florist partner to get these flowers delivered to your recipient! We#re so glad that the bouquet was delivered and was loves! Kind regards, Floom

Posted 7 months ago

“Still waiting to get the flowers. It's been 4 days since the date they were scheduled to be delivered. Seems the name on the delivery got mixed up with another name or delivery they had so the front desk refused the delivery. There has been lots of back and forth to re-coordinate the delivery. I am hoping today is the day they finally will be delivered. Customer support at Floom has been good, but overall it's disappointing since the flowered didn't make it on the person's birthday and we've had to change the address to follow where they will be.”

Helpful Report

(La Petite Flower Shop) - Posted 8 months ago

“Delivery and online service were great, however quality of the flowers wasn’t too good! Not going to lie, we expected a bit more”

Helpful Report

(Gardenia Of London) - Posted 8 months ago

Hello there and thanks so much for your feedback! We're always looking to make sure that the checkout and order process is as smooth and simple as possible, and we pride ourselves on the fact that what you see is what you get. We do appreciate this feedback as we continue to work with our valued florist partners to deliver a perfect Floom experience! Kind regards, Floom

Posted 8 months ago

“Sorry, but I wasn’t happy with your company. First you told me I needed an alteration to the flowers in my order. I agreed to this because I wanted them to arrive in time for a birthday. Next I heard they would not be delivered in time but the day after. This was too late for me to remedy the situation.”

Helpful Report

(PM Flowers) - Posted 8 months ago

Hi Christina, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 8 months ago

“I ordered flowers on Monday requesting delivery on Wednesday. My friend received them on THURSDAY am. I can't tell if they were left with a neighbour who then delivered them the next day or if they were just delivered late. A bit disappointing really. The flowers themselves were lovely though”

Helpful Report

(Cora Louise) - Posted 9 months ago

Hello there and thanks so much for leaving this review! Floom has many moving parts and sometimes some communication can be lost in translation between our lovely recipients, delivery drivers and our hard-working florists. We try to make sure customers are up-to-date with detailed progress updates on their order so they know when their bouquets are ready to be enjoyed! We're so sorry to hear that there was something of a hiccup today but if you'd like to e-mail us on hello@floom.com, I'd be more than happy to investigate this for you! Kind regards, Floom

Posted 9 months ago

“The delivery arrived 90 minutes early. So my daughter wasn't there to receive the flowers. It's fine. They were still received. And I know the delivery time given is more of a window. But it was still disappointing. Also, one of the two bouquets did not look like it did in the photo on the website.”

Helpful Report

(F For Flower) - Posted 9 months ago

Hello, I'm so sorry for the disappointing delivery. If you have any images to share with us please send them to: support@floom.com and we will be happy to review the differences with our partner florist right away, thank you!

Posted 9 months ago

“Flowers arrived a day late”

Helpful Report

(Noble Garden Florist Weho) - Posted 9 months ago

Hi Brittney, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 9 months ago

“The flowers were great, so 5 for the flowers. However, the deliverer behaved very very inappropriately and rudely, using profane language including the f-word, thus ruining my surprise for my girlfriend. Therefore 1 for the delivery.”

Helpful Report

Posted 10 months ago

Hi Cagatay, thank you for your review and for choosing Floom for your order! We appreciate your feedback however the delivery driver did not use profane language with your girlfriend nor were they inappropriate. They are sorry they were not able to deliver the flowers directly to the door however they did not act untoward towards your girlfriend.

Posted 10 months ago

Floom is rated 4.4 based on 20,635 reviews