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Fish4Dogs Reviews

4.8 Rating 17,416 Reviews
96 %
of reviewers recommend Fish4Dogs
Company Reviews Product Reviews
18,439
 Metrics Info
4.8
Based on 17,416 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Fish4Dogs Reviews
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Phone:

01299252352

Email:

ecommerce@fish4dogs.com

Location:

Fish4dogs Ltd Rushock Trading Estate Rushock,
Fish4dogs Ltd Rushock Trading Estate Rushock
Droitwich
WR9 0NR

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Jane Varley
Verified Buyer
“I have been feeding my dog Fish4dogs food and treats since she arrived and I am really disappointed in customer service, I ordered 24 tins of the wet food as it was last weeks special, there was no mention that these were damaged/ dented tins and they are not cheap, they arrived in a big box with courier tape around it, the box was too big and two bits of brown paper was all the packing inside, as the box was picked up the tins would have fallen around and hit each other, when I unpacked the tins 12 out of 24 were damaged/ dented, if it had been 1 or 2 I wouldn't have cared. I photographed the box and the damaged products and e-mailed customer service thinking they would be exchanged. I was rung later that afternoon to be told that they are fine damaged and I can feed them to my dog but they would tell the couriers that it was poor service, I was quite shocked, I said that it was due to poor packaging, so they said that they would tell the warehouse, and although they don't usually compensate for damages I could have a voucher for 10% off my next order. If I went into a shop and they were selling dented tins for half price I still wouldn't buy them, really shocked that a company that I have used for a long time (originally from a pet shop but then online) do not take responsibility for the condition of their products on delivery. Will be changing my dogfood suppliers. Shame as she was doing well on it.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“As you haven't replied to my email about a possible problem with the superior adult complete small bite product that has made my dog poorly I feel that this is very poor customer service. We have used this product on several occasions with no problems until now which has caused my dog to have bad diarrhoea some acknowledgement would have been nice to show that you actually care about people's pets rather than ignoring your customers emails asking for help & advice. As a result I will not be buying from fish 4 dogs again.”
Helpful Report
Posted 6 years ago
Sue Pattison
Verified Buyer
“My puppy has had bad direrrira she has always been alright but not this time I also fed my boy puppy a he has been very loose bowels”
Helpful Report
Posted 6 years ago
Stephen Moore
Verified Buyer
“Not a great service, ordered food on 23/12/18 online and sale acknowledged for normal standard delivery, appreciate this is approaching Holiday season but still disapointed to find out order still not dispatched when I called on 28/12/18. Reasons given were 24th was a Holiday and then "didnt get around to doing any dispatches on 27th" Had to buy alternative and change puppy diet as we couldnt source product locally”
Helpful Report
Posted 6 years ago
Alison Stewart
Verified Buyer
“Still not received”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I have still not recieved my order which was placed on the 23rd of November. It was the Callander which now defeats the object as it’s 1st of December and she doesn’t have a Callander to open.”
Helpful Report
Posted 6 years ago
Liz Keene
Verified Buyer
“Ordered on 22nd nov, still waiting for calenders!”
Helpful Report
Posted 6 years ago
Michael Penfold
Verified Buyer
“Adult sample bag - awful. You expect me to give these tiny pellets for treats to a Labrador (adult dog)? Since you no longer sell the excellent fish treats I was looking for something to replace them. All samples were unsatisfactory.”
Helpful Report
Posted 6 years ago
Hi Michael Sorry to hear that your experience wasn't great! It seems there has been some confusion. Our sample range is simply kibble - our complete dry food. We do still sell our range of award winning fishy treats, you can find them here - https://www.fish4dogs.com/categories/dog-shop/treats.aspx I'm sorry this wasn't as clear as it could have been on the website. I'll pass your comments onto our web team and hopefully they can clear things up for any future visitors. Thanks for your feedback Danny
Posted 6 years ago
Anonymous
Verified Buyer
“my little dog being a fussy eater did not like this food. i will try to introduse it again at a later date”
Helpful Report
Posted 6 years ago
Susan Davies
Verified Buyer
“Delivery as stated Excellent product”
Helpful Report
Posted 6 years ago
Varsha Kotecha
Verified Buyer
“Sorry but the bjte is massive and my little Shitzu is not enjoying it”
Helpful Report
Posted 6 years ago
Lisa Jenkins
Verified Buyer
“Sorry to say my puppy wasn't a fan at all.”
Helpful Report
Posted 6 years ago
Corrie Mumford
Verified Buyer
“Quick service but my cat will not eat it .”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Not received yet”
Helpful Report
Posted 6 years ago
Pamela Evans
Verified Buyer
“Glad I ordered the two sample bags. I'm starting to train my 3yr old rescue collie and thought these would be ideal treats to use. Unfortunately, Mattie just wouldn't touch them and turned his head away every time I offered him one. Shame, because I thought they would be ideal. Other dogs may well love them, just not him.”
Helpful Report
Posted 6 years ago
Simon Asson
Verified Buyer
“The main bag of food was good but the. Free pouch was split open so he could not sample that but good delivery”
Helpful Report
Posted 6 years ago
J Felthouse
Verified Buyer
“The order never arrived”
Helpful Report
Posted 6 years ago
John Chapman
Verified Buyer
“Still not delivered and very unhappy with service. The product is great but useless if not delivered in a timely way.”
Helpful Report
Posted 6 years ago
Barry Harfield
Verified Buyer
“Looks like we have been sent the wrong product”
Helpful Report
Posted 6 years ago
Colin Clements
Verified Buyer
“Dispite numerous promises we still await delivery of our order and unable to get a response from Fish4Dogs and the delivery company dpd”
Helpful Report
Posted 6 years ago
Fish4Dogs is rated 4.8 based on 17,416 reviews
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