Fish4dogs Ltd Reviews

4.8 Rating 13,012 Reviews
96 %
of reviewers recommend Fish4dogs Ltd
4.8
Based on 13,012 reviews
Shipping & Delivery
Delivery Methods
Courier
Delivery Methods
Courier
Average Delivery Time
Next Day
Average Delivery Time
Next Day
On-time Delivery
98%
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Customer Service
4.9 out of 5
Read Fish4dogs Ltd Reviews
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Phone:

01299252352

Email:

ecommerce@fish4dogs.com

Location:

Fish4dogs Ltd Rushock Trading Estate
Rushock

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THIS FOOD IS NO LONGER THE PREMIUM QUALITY THAT IT ONCE WAS. After 12 loyal years my 12 year old very active and healthy Vizsla, who has been fed exclusively on Fish4Dogs his entire life (all 3 flavours) has started refusing his food. Mixing it with flavour enhancers didn’t help and he was losing weight fast. We assumed that perhaps he was ill as despite being a very fit and active dog, he is 12 now. All investigations show him to be in perfect health, his weight loss is just down to him refusing this food. I looked at the recipe and the fish content is nothing like what it was when we first started buying this food all those years ago. Plus the texture and smell is different too. I don’t know if we’ve been sent out of date food / a bad batch or the recipe has changed yet again but we needed to act fast and find a food my dog would eat. A sample from a competitor was wolfed down with no hesitation and as we didn’t have the luxury of a slow introduction to a new food over a couple of weeks (he refused to eat the Fish4Dogs food if it was mixed with anything at all), we had to make an immediate switch to a competitor brand as he was losing weight fast. We nervously watched for his reaction but stomach (and poos) are 100% fine and he is a happy dog again. He is back on a food that contains over 50% fish (like Fish4Dogs used to be when it was still a premium quality food). I am very disappointed that after 12 loyal years, Fish4Dogs suggested it was just the one flavour my dog had gone off when, if they looked at our order history, they would see that we have used all the flavours. They were not interested in considering whether it was a bad batch we had been sent last, or that there might be a quality control issue. We’ve made the switch to Kippers, which has a very similar ingredients list but with a higher fish content. We would never consider switching a 12 year old dog’s food so suddenly, after being fed on the same food his entire life, if the situation wasn’t so bad. Fish4Dogs please consider that you might have a quality control / recipe issue as a dog doesn’t just suddenly refuse to eat the food he has eaten his entire life.
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Posted 3 weeks ago
I would love to give this a good review but as I have never received it I am very disappointed. Please re send or refund
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Posted 1 month ago
Well your delivery is not always on time still waiting for an email to let me know that my order is on it's way, the last time I ordered it took a while before I got my order very disappointed with your service, now that is 4 days since you had my order and still nothing to say it is on it's way
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Posted 2 months ago
Not for me! I’ve used fish4 dogs since I got my puppy 8 years ago - and used no other food or treats. However I can’t use these - they make my hands smell dreadful when I try to give them to my and therefore they stay in the box. My dog is not that keen either. A very expensive waste of money unfortunately
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Posted 3 months ago
I did not recieve
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Posted 3 months ago
quality of food wasn’t a problem but the delivery i experienced this time was not great had to chase for my order several times then finally my order arrived with item missing. This time was not happy with the service.
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Posted 3 months ago
I placed this order on the 18th January and still not received it.
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Posted 3 months ago
Still waiting for my delivery which I sent a query about today, so I’m unsure as to why I’ve received an email to ask about writing a review
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Posted 4 months ago
I didn’t receive this order!!it did not arrive!
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Posted 4 months ago
very expensive !
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Posted 4 months ago
How can you right a review on a product you didn't receive.
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Posted 5 months ago
Awful experience with delivery and completely unhelpful customer service. Not just once either. Will switch brands to people that appreciate my custom
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Posted 5 months ago
Unfortunately my puppy does not like these and won't eat them. Maybe they will grow on her in time.
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Posted 7 months ago
I did not receive the sample yet I’m being asked for a review???
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Posted 7 months ago
This was not delivered on 02/09 by DPD as per their advice and I have not had a response back from fish for dogs to my email reporting this non delivery
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Posted 8 months ago
My Cockapoo dog did not eat a single one. He sniffed it and walked away even with mixing a small amount with his normal food. There is no way he will accept it so will be giving it for a neighbours dog. Disappointed.
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Posted 8 months ago
Sorry but my dog didn't like this food.
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Posted 8 months ago
my dog turned her nose up at the food one fussy dog.
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Posted 9 months ago
I was very short of money but always have contingency plan for my 12 dogs or my babys of 3 grand but after talking to the manager steve moore somehow that money was gone Now he has refused my calls Do you really think they give a dam about your babys No its just money for them not love if you love your pets please boycott these people THEY DO NOT CARE 😒
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Posted 9 months ago
My dog not a fan of this rock hard dog food
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Posted 9 months ago
Fish4dogs Ltd is rated 4.83 based on 13,012 reviews