FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love your kiln-dried wood. It's definitely worth getting kiln-dried over other wood - it burns easily and warmly in our wood burning stove. And it's definitely worth getting from FirewoodFund as an ethical supplier with great customer service and great, easy delivery. Thank you FirewoodFund!”

Helpful Report

It's great to hear that you were impressed with the quality of the kiln-dried wood you ordered from us. :)

“Great wood and costumer service. We got cutoff online and straight away received a friendly email to say please to try again. Which we did! Upon delivery, owner texted to check whether delivery and wood was ok. Very happy indeed.”

Helpful Report

We are pleased that you chose to place a firewood order with us. We hope you will do so again in the future. :)

“Easy to order, delivered as promised, 1st class seasoned logs, very clean burning & high heat output. Matt has always text me after the logs have been delivered to ensure that I'm happy with the whole service.”

Helpful Report

Thanks for saying you think our logs are 1st class! ) We're pleased to hear you are happy with the order you placed with us.

“Excellent service. Good quality wood.”

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Thanks for the 5* review you left for us. :)

“Helpful advice on the phone for a log burner newbie and nice and neat pallet of 30 Kiln dried logs which burn so well. Definitely will be back.”

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Andy, it's great to hear that you've decided to order from us again in the future. Thank you. :)

“Easy to order and good value given size of logs. Great comms leading up to delivery. Logs burn wonderfully - will use again.”

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We're happy to hear that you feel our logs are good value for money. :) We look forward to your future orders.

“As a new customer who has tried many different wood suppliers I was just not expecting the quality received! Both in terms of delivery and the wood itself! I think I’ve found my future wood supplier!!! AAA+ David Hughes Debenham”

Helpful Report

We are delighted to hear that you were happy with your order from us here at FirewoodFund. We look forward to your continued custom. :)

“Excellent service, delivery was as stated and the wood is of extremely good quality. Even provide a bag to return the log bag in, very environmentally conscious company. Very pleased all round the second time we have ordered from firewood fund”

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It was very kind of you to take the time to leave us this wonderful review Philip. We look forward to you ordering from us again in the future. :)

“a very courteous and hepful delivery of logs”

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Thanks for leaving us this glowing review Gillian! :) We appreciate it.

“Really pleased with my delivery. Great customer contact and service”

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We're happy to hear that you were impressed with our customer service when placing your order.

“Excellent service, positioned bag exactly where I wanted. Wood quality superb, price competitive and from sustainable source, can’t be beaten.”

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It sounds like you are very happy with the firewood order you placed with us. Thanks for sharing your positive feedback on here.

“Extremley pleased with this purchase all round. The order process was simple, and I was kept fully up to speed on the delivery progress & timelines. When the delivery arrived the driver had no issue whatesoever wheeling the securely strapped pallet of wood directly into my garage. The quality of the logs is the best that I have had so far, lights really easy & burns really well and clean, and delivers maximum heat. I will definately be re-ordering from FF again, and would have no issues in recommending to freinds & family”

Helpful Report

Craig, we really appreciate you taking the time to leave this positive review for us. It's great to hear that the quality of our logs is the best that you've had so far and that you'd recommend us to you friends and family. Thank you.

“Excellent service, and with a smile! Many thanks for your efficiency”

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We aim to please! :) We hope you will order from us again in the future.

“Excellent service and very good wood. We have use this company before and would highly recommend them.”

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Thanks for your continued custom and for taking the time to leave us your 5-star review.

“Good communication Great wood easy to light medium burn lasts well for”

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Helen, we are pleased to hear that you were impressed with the firewood you ordered from us.

“Excellent quality wood - well packaged and very clear and updated delivery info. Really happy with the product and service.”

Helpful Report

It's great to hear that you were happy with the firewood you bought from us Susannah. :) We hope you'll order from us again.

“Easy to order on line. Delivered when they said they would. Would order from them again.”

Helpful Report

It was kind of you to leave us such lovely feedback. Thanks for saying you will order from us again in the future.

“Great service, website was easy to use and delivery was quick and painless. The logs and kindling were really good quality and excellent value for money. We will definitely be using these again! Highly recommended!”

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Nigel, we are pleased to hear that you found the ordering and delivery process to be quick and easy. It's great you've said you'll order from us again in the future. Thank you. :)

“We are very pleased with the service we got from the Firewoodfund. We had bought some cheaper logs and they did not burn well. We tried the new logs last night and they were so much better. The customer service was also very good. We had an issue with the delivery address (which was my fault) but Matt was very helpful and kept me updated and they arrived the next day.”

Helpful Report

Thanks for sharing your feedback with us. We're happy to hear that our logs burnt better than the ones you had previously bought from somewhere else. :)

“I’m in Guatemala and ordered some logs for my mum and dad in London. Your delivery team left the logs on the driveway as requested. The logs were a gift for my parents and they couldn’t have been more surprised or happier and thanks to you a good deal warmer. They have no idea how I did that as they dont really understand the Internet (please don’t print that or I’ll be put on the fire) so now they think I’m magic. THANK YOU FirewoodFund.co.uk PS they are stoked (fire pun alert) that you plant a tree for every order!”

Helpful Report

We loved reading your glowing review Iain! We are so happy your parents were happy with the firewood you ordered for them. Thanks for taking the time to share your feedback with us.

FirewoodFund is rated 4.9 based on 583 reviews