FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service! Order was simple, delivery was on time and our instructions were confirmed with a call from the driver. Wood is great quality - good size logs and burns well. Delivery was followed up via sms to check if we are satisfied. Very happy, and will definitely use them in future.”

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We love your positive review! Thanks for taking the time to leave it for us.

“Excellent selection of wood good size and burns well”

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We're pleased to hear that you were impressed with the firewood you ordered from us.

“Very helpful staff. Logs great and arrived exactly on time and moved into desired storage thank you”

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We're happy to hear that you found our staff to be helpful when ordering firewood from us.

“Amazing service. I was kept up to date regularly until my Wood was delivered. The driver was happy to seen me and quickly unloaded the pallet into my garage 😊”

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Thanks so much for your fantastic 5-star review Sarah! We hope you will order from us again when you next need firewood.

“Great fast friendly service.”

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We're pleased that you're happy with the service you received when ordering wood from us. Thanks for taking the time to leave us a review.

“Excellent quality wood, delivered on time. Matt is also very responsive to questions.”

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We're pleased to hear that Matt was able to answer any questions you had and that after placing your order you were impressed with the quality of the wood we delivered to you.

“Great help from Matt when arranging the order/delivery as we live in a cottage with restricted access. The wood arrived right in the middle of the delivery slot we were notified of. Great service and I will use them again”

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We aim to please! Thanks so much for taking the time to leave us this glowing review Martin. :) We look forward to you placing an order again in the future.

“Easy to order through and quick delivery. Will use again”

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It's great to hear that you are impressed with how easy it was to order from us. We look forward to delivering firewood to you again in the future. :)

“Always prompt with kerbside delivery. Wood is always of good quality. This is our fifth delivery. Very happy.”

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Thank you so much for leaving us your wonderful review and also for choosing to order from us 5 times. :)

“Excellent service and good quality wood, as always.”

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What a terrific review you left for us! Thanks for taking the time to share your feedback. We really appreciate it.

“Excellent service, delivered on time & as close to our log store as possible. Wood burns really well too, would definitely recommend and will be purchasing again in the near future.”

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It's great to hear that you were impressed with all aspects of placing an order with us. We look forward to your continued custom. :)

“It's my first time buying firewood online and must say I'm impressed. Ordering was easy, and they turned up on the morning they were scheduled. Came in a large builders type bag, wrapped and covered well. The logs are very dry and well seasoned, I had a fire the night i got them and they burn brilliantly, down to ash. After my experience, I wouldn't hesitate to recommend this company, excellent service, thanks.”

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Thanks so much Andrew for taking the time to write this informative review for everyone to see. We do our best to keep our customers happy so we are delighted to hear that you were impressed with all aspects of your order.

“Good price, excellent quality logs, prompt delivery with handy tracking so I knew when it was coming on the day.”

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Thanks for the fantastic review Dan! We hope you will order from us again in the future.

“Delivery on time, bag sealed and waterproof at a fair price”

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We're pleased that you are happy with the price you paid and that we delivered your order on time. :) Thanks for sharing your feedback with us.

“Really clear ordering, prompt delivery and good communication - they left the logs exactly where I asked and they’re exactly what I asked for.”

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We appreciate you leaving us this valuable feedback. Thank you Lisa! :)

“Nothing to say other than excellent”

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Thanks Alex! That's a lovely review to leave for us. :)

“Excellent service, good quality logs, , delivery arrived on time, everything went to plan. Would definitely use again, highly recommend”

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Thanks so much for highly recommending us to others.

“Awesome wood for burning, everything I tested had 0% moisture. Burns efficiently and kicks out loads of heat. 2nd order I've had from here, wouldn't order from anywhere else now.”

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It's fantastic to hear you say that you wouldn't order from anywhere else now. Thank you Adam! :)

“Easy to order, arrived when expected. Delivery driver made sure the logs were left were I wanted them. Logs seem good quality too”

FirewoodFund 5 star review on 21st November 2019

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Thanks so much for sharing your positive feedback and photo with us. We are pleased to see that you are happy with your order.

“Excellent service, quick efficient delivery & logs burn really well. Definitely recommend.”

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It's lovely to hear that you were happy with your order from us.

FirewoodFund is rated 4.9 based on 583 reviews