FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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FirewoodFund 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived Friday Good Service from Palletline unloaded and put in Garage had the 1.6 m bag so all set for Winter easy to order etc.”

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We are really pleased that you were impressed with the firewood you ordered from us

“Excellent delivery and after sales service. The delivery on a pallet is a very convenient method especially in a narrow road and little space at the front of the house. I am particularly pleased with attitude of the company towards recycling of the delivery bag and how easy it was to do this. I have already recommended this company to a neighbour.”

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Thanks for the lovely review Caroline. More than happy to help you and your neighbour with future log deliveries 🚚

“Delivered as promised with a v helpful delivery driver too. Logs are as described and seem Good quality. Would use again.”

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Thanks for reviewing our log delivery service

“Great service, and delivered with no mess when they said. Delighted with the quality of the wood”

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Thanks for the review Paul. Delighted to hear you liked the quality of our hardwood supplied.

“Great wood & service”

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Hi Nicola, pleased to hear you liked the kiln dried wood supplied. More than happy to help you with future hardwood log deliveries.

“Absolutely brilliant wood and fantastic 5* Service! Highly recommend!”

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Thanks for the review, we are pleased you liked our kiln dried logs and service 😊

“Very happy with this purchase. So easy to order, delivery to suit the customer. Pallet line driver was able to place the delivery exactly where I wanted it. The wood was as described, and in fact using my own moister meter much of the wood was below 10%. Pleased to know that the wood is from sustainable sources. I liked the idea of being able to return the bulk bag and again a very easy task. Would recommend and will use Firewood Fund again.”

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Thanks for the detailed review on our service and hardwood logs.

“Super efficient! What a great team at Firewood. Will definitely use again. Thanks also for expressing my delivery date....30 children won’t be missing out on pizza’s now!”

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We hope the pizza party went to plan? Many thanks for the compliment on our service and firewood logs.

“Excellent service quality wood delivered as promised, very friendly, I was worried vehicle couldn't get in my gate but Matt contacted that all was well, I will definitely order again”

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Thanks for the review Margaret. We are really pleased that you liked the kiln dried logs and service. We look forward to supplying you with more logs in the future!

“Great friendly service , prompt delivery, good quality firewood exactly as described..”

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Thanks for the flattering review John. We are pleased you liked our firewood!

“Excellent service and very good quality wood. The bags are returnable, which helps the environment”

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Thanks for the review Nigel. Pleased you liked the bag return service. We like to reuse the bags for more firewood deliveries !

“You got your delivery well sorted and were accommodating re my change in delivery dates”

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Thanks for the review. Pleased you liked our kiln dried log delivery service!

“Was a really easy process to order, I spoke with Matt as I’d mixed up the delivery dates and nothing was an issue he was more than happy to help. Will order again!”

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Glad to of service. We look forward to supplying you with kiln dried logs again !

“The website was easy to use and delivery was easy to arrange. The delivery man was very helpful and personable and the logs burn beautifully. I would highly recommend Firewood Fund and will be using them again in the future.”

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Thanks for the lovely review Susie. Glad those kiln dried logs burnt well 😊

“Very happy with our purchase. Wood delivered as promised and burns beautifully. Reliable company- will definitely use again.”

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Thanks for the lovely review Mark. We are pleased that kiln dried logs burnt well! We look forward to providing you with a log delivery service in the future.

“Delivered on time. Well packaged. Would highly recommend A+++”

Helpful Report

Thanks for the A+++ log delivery review Nyreen! Glad that you thought the hardwood logs were well packaged too.

“Good delivery with no fuss. Dry wood which is burning well and very good quality kindling. Very pleased.”

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Hello Viet-Xuan, thanks for the review. Pleased that you liked the kiln dried logs!

“Great quality wood, easy ordering, convenient delivery and good aftersales. Recommended.”

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Hello Jeremy, thanks for rating our log delivery service and recommending us! Appreciated.

“The logs light easily and burn nice and hot; delivered neatly bagged up on a palette. Recommended.”

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Hi Patrick, glad you liked how the log delivery was packaged. Please also remember you can return the bag so it can be recycled :-)

“Great wood, well packaged and delivered on time”

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Thanks for the 5 star review relating to our kiln dried logs!

FirewoodFund is rated 4.9 based on 583 reviews