FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 577 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 577 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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FirewoodFund 5 star review on 29th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many logs are small more like kindling”

Helpful Report

Hi Ian, sorry to learn you are not pleased with the logs. If you email us some photos of the logs outside of spec, we will investigate and work towards a resolution.

“Terrible delivery experience.”

Helpful Report

“Your courier is absolutely hopeless and the logs burn away in no time. I have had kiln dried logs many times before and have never gone through so many in an evening.”

Helpful Report

Hi Sara, We are really sorry to hear you had a bad experience with the delivery courier. Please be assured this is not the norm. We will contact the delivery company to see what they have to say. Please be assured a majority of our customers consider the logs to be high quality. All bulk bags are quality control checked. Regards, The FirewoodFund Team.

FirewoodFund is rated 4.9 based on 577 reviews