FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 583 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how FirewoodFund made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FirewoodFund 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, smooth deliver, will definitely order again with them.”

Helpful Report

Fantastic feedback! Thanks for writing this about us, Renaud. We look forward to you ordering from us again.

“outstanding website,telephone conversation,delivery and product”

Helpful Report

It seems from your review that you were impressed with all aspects of ordering firewood from us..... thank you so much Neil! :) We hope you'll order from us again in the future.

“Excellent service, quality goods and Matt was brilliant with communication. 5 star treatment Many thanks Jim”

Helpful Report

Thanks for sharing your positive feedback with us Jim. We hope you'll order from us again the next time you need firewood.

“Easy to order, arrived exactly when I requested, and delivered right outside my front door - some of it stacked in the house text for the cooler evenings - smells lovely 😊 - great produce and great service”

FirewoodFund 5 star review on 2nd October 2019

Helpful Report

What a fantastic log store you have! Our firewood looks great stacked up in it. Thanks for sharing your photo and feedback with us. :)

“Lovely wood, great service! V pleased to be able to get natural firefighters and kindling, too”

Helpful Report

Thanks for taking the time to leave us this fantastic review. :)

“Lovely dry wood, well packed, arrived on time. Had a trial fire and the wood burned well. Logs in manageable pieces, not too big.”

Helpful Report

We are pleased the logs burn well and that you found them to be a manageable size. :)

“The wood seems to be great quality and smells lovely! The delivery was delayed but someone phoned me to explain why. Excellent service.”

Helpful Report

We are happy that you were impressed with the wood you bought from us.

“Have had a log burner for 18 years, only started using Kiln dried last year, wow what a difference, flames and real warmth at last, and if your going to use kiln dried, you can’t do better than Firewood Fund, efficient, excellent delivery service, professionals all the way.”

Helpful Report

What an amazing review! Thank you so much Christopher. :)

“logs were deivered on time . we had a call a few minutes prior to delivery . We haven't used the logs just yet but they came with an informative leaflet including info on how to recycle the waste bag. Will definately use again.”

Helpful Report

Thanks for your informative review and for saying that you will order from us again. :)

“Good quality wood. Delivered on time. Would buy again and recommend.”

Helpful Report

Thanks for saying you would recommend us to others.

“Excellent service and we liked the returnable bag!”

Helpful Report

Great to hear that you liked the returnable bag. :) Thanks for taking the time to leave us a review.

“Ordering was very simple. I had one problem when the delivery company stated they wouldn’t be able to bring logs up my inclined paved drive. I went back to the supplier who dealt with the issue such that the logs where delivered on time and stored in my garage at the top of said drive. Driver was extremely helpful. You may ask why I gave a score of 5. Th reason being the potential problem was dealt with politely and efficiently. I will definitely order again.”

Helpful Report

Lesley, we are so pleased that you will order from us again in the future. Thanks for leaving us a 5-star review.

“First time I've used them, and am very pleased. Logs came covered , on time, and were all as described - no rogue huge logs or mashed up little pieces. Seem very dry and all in all am looking forward to winter fires.”

Helpful Report

Thanks for choosing to order firewood from us. We are pleased you were happy with the logs you received. :)

“Easy to use website, easy to pay, great customer service the wood is top quality and very dry! Winter is coming.....and I’m ready for it!”

FirewoodFund 5 star review on 16th September 2019

Helpful Report

Thanks for sharing this photo with us. We are pleased to hear that you are impressed with the quality of our firewood. :)

“Very convenient ordering and delivery, great quality wood, and a competitive price. Will use keep using FirewoodFund going forward.”

Helpful Report

Hi James, we are happy to hear that you will order firewood from us again in the future. Thanks for leaving us a 5* review.

“Great quality premium logs. Easy to order, good communication and arrived exactly when they were supposed to.”

Helpful Report

Thanks for sharing your positive feedback with us David. We are happy to hear that you are impressed with the quality of the logs.

“Delivery arrived exactly on schedule. Wood is of excellent quality - no soft or rotten pieces. Good sized logs Waste (bark and chippings) insignificant.”

Helpful Report

We hope you will order from us again in the future.

“Excellent, reliable service. Would certainly recommend. Contact maintained from point of order through to post delivery follow up. Very happy with the product.”

Helpful Report

We love your review! Thank you so much for leaving it for us. :)

“Great Service &woid”

Helpful Report

Thanks for leaving us a 5-star review William! :)

“Excellent service - High quality logs delivered exactly as promised by a very friendly driver. Will be back for another bag when these run out.”

Helpful Report

That's what we love to hear! Thanks for saying you will order from us again when you next need logs.

FirewoodFund is rated 4.9 based on 583 reviews