FirewoodFund Reviews

Name: FirewoodFund
Address: 12 Lakes Avenue, Mulbarton, Norwich, Norfolk
Rating: 4.89

4.9 Rating 577 Reviews

98 %

of reviewers recommend FirewoodFund

4.9

Based on 577 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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FirewoodFund 5 star review on 29th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt, its Rory again. I cant get through to you on the telephone, no answer and you don't call me back. I'm still waiting for the refund as promised? I've now wasted time waiting for logs that did not arrive, now wasting time chasing for a refund. I don't understand why there is such a delay when you tell me its done??”

Helpful Report

Hi Rory, the refund has been made. If you contact your bank they will be able to verify it is on its way. Best regards.

“After reading all the excellent reviews on this company I was surprised that my logs didn’t arrive after sitting in all bloody day, loss of a days money and no logs they blamed courier firm , but really they should be on it … informing a customer late in the afternoon no good years ago I would be demanding a drink . If we as a small firm balls up like that we would sort it out”

Helpful Report

Dear Rory, we were sorry to learn that that on this occasion Palletline (who undertake the delivery) were unable to deliver your logs on your desired delivery day. We are looking into the reason as to why this happened and take this seriously. That said, we would like to highlight that occasionally vehicles do break down, roads get closed etc; causing delays. In Palletline's defence they did contact you at the earliest opportunity to inform you of the delay. A refund has been issued (as you requested). We wish you luck finding an alternative supplier.

FirewoodFund is rated 4.9 based on 577 reviews